All states › Arizona › Phoenix › Arizona State Veteran Home-Phx
4141 North S Herrera Way Phoenix, AZ 85012 · Maricopa County
All 23 nursing homes in Phoenix, AZ (21 take Medicaid)
CMS certification number 035234 · See this home on Medicare Care Compare
Is Arizona State Veteran Home-Phx a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Arizona State Veteran Home-Phx as of October 2026.
CMS rates it 2 out of 5 stars overall, below the Arizona average of 3.4.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 5.83 hours per resident per day at Arizona State Veteran Home-Phx, above the Arizona median of 3.76 (US median: 3.72). About 1.24 of those hours are from registered nurses. On weekends it falls to 4.97 hours, 15% below its all-week average. 29.8% of nursing staff left within a year (Arizona median 45.8%). That is lower than most homes in Arizona, a sign of a steadier team. 3 administrators left in the past year.
About this nursing home
Paying for care at Arizona State Veteran Home-Phx: Medicare and Medicaid
Arizona State Veteran Home-Phx is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Arizona's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on May 30, 2025 and found 4 deficiencies, plus 5 from complaint inspections in the same period. In total, inspectors issued 42 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 42 citations at Arizona State Veteran Home-Phx across 20 inspection dates, 26 of them from complaint investigations. 3 were at the actual-harm level (G–I), most recently on January 22, 2025. The most common areas cited were freedom from abuse, neglect, and exploitation (10) and quality of life and care (9). The most serious was cited under the CMS rule to "ensure that residents are free from significant medication errors" (tag F0760, level G, January 22, 2025). 10 citations were under CMS's abuse, neglect and exploitation rules.
July 28, 2026 · 3 citations · includes complaint inspection
DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
May 5, 2026 · 1 citation · includes complaint inspection
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
December 9, 2025 · 1 citation · includes complaint inspection
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 30, 2025 · 4 citations
FElectronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
ESafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DPASARR screening for Mental disorders or Intellectual Disabilities
DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
May 15, 2025 · 2 citations · includes complaint inspection
DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
DRespond appropriately to all alleged violations.
April 24, 2025 · 2 citations · includes complaint inspection
ERespond appropriately to all alleged violations.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
February 19, 2025 · 1 citation · includes complaint inspection
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
January 22, 2025 · 1 citation, includes actual harm · includes complaint inspection
GEnsure that residents are free from significant medication errors.
January 14, 2025 · 1 citation · includes complaint inspection
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
December 10, 2024 · 1 citation · includes complaint inspection
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
October 31, 2024 · 1 citation · includes complaint inspection
DEnsure services provided by the nursing facility meet professional standards of quality.
September 23, 2024 · 1 citation · includes complaint inspection
EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 24, 2024 · 2 citations · includes complaint inspection
ESafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DPlan the resident's discharge to meet the resident's goals and needs.
May 8, 2024 · 1 citation, includes actual harm · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
April 22, 2024 · 2 citations · includes complaint inspection
DHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
DRespond appropriately to all alleged violations.
January 12, 2024 · 2 citations · includes complaint inspection
EHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
EHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
November 30, 2023 · 1 citation · includes complaint inspection
DEnsure services provided by the nursing facility meet professional standards of quality.
November 2, 2023 · 3 citations, includes actual harm · includes complaint inspection
GProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DProvide and implement an infection prevention and control program.
July 21, 2023 · 4 citations
EProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
May 26, 2022 · 8 citations
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EEnsure staff are vaccinated for COVID-19
DEnsure that residents are fully informed and understand their health status, care and treatments.
DPASARR screening for Mental disorders or Intellectual Disabilities
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Questions to ask on a tour of Arizona State Veteran Home-Phx
- Inspectors cited the home at the actual-harm level on January 22, 2025 under the rule on pharmacy service. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on July 28, 2026. How are staff trained, and how are concerns reported?
- Several administrators left in the past year. What has changed for residents since then?
- The home averages about 48% of its beds filled. Are any units closed?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
4 penalties in the last three years, including $23,296 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Dec 10, 2024 | Fine | $9,110 |
| Apr 22, 2024 | Fine | $6,743 |
| Apr 22, 2024 | Payment Denial | 3 days of payments denied |
| Nov 2, 2023 | Fine | $7,443 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 1/5 | 5/5 | 5/5 |
| August 2026 | 2/5 | 1/5 | 5/5 | 5/5 |
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Location
Hospitals near Arizona State Veteran Home-Phx
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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4.0 mi
Abrazo Scottsdale Campus PhoenixEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 34m for patients treated and sent home
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4.7 mi
John C Lincoln North Mountain Hospital PhoenixEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 10m for patients treated and sent home
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5.7 mi
Mayo Clinic Hospital PhoenixEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 3h 22m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
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Higher-rated nursing homes within 10 miles
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- The Terraces of Phoenix · Phoenix · 5 stars · 4.2 mi
- North Mountain Medical and Rehabilitation Center · Phoenix · 5 stars · 4.7 mi
- Shea Post Acute Rehabilitation Center · Scottsdale · 5 stars · 6.3 mi
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.