All states › Connecticut › Middlebury › Complete Care at Middlebury
778 Middlebury Rd Middlebury, CT 06762 · Naugatuck Vly County
CMS certification number 075146 · See this home on Medicare Care Compare
Is Complete Care at Middlebury a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Complete Care at Middlebury as of October 2026.
CMS rates it 5 out of 5 stars overall, above the Connecticut average of 3.0.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.04 hours per resident per day at Complete Care at Middlebury, above the Connecticut median of 3.81 (US median: 3.72). About 0.77 of those hours are from registered nurses. On weekends it falls to 3.53 hours, 13% below its all-week average. 40.6% of nursing staff left within a year (Connecticut median 35.7%).
About this nursing home
Paying for care at Complete Care at Middlebury: Medicare and Medicaid
Complete Care at Middlebury is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Connecticut's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on June 20, 2025 and found 0 deficiencies. In total, inspectors issued 14 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 14 citations at Complete Care at Middlebury across 3 inspection dates, 1 of them from complaint investigations. 1 was at the actual-harm level (G–I), most recently on September 19, 2025. The most common areas cited were pharmacy service (4) and infection control (3). The most serious was cited under the CMS rule to "ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents" (tag F0689, level G, September 19, 2025).
September 19, 2025 · 1 citation · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
September 25, 2023 · 10 citations
FProvide and implement an infection prevention and control program.
EEnsure each resident’s drug regimen must be free from unnecessary drugs.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DDevelop and implement policies and procedures for flu and pneumonia vaccinations.
BObserve each nurse aide's job performance and give regular training.
BConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
September 15, 2021 · 3 citations
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide and implement an infection prevention and control program.
Questions to ask on a tour of Complete Care at Middlebury
- Inspectors cited the home at the actual-harm level on September 19, 2025 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $8,278 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Sep 19, 2025 | Fine | $8,278 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 5/5 | 5/5 | 3/5 | 4/5 |
| August 2026 | 5/5 | 5/5 | 3/5 | 4/5 |
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Location
Hospitals near Complete Care at Middlebury
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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3.3 mi
Waterbury Hospital WaterburyEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 47m for patients treated and sent home
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4.2 mi
Saint Marys Hospital WaterburyEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 4h 9m for patients treated and sent home
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13.3 mi
Bristol Hospital BristolEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 10m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
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Compare Complete Care at Middlebury with the 3 closest homes side by side ›
Other Complete Care nursing homes in Connecticut
- Complete Care at Groton Regency · Groton · 5 stars
- Complete Care at Kimberly Hall-South · Windsor · 4 stars
- Complete Care at Glendale · Naugatuck · 4 stars
- Complete Care at Meriden · Meriden · 4 stars
- Complete Care at Fox Hill · Vernon · 3 stars
- Complete Care at Harrington Court · Colchester · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 85 Complete Care nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.