All states › Connecticut › Groton › Complete Care at Groton Regency
1145 Poquonnock Rd Groton, CT 06340 · Southeastern Ct County
All 2 nursing homes in Groton, CT (2 take Medicaid)
CMS certification number 075270 · See this home on Medicare Care Compare
Is Complete Care at Groton Regency a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Complete Care at Groton Regency as of October 2026.
CMS rates it 5 out of 5 stars overall, above the Connecticut average of 3.0.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.82 hours per resident per day at Complete Care at Groton Regency, about the same as the Connecticut median of 3.81 (US median: 3.72). About 0.60 of those hours are from registered nurses. On weekends it falls to 3.48 hours, 9% below its all-week average. 34.5% of nursing staff left within a year (Connecticut median 35.7%).
About this nursing home
Paying for care at Complete Care at Groton Regency: Medicare and Medicaid
Complete Care at Groton Regency is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Connecticut's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on January 29, 2026 and found 5 deficiencies, plus 3 from complaint inspections in the same period. In total, inspectors issued 21 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 21 citations at Complete Care at Groton Regency across 6 inspection dates, 7 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 18 were "potential for more than minimal harm" (D–F) and 3 were minimal (A–C). The most common areas cited were resident assessment and care planning (6) and quality of life and care (4). The most serious was cited under the CMS rule to "honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely" (tag F0584, level E, January 29, 2026). 3 citations were under CMS's abuse, neglect and exploitation rules.
January 29, 2026 · 6 citations · includes complaint inspection
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide and implement an infection prevention and control program.
DEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
BEnsure each resident receives an accurate assessment.
November 14, 2025 · 2 citations · includes complaint inspection
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DEnsure services provided by the nursing facility meet professional standards of quality.
November 7, 2024 · 2 citations · includes complaint inspection
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 29, 2024 · 2 citations · includes complaint inspection
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
March 27, 2024 · 5 citations
EHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
EProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
BAssess the resident when there is a significant change in condition
BSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
November 19, 2021 · 4 citations
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide enough food/fluids to maintain a resident's health.
Questions to ask on a tour of Complete Care at Groton Regency
- CMS cited the home under its abuse and neglect rules on January 29, 2026. How are staff trained, and how are concerns reported?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 5/5 | 4/5 | 3/5 | 5/5 |
| August 2026 | 5/5 | 4/5 | 2/5 | 5/5 |
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Location
Hospitals near Complete Care at Groton Regency
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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3.3 mi
Lawrence & Memorial Hospital New LondonEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 11m for patients treated and sent home
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11.3 mi
Westerly Hospital WesterlyEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 2h 22m for patients treated and sent home
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13.7 mi
William W Backus Hospital NorwichEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 2h 54m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Complete Care at Groton Regency › All nursing homes in Groton ›
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Other Complete Care nursing homes in Connecticut
- Complete Care at Middlebury · Middlebury · 5 stars
- Complete Care at Kimberly Hall-South · Windsor · 4 stars
- Complete Care at Glendale · Naugatuck · 4 stars
- Complete Care at Meriden · Meriden · 4 stars
- Complete Care at Fox Hill · Vernon · 3 stars
- Complete Care at Harrington Court · Colchester · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 85 Complete Care nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.