All states › Connecticut › Windsor › Complete Care at Kimberly Hall North
1 Emerson Dr Windsor, CT 06095 · Capitol County
All 3 nursing homes in Windsor, CT (3 take Medicaid)
CMS certification number 075279 · See this home on Medicare Care Compare
Is Complete Care at Kimberly Hall North a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Complete Care at Kimberly Hall North as of October 2026.
CMS rates it 2 out of 5 stars overall, below the Connecticut average of 3.0.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.16 hours per resident per day at Complete Care at Kimberly Hall North, below the Connecticut median of 3.81 (US median: 3.72). About 0.49 of those hours are from registered nurses. On weekends it falls to 2.87 hours, 9% below its all-week average. 34% of nursing staff left within a year (Connecticut median 35.7%). 2 administrators left in the past year.
About this nursing home
Paying for care at Complete Care at Kimberly Hall North: Medicare and Medicaid
Complete Care at Kimberly Hall North is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Connecticut's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on July 17, 2026 and found 5 deficiencies, plus 8 from complaint inspections in the same period. In total, inspectors issued 39 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 39 citations at Complete Care at Kimberly Hall North across 10 inspection dates, 17 of them from complaint investigations. 2 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on May 26, 2022. The most common areas cited were freedom from abuse, neglect, and exploitation (9) and quality of life and care (7). The most serious was cited under the CMS rule to "provide appropriate treatment and care according to orders, resident’s preferences and goals" (tag F0684, level J, May 26, 2022). 9 citations were under CMS's abuse, neglect and exploitation rules.
July 17, 2026 · 6 citations · includes complaint inspection
GProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DAllow residents to self-administer drugs if determined clinically appropriate.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
May 5, 2026 · 5 citations, includes actual harm · includes complaint inspection
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DMake sure that a working call system is available in each resident's bathroom and bathing area.
April 10, 2026 · 2 citations · includes complaint inspection
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
July 29, 2025 · 2 citations · includes complaint inspection
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
June 27, 2025 · 2 citations · includes complaint inspection
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
February 4, 2025 · 1 citation · includes complaint inspection
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
December 23, 2024 · 1 citation · includes complaint inspection
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
September 19, 2024 · 10 citations · includes complaint inspection
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
DEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
DEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
DProvide and implement an infection prevention and control program.
BHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
May 8, 2024 · 2 citations · includes complaint inspection
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 26, 2022 · 8 citations, includes immediate jeopardy
JProvide appropriate treatment and care according to orders, resident’s preferences and goals.
JEnsure that residents are free from significant medication errors.
GProvide safe, appropriate pain management for a resident who requires such services.
EProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
ETimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
EDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Questions to ask on a tour of Complete Care at Kimberly Hall North
- Inspectors cited the home at the immediate-jeopardy level on May 26, 2022 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on July 17, 2026. How are staff trained, and how are concerns reported?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Several administrators left in the past year. What has changed for residents since then?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $13,065 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Apr 10, 2026 | Fine | $13,065 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 2/5 | 2/5 | 4/5 |
| August 2026 | 1/5 | 1/5 | 3/5 | 3/5 |
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Location
Hospitals near Complete Care at Kimberly Hall North
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 4.0 mi
-
4.8 mi
St Francis Hospital & Medical Center HartfordEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 4h 35m for patients treated and sent home
-
5.9 mi
Hartford Hospital HartfordEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 4h 29m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Complete Care at Kimberly Hall North › All nursing homes in Windsor ›
Compare Complete Care at Kimberly Hall North with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- West Hartford Health & Rehabilitation Center · West Hartford · 5 stars · 6.2 mi
- Fresh River Healthcare · East Windsor · 5 stars · 6.7 mi
- Ark Healthcare & Rehabilitation at Governors House · Simsbury · 5 stars · 7.8 mi
- Touchpoints at Manchester · Manchester · 5 stars · 8.3 mi
Other Complete Care nursing homes in Connecticut
- Complete Care at Middlebury · Middlebury · 5 stars
- Complete Care at Groton Regency · Groton · 5 stars
- Complete Care at Kimberly Hall-South · Windsor · 4 stars
- Complete Care at Glendale · Naugatuck · 4 stars
- Complete Care at Meriden · Meriden · 4 stars
- Complete Care at Fox Hill · Vernon · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 85 Complete Care nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.