All states › Connecticut › Milford › Civita Care Center at West River
245 Orange Avenue Milford, CT 06460 · South Central Ct County
All 3 nursing homes in Milford, CT (3 take Medicaid)
CMS certification number 075377 · See this home on Medicare Care Compare
Is Civita Care Center at West River a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Civita Care Center at West River as of October 2026.
CMS rates it 4 out of 5 stars overall, above the Connecticut average of 3.0.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.66 hours per resident per day at Civita Care Center at West River, below the Connecticut median of 3.81 (US median: 3.72). About 0.63 of those hours are from registered nurses. On weekends it falls to 3.23 hours, 12% below its all-week average. 27.6% of nursing staff left within a year (Connecticut median 35.7%).
About this nursing home
Paying for care at Civita Care Center at West River: Medicare and Medicaid
Civita Care Center at West River is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Connecticut's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on August 20, 2026 and found 11 deficiencies, plus 1 from complaint inspections in the same period. In total, inspectors issued 31 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 31 citations at Civita Care Center at West River across 3 inspection dates, 1 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 28 were "potential for more than minimal harm" (D–F) and 3 were minimal (A–C). The most common areas cited were quality of life and care (8) and resident rights (6). The most serious was cited under the CMS rule to "procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards" (tag F0812, level F, August 20, 2026).
August 20, 2026 · 12 citations · includes complaint inspection
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EProvide safe, appropriate pain management for a resident who requires such services.
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
EEnsure that residents are free from significant medication errors.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DAssist a resident in gaining access to vision and hearing services.
DProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
BEnsure each resident receives an accurate assessment.
BSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
January 29, 2025 · 12 citations
EDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
EEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DProvide enough food/fluids to maintain a resident's health.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
DProvide special eating equipment and utensils for residents who need them and appropriate assistance.
January 26, 2023 · 7 citations
EObserve each nurse aide's job performance and give regular training.
EProvide and implement an infection prevention and control program.
EDevelop and implement policies and procedures for flu and pneumonia vaccinations.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
CReport COVID19 data to residents and families.
Questions to ask on a tour of Civita Care Center at West River
- What do families most often ask you about before moving in?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 4/5 | 3/5 | 3/5 | 5/5 |
| August 2026 | 4/5 | 3/5 | 3/5 | 5/5 |
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Location
Hospitals near Civita Care Center at West River
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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6.0 mi
West Haven VA Medical Center West HavenEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 53m for patients treated and sent home
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6.4 mi
Bridgeport Hospital BridgeportEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 2h 20m for patients treated and sent home
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7.3 mi
Griffin Hospital DerbyEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 2h 45m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Civita Care Center at West River › All nursing homes in Milford ›
Compare Civita Care Center at West River with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Milford Health and Rehabilitation Center · Milford · 5 stars · 2.3 mi
- Orange Health Care Center · Orange · 5 stars · 4.0 mi
- Autumn Lake Healthcare at the Willows · Woodbridge · 5 stars · 8.5 mi
- The Springs at 3030 Park · Bridgeport · 5 stars · 8.8 mi
Other Civita Care Centers nursing homes in Connecticut
- Civita Care Center at Cheshire · Cheshire · 3 stars
- Civita Care Center at Long Ridge · Stamford · 2 stars
- Civita Care Center at Danbury · Danbury · 2 stars
- Civita Care Center at Milford · Milford · 2 stars
- Civita Care Center at Newington · Newington · 1 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 6 Civita Care Centers nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.