All states › California › Norwalk › Norwalk Skilled Nursing & Wellness Centre
11510 Imperial Highway Norwalk, CA 90650 · Los Angeles County
All 7 nursing homes in Norwalk, CA (7 take Medicaid)
CMS certification number 555668 · See this home on Medicare Care Compare
Is Norwalk Skilled Nursing & Wellness Centre a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Norwalk Skilled Nursing & Wellness Centre as of October 2026.
CMS rates it 2 out of 5 stars overall, below the California average of 3.2.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.57 hours per resident per day at Norwalk Skilled Nursing & Wellness Centre, above the California median of 4.27 (US median: 3.72). About 0.56 of those hours are from registered nurses. On weekends it falls to 4.02 hours, 12% below its all-week average.
About this nursing home
Paying for care at Norwalk Skilled Nursing & Wellness Centre: Medicare and Medicaid
Norwalk Skilled Nursing & Wellness Centre is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet California's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on July 24, 2026 and found 8 deficiencies, plus 5 from complaint inspections in the same period. In total, inspectors issued 68 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 68 citations at Norwalk Skilled Nursing & Wellness Centre across 20 inspection dates, 29 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on September 20, 2024 (complaint inspection). The most common areas cited were quality of life and care (22) and pharmacy service (11). The most serious was cited under the CMS rule to "ensure each resident must receive and the facility must provide necessary behavioral health care and services" (tag F0740, level J, September 20, 2024). 2 citations were under CMS's abuse, neglect and exploitation rules.
August 26, 2026 · 1 citation · includes complaint inspection
EHonor the resident's right to organize and participate in resident/family groups in the facility.
July 24, 2026 · 8 citations
DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide for the safe, appropriate administration of IV fluids for a resident when needed.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DInform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
June 2, 2026 · 1 citation · includes complaint inspection
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 21, 2026 · 2 citations · includes complaint inspection
DProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
December 23, 2025 · 1 citation · includes complaint inspection
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
August 21, 2025 · 1 citation · includes complaint inspection
DLet each resident or the resident's legal representative access or purchase copies of all the resident's records.
July 18, 2025 · 20 citations
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
EEnsure medication error rates are not 5 percent or greater.
EEnsure that residents are free from significant medication errors.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DEnsure that residents are fully informed and understand their health status, care and treatments.
DAllow resident to participate in the development and implementation of his or her person-centered plan of care.
DHonor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
DPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
DEnsure each resident receives an accurate assessment.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
DEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
DProvide and implement an infection prevention and control program.
July 14, 2025 · 1 citation, includes actual harm · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
April 4, 2025 · 1 citation · includes complaint inspection
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
November 27, 2024 · 3 citations, includes actual harm · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
DKeep all essential equipment working safely.
October 23, 2024 · 1 citation · includes complaint inspection
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
September 23, 2024 · 1 citation · includes complaint inspection
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
September 20, 2024 · 5 citations, includes immediate jeopardy · includes complaint inspection
JEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
GImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
GDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
FEnsure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
FHave a plan that describes the process for conducting QAPI and QAA activities.
September 3, 2024 · 1 citation · includes complaint inspection
EEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
August 22, 2024 · 1 citation · includes complaint inspection
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
August 8, 2024 · 2 citations · includes complaint inspection
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
EEnsure that residents are free from significant medication errors.
July 26, 2024 · 11 citations
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
FEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
EReasonably accommodate the needs and preferences of each resident.
ECreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
EProvide safe, appropriate pain management for a resident who requires such services.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DInform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
May 28, 2024 · 4 citations · includes complaint inspection
EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
EProvide medically-related social services to help each resident achieve the highest possible quality of life.
EMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
February 1, 2024 · 1 citation · includes complaint inspection
DProvide care or services that was trauma informed and/or culturally competent.
October 26, 2023 · 2 citations · includes complaint inspection
EProvide and implement an infection prevention and control program.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Questions to ask on a tour of Norwalk Skilled Nursing & Wellness Centre
- Inspectors cited the home at the immediate-jeopardy level on September 20, 2024 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on July 18, 2025. How are staff trained, and how are concerns reported?
- CMS rates short-stay quality 1 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
3 penalties in the last three years, including $72,794 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jul 14, 2025 | Fine | $14,768 |
| Nov 27, 2024 | Fine | $10,033 |
| Jul 26, 2024 | Fine | $47,993 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 2/5 | 3/5 | 3/5 |
| August 2026 | 1/5 | 1/5 | 2/5 | 3/5 |
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Location
Hospitals near Norwalk Skilled Nursing & Wellness Centre
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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0.6 mi
Coast Plaza Hospital NorwalkEmergency room ★☆☆☆☆ Medicare overall 1 of 5Median ER visit 2h 37m for patients treated and sent home
- 1.4 mi
- 2.2 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Norwalk Skilled Nursing & Wellness Centre › All nursing homes in Norwalk ›
Compare Norwalk Skilled Nursing & Wellness Centre with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Brookfield Healthcare Center · Downey · 5 stars · 2.8 mi
- Presbyterian Intercomm Hospital Dp/Snf · Whittier · 5 stars · 4.2 mi
- Whittier Nursing and Wellness Center · Whittier · 5 stars · 5.0 mi
- Whittier Hospital Medical Center D/P SNF · Whittier · 5 stars · 6.0 mi
Other Pacific Healthcare Holdings nursing homes in California
- Centinela Skilled Nursing & Wellness Centre West · Inglewood · 5 stars
- Highland Park Skilled Nursing and Wellness Center · Los Angeles · 3 stars
- Amaya Springs Health Care Center · Spring Valley · 3 stars
- Brighton Place Spring Valley · Spring Valley · 3 stars
- Brighton Place San Diego · San Diego · 3 stars
- Osage Healthcare & Wellness Centre · Inglewood · 2 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 15 Pacific Healthcare Holdings nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.