All states › Wyoming › Lovell › New Horizons Care Center
1111 Lane 12 Lovell, WY 82431 · Big Horn County
CMS certification number 535030 · See this home on Medicare Care Compare
Is New Horizons Care Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for New Horizons Care Center as of October 2026.
CMS rates it 3 out of 5 stars overall, about the same as the Wyoming average of 2.8.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.82 hours per resident per day at New Horizons Care Center, above the Wyoming median of 3.57 (US median: 3.72). About 0.95 of those hours are from registered nurses. On weekends it falls to 3.23 hours, 15% below its all-week average. Ask how weekends are staffed. 40.3% of nursing staff left within a year (Wyoming median 52.6%). That is lower than most homes in Wyoming, a sign of a steadier team.
About this nursing home
Paying for care at New Horizons Care Center: Medicare and Medicaid
New Horizons Care Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Wyoming's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
This home is located in a hospital.
Health inspections
The most recent standard inspection was on January 9, 2025 and found 4 deficiencies, plus 2 from complaint inspections in the same period. In total, inspectors issued 14 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 14 citations at New Horizons Care Center across 6 inspection dates, 6 of them from complaint investigations. 2 were at the actual-harm level (G–I), most recently on June 10, 2026. The most common areas cited were freedom from abuse, neglect, and exploitation (3) and resident assessment and care planning (3). The most serious was cited under the CMS rule to "protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody" (tag F0600, level G, June 10, 2026). 3 citations were under CMS's abuse, neglect and exploitation rules.
June 10, 2026 · 2 citations · includes complaint inspection
GProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
April 2, 2025 · 1 citation · includes complaint inspection
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
January 9, 2025 · 4 citations
EImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
August 28, 2024 · 3 citations, includes actual harm · includes complaint inspection
GProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
October 19, 2023 · 2 citations
DEnsure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
BPost nurse staffing information every day.
August 18, 2022 · 2 citations
EEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Questions to ask on a tour of New Horizons Care Center
- Inspectors cited the home at the actual-harm level on June 10, 2026 under the rule on freedom from abuse, neglect, and exploitation. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on June 10, 2026. How are staff trained, and how are concerns reported?
- Weekend staffing is 15% below the all-week average. Who is on duty on Saturday nights?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
2 penalties in the last three years, including $16,868 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jun 10, 2026 | Fine | $9,347 |
| Aug 28, 2024 | Fine | $7,521 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 3/5 | 2/5 | 5/5 | 3/5 |
| August 2026 | 3/5 | 2/5 | 5/5 | 4/5 |
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Location
Hospitals near New Horizons Care Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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0.1 mi
North Big Horn Hospital District LovellEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 58 min for patients treated and sent home
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19.3 mi
Powell Valley Hospital PowellEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 1h 23m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
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Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.