All states › California › San Bernardino › Arrowhead Healthcare Center
4343 N Sierra Way San Bernardino, CA 92407 · San Bernardino County
All 11 nursing homes in San Bernardino, CA (11 take Medicaid)
CMS certification number 555896 · See this home on Medicare Care Compare
Is Arrowhead Healthcare Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Arrowhead Healthcare Center as of October 2026.
CMS rates it 5 out of 5 stars overall, above the California average of 3.2.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.63 hours per resident per day at Arrowhead Healthcare Center, above the California median of 4.27 (US median: 3.72). About 0.42 of those hours are from registered nurses. On weekends it falls to 3.83 hours, 17% below its all-week average. Ask how weekends are staffed. 30.6% of nursing staff left within a year (California median 36%).
About this nursing home
Paying for care at Arrowhead Healthcare Center: Medicare and Medicaid
Arrowhead Healthcare Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet California's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on April 9, 2026 and found 9 deficiencies. In total, inspectors issued 23 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 23 citations at Arrowhead Healthcare Center across 4 inspection dates, 1 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 20 were "potential for more than minimal harm" (D–F) and 3 were minimal (A–C). The most common areas cited were resident rights (6) and quality of life and care (5). The most serious was cited under the CMS rule to "provide and implement an infection prevention and control program" (tag F0880, level F, April 9, 2026).
April 9, 2026 · 9 citations
FProvide and implement an infection prevention and control program.
EProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DMake sure that a working call system is available in each resident's bathroom and bathing area.
April 10, 2025 · 1 citation · includes complaint inspection
FHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
December 19, 2024 · 12 citations
FProvide and implement an infection prevention and control program.
EEnsure each resident receives an accurate assessment.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
DProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
CPost nurse staffing information every day.
BAllow residents to easily view the nursing home's survey results and communicate with advocate agencies.
October 18, 2023 · 1 citation
BGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Questions to ask on a tour of Arrowhead Healthcare Center
- Weekend staffing is 17% below the all-week average. Who is on duty on Saturday nights?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 5/5 | 4/5 | 4/5 | 5/5 |
| August 2026 | 4/5 | 4/5 | 4/5 | 4/5 |
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Location
Hospitals near Arrowhead Healthcare Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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2.4 mi
St Bernardine Medical Center San BernardinoEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 2h 56m for patients treated and sent home
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3.1 mi
Community Hospital of San Bernardino San BernardinoEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 33m for patients treated and sent home
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7.4 mi
Arrowhead Regional Medical Center ColtonEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 24m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Arrowhead Healthcare Center › All nursing homes in San Bernardino ›
Compare Arrowhead Healthcare Center with the 3 closest homes side by side ›
Other Crystal Solorzano nursing homes in California
- Redwood Healthcare Center · Oakland · 4 stars
- Asistencia Villa Healthcare Center · Redlands · 3 stars
- Orinda Care Center · Orinda · 2 stars
- Lake Merritt Healthcare Center · Oakland · 2 stars
- Valley Vista Nursing and Transitional Care · North Hollywood · 1 stars
- Healthcare Center of Orange County · Buena Park · 1 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 9 Crystal Solorzano nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.