facebook tracking Our Lady of the Valley, Roanoke VA: CMS Ratings
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Our Lady of the Valley

All states › Virginia › Roanoke › Our Lady of the Valley

650 North Jefferson Street Roanoke, VA 24016 · Roanoke City County

(540) 345-5111

All 11 nursing homes in Roanoke, VA (11 take Medicaid)

Accepts Medicare Accepts Medicaid 70 certified beds Non profit

CMS certification number 495357 · See this home on Medicare Care Compare

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is Our Lady of the Valley a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Our Lady of the Valley as of October 2026.

CMS rates it 5 out of 5 stars overall, above the Virginia average of 3.1. Inspectors issued 12 citations in the last three years. CMS imposed 1 penalty, including $16,350 in fines, in that time. For short-term rehab patients CMS rates quality 5 out of 5; for long-term residents, 5 out of 5.

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

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Compare with the 3 closest homes

Staffing

Nursing staff spend about 3.73 hours per resident per day at Our Lady of the Valley, above the Virginia median of 3.57 (US median: 3.72). About 0.43 of those hours are from registered nurses. On weekends it falls to 3.51 hours, 6% below its all-week average. 43.1% of nursing staff left within a year (Virginia median 47.7%).

Nursing care per resident per day 3.73 hours
Above the Virginia median of 3.57 Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours 0.43 per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care 3.51 hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 43.1% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 55.6% a year Share of registered nurses who left over a year.
Administrators who left 0 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds70
Residents per day 63 About 90% of beds filled, on average
OwnershipNon profit - Church related
Payment acceptedMedicare and Medicaid
Certified sinceOctober 2001
Legal business nameOUR LADY OF THE VALLEY, INC.

Paying for care at Our Lady of the Valley: Medicare and Medicaid

Our Lady of the Valley is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Virginia's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

Health inspections

The most recent standard inspection was on August 25, 2023 and found 3 deficiencies. CMS notes that this home's most recent inspection was more than two years ago. In total, inspectors issued 12 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 12 citations at Our Lady of the Valley across 3 inspection dates. None were at the actual-harm or immediate-jeopardy levels; 11 were "potential for more than minimal harm" (D–F) and 1 was minimal (A–C). The most common areas cited were quality of life and care (5) and pharmacy service (3). The most serious was cited under the CMS rule to "procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards" (tag F0812, level F, April 15, 2021).

August 25, 2023 · 3 citations

DProvide appropriate treatment and care according to orders, resident’s preferences and goals.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0684 · Deficient, Provider has date of correction (Oct 24, 2023)

DProvide enough food/fluids to maintain a resident's health.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0692 · Deficient, Provider has date of correction (Oct 24, 2023)

DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0756 · Deficient, Provider has date of correction (Oct 24, 2023)

April 15, 2021 · 5 citations

FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0812 · Deficient, Provider has date of correction (May 25, 2021)

DProvide appropriate treatment and care according to orders, resident’s preferences and goals.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0684 · Deficient, Provider has date of correction (May 25, 2021)

DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0761 · Deficient, Provider has date of correction (May 25, 2021)

DProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (May 25, 2021)

CHave the Quality Assessment and Assurance group have the required members and meet at least quarterly

Potential for minimal harm · Administration Deficiencies · Tag F0868 · Deficient, Provider has date of correction (May 25, 2021)

April 8, 2019 · 4 citations

FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0812 · Deficient, Provider has date of correction (May 17, 2019)

DProvide appropriate treatment and care according to orders, resident’s preferences and goals.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0684 · Deficient, Provider has date of correction (May 17, 2019)

DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0690 · Deficient, Provider has date of correction (May 17, 2019)

DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0761 · Deficient, Provider has date of correction (May 17, 2019)

Questions to ask on a tour of Our Lady of the Valley

  1. The last standard inspection was more than two years ago. Can I see any recent complaint inspection results?
  2. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  3. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

1 penalty in the last three years, including $16,350 in fines.

DateTypeAmount or length
Jul 9, 2026 Fine $16,350

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 5/5 5/5 3/5 5/5
August 2026 4/5 4/5 3/5 4/5
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Location

Hospitals near Our Lady of the Valley

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

  • 1.8 mi
    Carilion Medical Center Roanoke
    Emergency room ★★★☆☆ Medicare overall 3 of 5
    Median ER visit 4h 32m for patients treated and sent home
  • 4.2 mi
    Salem VA Medical Center Salem
    Emergency room ★★★★☆ Medicare overall 4 of 5
  • 5.2 mi
    Lewisgale Medical Center Salem
    Emergency room ★★☆☆☆ Medicare overall 2 of 5
    Median ER visit 2h 2m for patients treated and sent home

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

Old Southwest Health and Rehabilitation Roanoke · 1.3 mi away ★☆☆☆☆ Inspection 1/5 · Staffing 2/5 130 beds · Medicaid
Raleigh Court Health and Rehabilitation Center Roanoke · 2.3 mi away ★★★★☆ Inspection 3/5 · Staffing 2/5 120 beds · Medicaid
Star City Rehabilitation and Nursing Roanoke · 2.5 mi away ★★☆☆☆ Inspection 3/5 · Staffing 1/5 116 beds · Medicaid
Berkshire Health & Rehabilitation Center Vinton · 3.1 mi away ★★★★★ Inspection 4/5 · Staffing 2/5 180 beds · Medicaid
Friendship Health and Rehab Center Roanoke · 3.1 mi away ★★★★☆ Inspection 4/5 · Staffing 4/5 253 beds · Medicaid

More nursing homes near Our Lady of the Valley ›   All nursing homes in Roanoke ›

Compare Our Lady of the Valley with the 3 closest homes side by side ›

Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

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https://www.nursinghomesineachstate.com/virginia/roanoke/our-lady-of-the-valley/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.