All states › Connecticut › Mystic › Mystic Healthcare & Rehabilitation Center
475 High St Mystic, CT 06355 · Southeastern Ct County
All 4 nursing homes in Mystic, CT (4 take Medicaid)
CMS certification number 075271 · See this home on Medicare Care Compare
Is Mystic Healthcare & Rehabilitation Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Mystic Healthcare & Rehabilitation Center as of October 2026.
CMS rates it 1 out of 5 stars overall, below the Connecticut average of 3.0.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.45 hours per resident per day at Mystic Healthcare & Rehabilitation Center, below the Connecticut median of 3.81 (US median: 3.72). About 0.53 of those hours are from registered nurses. On weekends it falls to 3.27 hours, 5% below its all-week average. 66.7% of nursing staff left within a year (Connecticut median 35.7%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at Mystic Healthcare & Rehabilitation Center: Medicare and Medicaid
Mystic Healthcare & Rehabilitation Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Connecticut's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on January 14, 2026 and found 11 deficiencies, plus 9 from complaint inspections in the same period. In total, inspectors issued 41 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 41 citations at Mystic Healthcare & Rehabilitation Center across 9 inspection dates, 18 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on March 19, 2026 (complaint inspection). The most common areas cited were quality of life and care (13) and resident assessment and care planning (9). The most serious was cited under the CMS rule to "ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents" (tag F0689, level J, March 19, 2026). 6 citations were under CMS's abuse, neglect and exploitation rules.
May 6, 2026 · 4 citations · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DRespond appropriately to all alleged violations.
DAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
March 19, 2026 · 3 citations, includes immediate jeopardy · includes complaint inspection
JEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
January 14, 2026 · 11 citations
EProvide enough food/fluids to maintain a resident's health.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide activities to meet all resident's needs.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DProvide and implement an infection prevention and control program.
BHave a plan that describes the process for conducting QAPI and QAA activities.
November 25, 2025 · 2 citations · includes complaint inspection
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
April 17, 2025 · 3 citations, includes actual harm · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
February 14, 2025 · 5 citations · includes complaint inspection
EHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
ETimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
ERespond appropriately to all alleged violations.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
November 8, 2023 · 4 citations
DProvide safe and appropriate respiratory care for a resident when needed.
CProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
BDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
BEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
October 24, 2023 · 1 citation · includes complaint inspection
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
August 2, 2021 · 8 citations
EEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
EProvide safe and appropriate respiratory care for a resident when needed.
DHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure medication error rates are not 5 percent or greater.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DProvide and implement an infection prevention and control program.
Questions to ask on a tour of Mystic Healthcare & Rehabilitation Center
- Inspectors cited the home at the immediate-jeopardy level on March 19, 2026 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on May 6, 2026. How are staff trained, and how are concerns reported?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Nursing staff turnover was 66.7% a year. How many of the staff come from agencies?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
2 penalties in the last three years, including $25,259 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Mar 19, 2026 | Fine | $11,190 |
| Mar 19, 2026 | Fine | $14,069 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 2/5 | 2/5 |
| August 2026 | 1/5 | 1/5 | 2/5 | 2/5 |
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Location
Hospitals near Mystic Healthcare & Rehabilitation Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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7.0 mi
Lawrence & Memorial Hospital New LondonEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 11m for patients treated and sent home
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7.8 mi
Westerly Hospital WesterlyEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 2h 22m for patients treated and sent home
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13.7 mi
William W Backus Hospital NorwichEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 2h 54m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Mystic Healthcare & Rehabilitation Center › All nursing homes in Mystic ›
Compare Mystic Healthcare & Rehabilitation Center with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Pendleton Rehabilitation and Nursing Center · Mystic · 5 stars · 1.3 mi
- Avalon Health Care Center at Stoneridge · Mystic · 5 stars · 1.5 mi
- Complete Care at Groton Regency · Groton · 5 stars · 3.7 mi
- Beechwood Health & Rehabilitation Center · New London · 4 stars · 6.8 mi
Other Ryders Health Management nursing homes in Connecticut
- Aaron Manor Nursing & Rehabilitation · Chester · 4 stars
- Lord Chamberlain Manor Nursing & Rehabilitation Center · Stratford · 2 stars
- Cheshire House Health Care Facility & Rehab Center · Waterbury · 2 stars
- Lord Chamberlain Nursing & Rehabilitation Center · Stratford · 2 stars
- Douglas Manor · Windham · 1 stars
- Bel-Air Manor Nursing & Rehabilitation Center · Newington · 1 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 7 Ryders Health Management nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.