All states › Arizona › Surprise › Surprise Health and Rehabilitation Center
14660 West Parkwood Drive Surprise, AZ 85374 · Maricopa County
All 2 nursing homes in Surprise, AZ
CMS certification number 035297 · See this home on Medicare Care Compare
Is Surprise Health and Rehabilitation Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Surprise Health and Rehabilitation Center as of October 2026.
CMS rates it 5 out of 5 stars overall, above the Arizona average of 3.4.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 5.12 hours per resident per day at Surprise Health and Rehabilitation Center, above the Arizona median of 3.76 (US median: 3.72). About 0.97 of those hours are from registered nurses. On weekends it falls to 4.37 hours, 15% below its all-week average. 35.5% of nursing staff left within a year (Arizona median 45.8%). That is lower than most homes in Arizona, a sign of a steadier team.
About this nursing home
Paying for care at Surprise Health and Rehabilitation Center: Medicare and Medicaid
Surprise Health and Rehabilitation Center is certified for Medicare but not Medicaid. It can provide short-term skilled nursing and rehab covered by Medicare Part A, but if long-term care is needed and Medicaid becomes the payer, a move to a Medicaid-certified home would be needed. Nursing homes that accept Medicaid in Arizona.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on March 27, 2026 and found 3 deficiencies. In total, inspectors issued 8 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 8 citations at Surprise Health and Rehabilitation Center across 5 inspection dates, 3 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 8 were "potential for more than minimal harm" (D–F) and 0 were minimal (A–C). The most common areas cited were quality of life and care (3) and administration (1). The most serious was cited under the CMS rule to "allow residents to self-administer drugs if determined clinically appropriate" (tag F0554, level E, December 23, 2022).
March 27, 2026 · 3 citations
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
March 11, 2025 · 1 citation · includes complaint inspection
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
March 6, 2025 · 1 citation · includes complaint inspection
DEnsure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
June 27, 2024 · 1 citation · includes complaint inspection
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
December 23, 2022 · 2 citations
EAllow residents to self-administer drugs if determined clinically appropriate.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Questions to ask on a tour of Surprise Health and Rehabilitation Center
- What do families most often ask you about before moving in?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 5/5 | 4/5 | 3/5 | 5/5 |
| August 2026 | 5/5 | 4/5 | 2/5 | 5/5 |
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Location
Hospitals near Surprise Health and Rehabilitation Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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0.9 mi
Banner del E Webb Medical Center Sun City WestEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 50m for patients treated and sent home
- 1.0 mi
- 2.1 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Surprise Health and Rehabilitation Center › All nursing homes in Surprise ›
Compare Surprise Health and Rehabilitation Center with the 3 closest homes side by side ›
Other The Ensign Group nursing homes in Arizona
- North Mountain Medical and Rehabilitation Center · Phoenix · 5 stars
- Peoria Post Acute and Rehabilitation · Peoria · 5 stars
- Osborn Health and Rehabilitation · Scottsdale · 5 stars
- Wellsprings of Gilbert · Gilbert · 5 stars
- Montecito Post Acute Care and Rehabilitation · Mesa · 5 stars
- South Mountain Post Acute · Phoenix · 5 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 347 The Ensign Group nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.