facebook tracking Westminster-Canterbury of Richmond, Richmond VA: CMS Ratings
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Westminster-Canterbury of Richmond

All states › Virginia › Richmond › Westminster-Canterbury of Richmond

1600 Westbrook Ave Richmond, VA 23227 · Henrico County

(804) 264-6000

All 19 nursing homes in Richmond, VA (17 take Medicaid)

Accepts Medicare Accepts Medicaid 158 certified beds Non profit Continuing care retirement community

CMS certification number 495096 · See this home on Medicare Care Compare

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is Westminster-Canterbury of Richmond a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Westminster-Canterbury of Richmond as of October 2026.

CMS rates it 5 out of 5 stars overall, above the Virginia average of 3.1. Inspectors issued 14 citations in the last three years. CMS reports no fines or payment denials in that time. For short-term rehab patients CMS rates quality 5 out of 5; for long-term residents, 3 out of 5. Those results differ a lot, so ask about the unit your family member would be on.

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

Staffing

Nursing staff spend about 4.58 hours per resident per day at Westminster-Canterbury of Richmond, above the Virginia median of 3.57 (US median: 3.72). About 1.36 of those hours are from registered nurses. On weekends it falls to 4.15 hours, 9% below its all-week average. 47.7% of nursing staff left within a year (Virginia median 47.7%).

Nursing care per resident per day 4.58 hours
Above the Virginia median of 3.57 Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours 1.36 per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care 4.15 hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 47.7% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 28.9% a year Share of registered nurses who left over a year.
Administrators who left 0 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds158
Residents per day 136 About 86% of beds filled, on average
OwnershipNon profit - Corporation
Payment acceptedMedicare and Medicaid
Certified sinceOctober 1975
Legal business nameWESTMINSTER CANTERBURY CORPORATION

Paying for care at Westminster-Canterbury of Richmond: Medicare and Medicaid

Westminster-Canterbury of Richmond is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Virginia's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

Health inspections

The most recent standard inspection was on June 12, 2024 and found 4 deficiencies. CMS notes that this home's most recent inspection was more than two years ago. In total, inspectors issued 14 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 14 citations at Westminster-Canterbury of Richmond across 4 inspection dates, 2 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 12 were "potential for more than minimal harm" (D–F) and 2 were minimal (A–C). The most common areas cited were resident assessment and care planning (4) and resident rights (4). The most serious was cited under the CMS rule to "notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave" (tag F0625, level F, March 25, 2021).

October 30, 2024 · 2 citations · includes complaint inspection

DEnsure services provided by the nursing facility meet professional standards of quality.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0658 · Complaint inspection · Deficient, Provider has date of correction (Dec 8, 2024)

DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0842 · Complaint inspection · Deficient, Provider has date of correction (Dec 8, 2024)

June 12, 2024 · 4 citations

DAllow residents to self-administer drugs if determined clinically appropriate.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0554 · Deficient, Provider has date of correction (Jul 27, 2024)

DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0656 · Deficient, Provider has date of correction (Jul 27, 2024)

DProvide appropriate treatment and care according to orders, resident’s preferences and goals.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0684 · Deficient, Provider has date of correction (Jul 27, 2024)

DEnsure each resident’s drug regimen must be free from unnecessary drugs.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0757 · Deficient, Provider has date of correction (Jul 27, 2024)

May 25, 2023 · 4 citations

DProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0688 · Deficient, Provider has date of correction (Jun 30, 2023)

DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0842 · Deficient, Provider has date of correction (Jun 30, 2023)

BGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Potential for minimal harm · Resident Rights Deficiencies · Tag F0582 · Deficient, Provider has date of correction (Jun 30, 2023)

BNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Potential for minimal harm · Resident Rights Deficiencies · Tag F0625 · Deficient, Provider has date of correction (Jun 30, 2023)

March 25, 2021 · 4 citations

FNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0625 · Deficient, Provider has date of correction (May 9, 2021)

FEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0803 · Deficient, Provider has date of correction (May 9, 2021)

FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0812 · Deficient, Provider has date of correction (May 9, 2021)

DProvide care and assistance to perform activities of daily living for any resident who is unable.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0677 · Deficient, Provider has date of correction (May 9, 2021)

Questions to ask on a tour of Westminster-Canterbury of Richmond

  1. The last standard inspection was more than two years ago. Can I see any recent complaint inspection results?
  2. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  3. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

CMS reports no fines or payment denials for this home in the last three years.

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 5/5 4/5 5/5 5/5
August 2026 5/5 4/5 5/5 4/5
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Location

Hospitals near Westminster-Canterbury of Richmond

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

Rosedale Health & Rehabilitation Richmond · 0.8 mi away ★☆☆☆☆ Inspection 1/5 · Staffing 1/5 128 beds · Medicaid
Lakeside Health & Rehabilitation Richmond · 1.5 mi away ★★☆☆☆ Inspection 1/5 · Staffing 2/5 194 beds · Medicaid
Vcu Health Children's Services at Brook Road Richmond · 1.9 mi away ★★★★★ Inspection 5/5 · Staffing 5/5 47 beds · Medicaid
Glenburnie Rehab & Nursing Center Richmond · 2.7 mi away ★☆☆☆☆ Inspection 1/5 · Staffing 1/5 125 beds · Medicaid
Parham Health Care & Rehab Center Richmond · 3.4 mi away ★☆☆☆☆ Inspection 1/5 · Staffing 1/5 180 beds · Medicaid

More nursing homes near Westminster-Canterbury of Richmond ›   All nursing homes in Richmond ›

Compare Westminster-Canterbury of Richmond with the 3 closest homes side by side ›

Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

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https://www.nursinghomesineachstate.com/virginia/richmond/westminster-canterbury-of-richmond/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.