All states › Virginia › Richmond › Our Lady of Hope Health Center
13700 North Gayton Road Richmond, VA 23233 · Henrico County
All 19 nursing homes in Richmond, VA (17 take Medicaid)
CMS certification number 495311 · See this home on Medicare Care Compare
Is Our Lady of Hope Health Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Our Lady of Hope Health Center as of October 2026.
CMS rates it 3 out of 5 stars overall, about the same as the Virginia average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.43 hours per resident per day at Our Lady of Hope Health Center, above the Virginia median of 3.57 (US median: 3.72). About 0.32 of those hours are from registered nurses. On weekends it falls to 3.80 hours, 14% below its all-week average. 67.9% of nursing staff left within a year (Virginia median 47.7%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at Our Lady of Hope Health Center: Medicare and Medicaid
Our Lady of Hope Health Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Virginia's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on April 17, 2026 and found 7 deficiencies, plus 3 from complaint inspections in the same period. In total, inspectors issued 22 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 22 citations at Our Lady of Hope Health Center across 5 inspection dates, 6 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 21 were "potential for more than minimal harm" (D–F) and 1 was minimal (A–C). The most common areas cited were resident assessment and care planning (6) and pharmacy service (4). The most serious was cited under the CMS rule to "dispose of garbage and refuse properly" (tag F0814, level F, April 17, 2026).
June 10, 2026 · 1 citation · includes complaint inspection
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
April 17, 2026 · 9 citations · includes complaint inspection
FDispose of garbage and refuse properly.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
CPost nurse staffing information every day.
December 6, 2024 · 3 citations · includes complaint inspection
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 3, 2023 · 5 citations
DAllow residents to self-administer drugs if determined clinically appropriate.
DHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
DEnsure each resident receives an accurate assessment.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
December 9, 2021 · 4 citations
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide safe and appropriate respiratory care for a resident when needed.
DObserve each nurse aide's job performance and give regular training.
DProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Questions to ask on a tour of Our Lady of Hope Health Center
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Nursing staff turnover was 67.9% a year. How many of the staff come from agencies?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 3/5 | 3/5 | 2/5 | 3/5 |
| August 2026 | 4/5 | 4/5 | 2/5 | 2/5 |
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Location
Hospitals near Our Lady of Hope Health Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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6.3 mi
Henrico Doctors' Hospital RichmondEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 2h 28m for patients treated and sent home
- 8.1 mi
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8.3 mi
Bon Secours - St Marys Hospital of Richmond RichmondEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 2h 34m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Our Lady of Hope Health Center › All nursing homes in Richmond ›
Compare Our Lady of Hope Health Center with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Cedarfield Pinnacle Living · Richmond · 5 stars · 3.2 mi
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.