All states › Connecticut › Vernon › Complete Care at Fox Hill
1253 Hartford Tpke Vernon, CT 06066 · Capitol County
All 2 nursing homes in Vernon, CT (2 take Medicaid)
CMS certification number 075183 · See this home on Medicare Care Compare
Is Complete Care at Fox Hill a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Complete Care at Fox Hill as of October 2026.
CMS rates it 3 out of 5 stars overall, about the same as the Connecticut average of 3.0.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.54 hours per resident per day at Complete Care at Fox Hill, below the Connecticut median of 3.81 (US median: 3.72). About 0.55 of those hours are from registered nurses. On weekends it falls to 3.17 hours, 10% below its all-week average. 37.5% of nursing staff left within a year (Connecticut median 35.7%).
About this nursing home
Paying for care at Complete Care at Fox Hill: Medicare and Medicaid
Complete Care at Fox Hill is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Connecticut's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on March 3, 2026 and found 11 deficiencies, plus 1 from complaint inspections in the same period. In total, inspectors issued 40 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 40 citations at Complete Care at Fox Hill across 9 inspection dates, 10 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on February 29, 2024 (complaint inspection). The most common areas cited were quality of life and care (9) and resident assessment and care planning (7). The most serious was cited under the CMS rule to "provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives" (tag F0678, level J, February 29, 2024). 6 citations were under CMS's abuse, neglect and exploitation rules.
March 3, 2026 · 11 citations
EEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
DAllow residents to self-administer drugs if determined clinically appropriate.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
DPASARR screening for Mental disorders or Intellectual Disabilities
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide enough food/fluids to maintain a resident's health.
DProvide and implement an infection prevention and control program.
DMake sure that a working call system is available in each resident's bathroom and bathing area.
BEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
BDevelop and implement policies and procedures for flu and pneumonia vaccinations.
November 26, 2025 · 1 citation · includes complaint inspection
DHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
April 29, 2025 · 2 citations · includes complaint inspection
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
March 4, 2025 · 1 citation · includes complaint inspection
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
May 22, 2024 · 19 citations · includes complaint inspection
EHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
EProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EProvide and implement an infection prevention and control program.
EEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
DPASARR screening for Mental disorders or Intellectual Disabilities
DCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide safe, appropriate pain management for a resident who requires such services.
DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
April 26, 2024 · 1 citation · includes complaint inspection
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
February 29, 2024 · 1 citation, includes immediate jeopardy · includes complaint inspection
JProvide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
February 1, 2024 · 1 citation · includes complaint inspection
DProtect each resident from the wrongful use of the resident's belongings or money.
November 19, 2021 · 3 citations
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DProvide and implement an infection prevention and control program.
Questions to ask on a tour of Complete Care at Fox Hill
- Inspectors cited the home at the immediate-jeopardy level on February 29, 2024 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on March 3, 2026. How are staff trained, and how are concerns reported?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $16,801 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Feb 29, 2024 | Fine | $16,801 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 3/5 | 2/5 | 2/5 | 5/5 |
| August 2026 | 2/5 | 2/5 | 2/5 | 4/5 |
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Location
Hospitals near Complete Care at Fox Hill
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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7.1 mi
Manchester Memorial Hospital Central ManchesterEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 3h 43m for patients treated and sent home
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8.6 mi
Johnson Memorial Hospital Stafford SpringsEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 2m for patients treated and sent home
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14.5 mi
Windham Comm Mem Hosp & Hatch Hosp WillimanticEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 18m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Complete Care at Fox Hill › All nursing homes in Vernon ›
Compare Complete Care at Fox Hill with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Vernon Rehabilitation and Healthcare Center · Vernon · 5 stars · 2.3 mi
- Touchpoints at Manchester · Manchester · 5 stars · 8.9 mi
- Fresh River Healthcare · East Windsor · 5 stars · 10.0 mi
- Manchester Rehabilitation and Healthcare Center · Manchester · 4 stars · 8.6 mi
Other Complete Care nursing homes in Connecticut
- Complete Care at Middlebury · Middlebury · 5 stars
- Complete Care at Groton Regency · Groton · 5 stars
- Complete Care at Kimberly Hall-South · Windsor · 4 stars
- Complete Care at Glendale · Naugatuck · 4 stars
- Complete Care at Meriden · Meriden · 4 stars
- Complete Care at Harrington Court · Colchester · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 85 Complete Care nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.