All states › Arkansas › Marion › Willowbend Health and Rehabilitation
830 Canal Street Marion, AR 72364 · Crittenden County
CMS certification number 045412 · See this home on Medicare Care Compare
Is Willowbend Health and Rehabilitation a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Willowbend Health and Rehabilitation as of October 2026.
CMS rates it 2 out of 5 stars overall, below the Arkansas average of 3.5.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.73 hours per resident per day at Willowbend Health and Rehabilitation, below the Arkansas median of 4.01 (US median: 3.72). About 0.59 of those hours are from registered nurses. On weekends it falls to 2.99 hours, 20% below its all-week average. Ask how weekends are staffed. 33.3% of nursing staff left within a year (Arkansas median 48.5%). That is lower than most homes in Arkansas, a sign of a steadier team.
About this nursing home
Paying for care at Willowbend Health and Rehabilitation: Medicare and Medicaid
Willowbend Health and Rehabilitation is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Arkansas's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on August 5, 2026 and found 6 deficiencies, plus 1 from complaint inspections in the same period. In total, inspectors issued 24 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 24 citations at Willowbend Health and Rehabilitation across 3 inspection dates, 6 of them from complaint investigations. 2 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on February 6, 2025 (complaint inspection). The most common areas cited were resident assessment and care planning (6) and quality of life and care (5). The most serious was cited under the CMS rule to "ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents" (tag F0689, level J, February 6, 2025). 2 citations were under CMS's abuse, neglect and exploitation rules.
August 5, 2026 · 7 citations · includes complaint inspection
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EEnsure medication error rates are not 5 percent or greater.
DHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
DProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
DProvide and implement an infection prevention and control program.
February 6, 2025 · 7 citations, includes immediate jeopardy · includes complaint inspection
JEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
EEnsure each resident receives an accurate assessment.
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DPASARR screening for Mental disorders or Intellectual Disabilities
March 28, 2024 · 10 citations, includes immediate jeopardy · includes complaint inspection
JProvide appropriate treatment and care according to orders, resident’s preferences and goals.
EHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
ENot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
EDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
EProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
EProvide and implement an infection prevention and control program.
DAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Questions to ask on a tour of Willowbend Health and Rehabilitation
- Inspectors cited the home at the immediate-jeopardy level on February 6, 2025 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on August 5, 2026. How are staff trained, and how are concerns reported?
- Weekend staffing is 20% below the all-week average. Who is on duty on Saturday nights?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
3 penalties in the last three years, including $30,771 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Feb 6, 2025 | Fine | $15,129 |
| Mar 28, 2024 | Fine | $15,642 |
| Mar 28, 2024 | Payment Denial | 26 days of payments denied |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 1/5 | 4/5 | 5/5 |
| August 2026 | 3/5 | 2/5 | 4/5 | 5/5 |
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Location
Hospitals near Willowbend Health and Rehabilitation
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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2.9 mi
Baptist Memorial Hospital-Crittenden, INC West MemphisEmergency roomMedian ER visit 2h 19m for patients treated and sent home
- 3.7 mi
- 9.2 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
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Other Southern Administrative Services nursing homes in Arkansas
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- The Green House Cottages of Northwest Arkansas · Bentonville · 5 stars
- The Green House Cottages of Wentworth Place · Magnolia · 5 stars
- The Green House Cottages of Walnut Ridge · Walnut Ridge · 5 stars
- Belle View Estates Rehabilitation and Care Center · Monticello · 5 stars
- Pleasant Valley Rehabilitation and Nursing · Little Rock · 5 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 35 Southern Administrative Services nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.