All states › Wisconsin › Milwaukee › Wheaton Franciscan HC - Terrace at St Francis
3200 S 20th St Milwaukee, WI 53215 · Milwaukee County
All 17 nursing homes in Milwaukee, WI (17 take Medicaid)
CMS certification number 525552 · See this home on Medicare Care Compare
Is Wheaton Franciscan HC - Terrace at St Francis a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Wheaton Franciscan HC - Terrace at St Francis as of October 2026.
CMS rates it 2 out of 5 stars overall, below the Wisconsin average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.11 hours per resident per day at Wheaton Franciscan HC - Terrace at St Francis, below the Wisconsin median of 4.04 (US median: 3.72). About 0.74 of those hours are from registered nurses. On weekends it falls to 2.59 hours, 17% below its all-week average. Ask how weekends are staffed. 80.6% of nursing staff left within a year (Wisconsin median 45.7%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at Wheaton Franciscan HC - Terrace at St Francis: Medicare and Medicaid
Wheaton Franciscan HC - Terrace at St Francis is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Wisconsin's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on August 20, 2025 and found 10 deficiencies, plus 16 from complaint inspections in the same period. In total, inspectors issued 80 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 80 citations at Wheaton Franciscan HC - Terrace at St Francis across 12 inspection dates, 49 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on January 17, 2024 (complaint inspection). The most common areas cited were quality of life and care (31) and pharmacy service (15). The most serious was cited under the CMS rule to "ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents" (tag F0689, level J, January 17, 2024). 7 citations were under CMS's abuse, neglect and exploitation rules.
January 6, 2026 · 3 citations · includes complaint inspection
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
October 29, 2025 · 9 citations, includes actual harm · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide and implement an infection prevention and control program.
August 20, 2025 · 14 citations · includes complaint inspection
FVerify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
FProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
EEnsure that residents are fully informed and understand their health status, care and treatments.
EProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
EProvide appropriate treatment and care according to orders, resident’s preferences and goals.
EEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
DKeep residents' personal and medical records private and confidential.
DRespond appropriately to all alleged violations.
DPASARR screening for Mental disorders or Intellectual Disabilities
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
DEnsure medication error rates are not 5 percent or greater.
CProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
June 11, 2025 · 2 citations · includes complaint inspection
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
April 1, 2025 · 11 citations, includes actual harm · includes complaint inspection
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
GProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
FProvide and implement an infection prevention and control program.
EProvide appropriate treatment and care according to orders, resident’s preferences and goals.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DEnsure that residents are free from significant medication errors.
DProvide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
December 18, 2024 · 1 citation · includes complaint inspection
DEnsure medication error rates are not 5 percent or greater.
August 28, 2024 · 2 citations · includes complaint inspection
DProvide safe, appropriate pain management for a resident who requires such services.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
July 22, 2024 · 19 citations, includes actual harm · includes complaint inspection
GProvide appropriate treatment and care according to orders, resident’s preferences and goals.
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
FProvide and implement an infection prevention and control program.
EAssure that each resident’s assessment is updated at least once every 3 months.
EEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
DAllow resident to participate in the development and implementation of his or her person-centered plan of care.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
DAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide safe, appropriate pain management for a resident who requires such services.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
DProvide or obtain dental services for each resident.
DProvide special eating equipment and utensils for residents who need them and appropriate assistance.
DArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
February 28, 2024 · 1 citation · includes complaint inspection
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
January 17, 2024 · 8 citations, includes immediate jeopardy · includes complaint inspection
JEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
GImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
GProvide appropriate treatment and care according to orders, resident’s preferences and goals.
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
GProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide enough food/fluids to maintain a resident's health.
DEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
DEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
October 5, 2023 · 3 citations · includes complaint inspection
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DEnsure medication error rates are not 5 percent or greater.
DProvide and implement an infection prevention and control program.
April 1, 2023 · 7 citations
DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
DAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
DAssess the resident when there is a significant change in condition
DAssure that each resident’s assessment is updated at least once every 3 months.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DEnsure medication error rates are not 5 percent or greater.
Questions to ask on a tour of Wheaton Franciscan HC - Terrace at St Francis
- Inspectors cited the home at the immediate-jeopardy level on January 17, 2024 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on October 29, 2025. How are staff trained, and how are concerns reported?
- CMS rates staffing 1 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Weekend staffing is 17% below the all-week average. Who is on duty on Saturday nights?
- Nursing staff turnover was 80.6% a year. How many of the staff come from agencies?
- The home averages about 52% of its beds filled. Are any units closed?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
7 penalties in the last three years, including $276,051 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jan 6, 2026 | Fine | $42,680 |
| Oct 29, 2025 | Fine | $56,400 |
| Apr 1, 2025 | Fine | $72,873 |
| Apr 1, 2025 | Payment Denial | 4 days of payments denied |
| Jul 22, 2024 | Fine | $71,858 |
| Jul 22, 2024 | Payment Denial | 31 days of payments denied |
| Jan 17, 2024 | Fine | $32,240 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 1/5 | 1/5 | 5/5 |
| August 2026 | 1/5 | 1/5 | 2/5 | 4/5 |
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Location
Hospitals near Wheaton Franciscan HC - Terrace at St Francis
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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0.2 mi
Wheaton Franciscan Healthcare- St Francis MilwaukeeEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 16m for patients treated and sent home
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0.6 mi
Aurora St Lukes Medical Center MilwaukeeEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 2h 52m for patients treated and sent home
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3.1 mi
Milwaukee VA Medical Center MilwaukeeEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 28m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Wheaton Franciscan HC - Terrace at St Francis › All nursing homes in Milwaukee ›
Compare Wheaton Franciscan HC - Terrace at St Francis with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Saint John's on the Lake · Milwaukee · 5 stars · 5.3 mi
- Milwaukee Catholic Home · Milwaukee · 5 stars · 5.9 mi
- Congregational Home · Brookfield · 5 stars · 9.6 mi
- St Ann Health and Rehabilitation Center · Milwaukee · 4 stars · 1.5 mi
Other Ascension Living nursing homes in Wisconsin
- Ascension Living - Lakeshore at Siena · Racine · 1 stars
- Franciscan Woods · Brookfield · 1 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 12 Ascension Living nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.