All states › Connecticut › Windsor › Complete Care at Kimberly Hall-South
1 Emerson Drive Windsor, CT 06095 · Capitol County
All 3 nursing homes in Windsor, CT (3 take Medicaid)
CMS certification number 075237 · See this home on Medicare Care Compare
Is Complete Care at Kimberly Hall-South a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Complete Care at Kimberly Hall-South as of October 2026.
CMS rates it 4 out of 5 stars overall, above the Connecticut average of 3.0.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.87 hours per resident per day at Complete Care at Kimberly Hall-South, about the same as the Connecticut median of 3.81 (US median: 3.72). About 0.83 of those hours are from registered nurses. On weekends it falls to 3.45 hours, 11% below its all-week average. 26.5% of nursing staff left within a year (Connecticut median 35.7%).
About this nursing home
Paying for care at Complete Care at Kimberly Hall-South: Medicare and Medicaid
Complete Care at Kimberly Hall-South is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Connecticut's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on July 7, 2026 and found 8 deficiencies. In total, inspectors issued 37 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 37 citations at Complete Care at Kimberly Hall-South across 11 inspection dates, 14 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on February 3, 2025 (complaint inspection). The most common areas cited were quality of life and care (11) and resident rights (10). The most serious was cited under the CMS rule to "provide safe, appropriate dialysis care/services for a resident who requires such services" (tag F0698, level J, February 3, 2025).
July 7, 2026 · 8 citations
EProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
EProvide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
EEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
DProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
DProvide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
DProvide and implement an infection prevention and control program.
May 1, 2025 · 2 citations · includes complaint inspection
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide safe, appropriate pain management for a resident who requires such services.
April 3, 2025 · 1 citation · includes complaint inspection
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
February 3, 2025 · 2 citations, includes immediate jeopardy · includes complaint inspection
JProvide safe, appropriate dialysis care/services for a resident who requires such services.
DEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
January 14, 2025 · 2 citations · includes complaint inspection
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide and implement an infection prevention and control program.
November 19, 2024 · 7 citations
DHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
BProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
September 13, 2024 · 3 citations · includes complaint inspection
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
July 15, 2024 · 2 citations · includes complaint inspection
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
July 3, 2024 · 1 citation · includes complaint inspection
DProvide care and assistance to perform activities of daily living for any resident who is unable.
October 19, 2023 · 1 citation · includes complaint inspection
DEnsure services provided by the nursing facility meet professional standards of quality.
May 23, 2022 · 8 citations
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EProvide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
EProvide and implement an infection prevention and control program.
DNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DDevelop and implement policies and procedures for flu and pneumonia vaccinations.
BHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Questions to ask on a tour of Complete Care at Kimberly Hall-South
- Inspectors cited the home at the immediate-jeopardy level on February 3, 2025 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- The home averages about 57% of its beds filled. Are any units closed?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $14,728 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jan 14, 2025 | Fine | $14,728 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 4/5 | 3/5 | 3/5 | 5/5 |
| August 2026 | 4/5 | 3/5 | 2/5 | 5/5 |
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Location
Hospitals near Complete Care at Kimberly Hall-South
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 4.0 mi
-
4.8 mi
St Francis Hospital & Medical Center HartfordEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 4h 35m for patients treated and sent home
-
5.9 mi
Hartford Hospital HartfordEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 4h 29m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Complete Care at Kimberly Hall-South › All nursing homes in Windsor ›
Compare Complete Care at Kimberly Hall-South with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- West Hartford Health & Rehabilitation Center · West Hartford · 5 stars · 6.2 mi
- Fresh River Healthcare · East Windsor · 5 stars · 6.7 mi
- Ark Healthcare & Rehabilitation at Governors House · Simsbury · 5 stars · 7.8 mi
- Touchpoints at Manchester · Manchester · 5 stars · 8.3 mi
Other Complete Care nursing homes in Connecticut
- Complete Care at Middlebury · Middlebury · 5 stars
- Complete Care at Groton Regency · Groton · 5 stars
- Complete Care at Glendale · Naugatuck · 4 stars
- Complete Care at Meriden · Meriden · 4 stars
- Complete Care at Fox Hill · Vernon · 3 stars
- Complete Care at Harrington Court · Colchester · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 85 Complete Care nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.