All states › West Virginia › Hilltop › Hilltop Center
152 Saddleshop Road Hilltop, WV 25855 · Fayette County
CMS certification number 515061 · See this home on Medicare Care Compare
Is Hilltop Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Hilltop Center as of October 2026.
CMS rates it 4 out of 5 stars overall, above the West Virginia average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.33 hours per resident per day at Hilltop Center, below the West Virginia median of 3.48 (US median: 3.72). About 0.73 of those hours are from registered nurses. On weekends it falls to 2.68 hours, 20% below its all-week average. Ask how weekends are staffed. 28.6% of nursing staff left within a year (West Virginia median 42.3%). That is lower than most homes in West Virginia, a sign of a steadier team.
About this nursing home
Paying for care at Hilltop Center: Medicare and Medicaid
Hilltop Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet West Virginia's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on January 21, 2026 and found 8 deficiencies, plus 6 from complaint inspections in the same period. In total, inspectors issued 30 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 30 citations at Hilltop Center across 6 inspection dates, 9 of them from complaint investigations. 2 were at the actual-harm level (G–I), most recently on May 13, 2025. The most common areas cited were resident assessment and care planning (11) and quality of life and care (7). The most serious was cited under the CMS rule to "protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody" (tag F0600, level G, May 13, 2025). 1 citation was under CMS's abuse, neglect and exploitation rules.
May 12, 2026 · 4 citations · includes complaint inspection
DProvide safe and appropriate respiratory care for a resident when needed.
DEnsure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
DProvide and implement an infection prevention and control program.
DMake sure that a working call system is available in each resident's bathroom and bathing area.
January 21, 2026 · 8 citations
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DReasonably accommodate the needs and preferences of each resident.
DAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
DPASARR screening for Mental disorders or Intellectual Disabilities
DEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
DProvide special eating equipment and utensils for residents who need them and appropriate assistance.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DMake sure that a working call system is available in each resident's bathroom and bathing area.
October 23, 2025 · 2 citations · includes complaint inspection
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 13, 2025 · 3 citations, includes actual harm · includes complaint inspection
GProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
December 5, 2024 · 6 citations
DEnsure each resident receives an accurate assessment.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide activities to meet all resident's needs.
DAssist a resident in gaining access to vision and hearing services.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DProvide and implement an infection prevention and control program.
October 18, 2023 · 7 citations
EHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
EAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
EProvide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide activities to meet all resident's needs.
DProvide enough food/fluids to maintain a resident's health.
Questions to ask on a tour of Hilltop Center
- Inspectors cited the home at the actual-harm level on May 13, 2025 under the rule on freedom from abuse, neglect, and exploitation. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on May 13, 2025. How are staff trained, and how are concerns reported?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Weekend staffing is 20% below the all-week average. Who is on duty on Saturday nights?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $22,562 in fines.
| Date | Type | Amount or length |
|---|---|---|
| May 13, 2025 | Fine | $22,562 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 4/5 | 3/5 | 2/5 | 5/5 |
| August 2026 | 4/5 | 3/5 | 2/5 | 5/5 |
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Location
Hospitals near Hilltop Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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2.8 mi
Plateau Medical Center Oak HillEmergency roomMedian ER visit 2h 41m for patients treated and sent home
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9.3 mi
Beckley Arh Hospital BeckleyEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 39m for patients treated and sent home
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10.3 mi
Raleigh General Hospital BeckleyEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 14m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
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Other Genesis Healthcare nursing homes in West Virginia
- Care Haven Center · Martinsburg · 5 stars
- Pine View Center · Harrisville · 5 stars
- Canterbury Center · Shepherdstown · 4 stars
- The Madison · Morgantown · 3 stars
- Raleigh Center · Daniels · 3 stars
- Logan Center · Logan · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 183 Genesis Healthcare nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.