All states › Arkansas › West Memphis › The Springs of Avalon
610 South Avalon St West Memphis, AR 72301 · Crittenden County
All 2 nursing homes in West Memphis, AR (2 take Medicaid)
CMS certification number 045217 · See this home on Medicare Care Compare
Is The Springs of Avalon a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for The Springs of Avalon as of October 2026.
CMS rates it 3 out of 5 stars overall, about the same as the Arkansas average of 3.5.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.11 hours per resident per day at The Springs of Avalon, above the Arkansas median of 4.01 (US median: 3.72). About 0.35 of those hours are from registered nurses. On weekends it falls to 3.50 hours, 15% below its all-week average. 55.8% of nursing staff left within a year (Arkansas median 48.5%).
About this nursing home
Paying for care at The Springs of Avalon: Medicare and Medicaid
The Springs of Avalon is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Arkansas's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on August 13, 2026 and found 2 deficiencies. In total, inspectors issued 19 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 19 citations at The Springs of Avalon across 4 inspection dates, 4 of them from complaint investigations. 1 was at the actual-harm level (G–I), most recently on August 13, 2026. The most common areas cited were quality of life and care (6) and nutrition and dietary (4). The most serious was cited under the CMS rule to "protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody" (tag F0600, level G, August 13, 2026). 1 citation was under CMS's abuse, neglect and exploitation rules.
August 13, 2026 · 2 citations
GProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DEnsure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
February 27, 2025 · 6 citations · includes complaint inspection
EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
EEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DProvide and implement an infection prevention and control program.
May 22, 2024 · 2 citations · includes complaint inspection
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
February 2, 2024 · 9 citations · includes complaint inspection
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EPost a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
EHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EProvide care and assistance to perform activities of daily living for any resident who is unable.
EProvide appropriate treatment and care according to orders, resident’s preferences and goals.
EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
EProvide enough food/fluids to maintain a resident's health.
EPut firmly secured handrails on each side of hallways.
Questions to ask on a tour of The Springs of Avalon
- Inspectors cited the home at the actual-harm level on August 13, 2026 under the rule on freedom from abuse, neglect, and exploitation. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on August 13, 2026. How are staff trained, and how are concerns reported?
- CMS rates short-stay quality 2 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $8,416 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Aug 14, 2025 | Fine | $8,416 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 3/5 | 2/5 | 3/5 | 5/5 |
| August 2026 | 2/5 | 2/5 | 3/5 | 4/5 |
Add this rating badge to your websiteFree. Shows The Springs of Avalon's Medicare star rating and updates itself.
Size and colour
Preview
Paste it where the badge should appear: in WordPress, a Custom HTML block or a footer widget; on other sites, any spot that accepts HTML. The badge updates itself when CMS publishes new ratings.
Location
Hospitals near The Springs of Avalon
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 1.4 mi
-
2.2 mi
Baptist Memorial Hospital-Crittenden, INC West MemphisEmergency roomMedian ER visit 2h 19m for patients treated and sent home
- 8.6 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near The Springs of Avalon › All nursing homes in West Memphis ›
Compare The Springs of Avalon with the 3 closest homes side by side ›
Other The Springs Arkansas nursing homes in Arkansas
- The Springs of Chenal · Little Rock · 5 stars
- The Springs of Mine Creek · Nashville · 5 stars
- The Springs of Hillcrest · Prescott · 5 stars
- The Springs of Camden · Camden · 5 stars
- The Springs of Harrison · Harrison · 5 stars
- The Springs of Mt Vista · Harrison · 5 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 26 The Springs Arkansas nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.