All states › Connecticut › North Haven › Montowese Center for Health & Rehabilitation
163 Quinnipiac Avenue North Haven, CT 06473 · South Central Ct County
CMS certification number 075017 · See this home on Medicare Care Compare
Is Montowese Center for Health & Rehabilitation a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Montowese Center for Health & Rehabilitation as of October 2026.
CMS rates it 3 out of 5 stars overall, about the same as the Connecticut average of 3.0.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.95 hours per resident per day at Montowese Center for Health & Rehabilitation, above the Connecticut median of 3.81 (US median: 3.72). About 0.52 of those hours are from registered nurses. On weekends it falls to 3.43 hours, 13% below its all-week average. 37.9% of nursing staff left within a year (Connecticut median 35.7%).
About this nursing home
Paying for care at Montowese Center for Health & Rehabilitation: Medicare and Medicaid
Montowese Center for Health & Rehabilitation is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Connecticut's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on May 12, 2026 and found 14 deficiencies, plus 1 from complaint inspections in the same period. In total, inspectors issued 76 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 76 citations at Montowese Center for Health & Rehabilitation across 16 inspection dates, 41 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on August 16, 2022. The most common areas cited were quality of life and care (17) and resident assessment and care planning (17). The most serious was cited under the CMS rule to "ensure that residents are free from significant medication errors" (tag F0760, level J, August 16, 2022). 6 citations were under CMS's abuse, neglect and exploitation rules.
May 12, 2026 · 14 citations
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EProvide and implement an infection prevention and control program.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide safe and appropriate respiratory care for a resident when needed.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
BCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
BObserve each nurse aide's job performance and give regular training.
BEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
January 27, 2026 · 1 citation · includes complaint inspection
DEnsure services provided by the nursing facility meet professional standards of quality.
May 22, 2025 · 1 citation · includes complaint inspection
EEnsure services provided by the nursing facility meet professional standards of quality.
May 5, 2025 · 1 citation · includes complaint inspection
DEnsure services provided by the nursing facility meet professional standards of quality.
January 15, 2025 · 1 citation, includes actual harm · includes complaint inspection
GProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
December 23, 2024 · 1 citation · includes complaint inspection
DCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
October 24, 2024 · 10 citations · includes complaint inspection
EImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
EProvide appropriate treatment and care according to orders, resident’s preferences and goals.
EProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
EEnsure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
EEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
EProvide and implement an infection prevention and control program.
EDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
EMake sure that a working call system is available in each resident's bathroom and bathing area.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
September 30, 2024 · 2 citations · includes complaint inspection
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
July 17, 2024 · 1 citation · includes complaint inspection
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
June 26, 2024 · 1 citation · includes complaint inspection
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 23, 2024 · 20 citations · includes complaint inspection
ERespond appropriately to all alleged violations.
EEnsure that residents are free from significant medication errors.
DAllow residents to self-administer drugs if determined clinically appropriate.
DAllow residents to easily view the nursing home's survey results and communicate with advocate agencies.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DPrepare residents for a safe transfer or discharge from the nursing home.
DProvide doctor's orders for the resident's immediate care at the time the resident was admitted.
DAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DProvide enough food/fluids to maintain a resident's health.
DProvide safe, appropriate pain management for a resident who requires such services.
DProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
DEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
DProvide timely, quality laboratory services/tests to meet the needs of residents.
DKeep complete, dated laboratory records in the resident's record.
DProvide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
DEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
March 14, 2024 · 5 citations · includes complaint inspection
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
December 7, 2023 · 2 citations · includes complaint inspection
DEnsure services provided by the nursing facility meet professional standards of quality.
DEnsure that residents are free from significant medication errors.
November 13, 2023 · 2 citations · includes complaint inspection
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide for the safe, appropriate administration of IV fluids for a resident when needed.
October 24, 2023 · 1 citation · includes complaint inspection
DEnsure services provided by the nursing facility meet professional standards of quality.
August 16, 2022 · 13 citations, includes immediate jeopardy
JEnsure that residents are free from significant medication errors.
GProvide appropriate treatment and care according to orders, resident’s preferences and goals.
EProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
EHave an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
EProvide and implement an infection prevention and control program.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DEnsure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Questions to ask on a tour of Montowese Center for Health & Rehabilitation
- Inspectors cited the home at the immediate-jeopardy level on August 16, 2022 under the rule on pharmacy service. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on May 12, 2026. How are staff trained, and how are concerns reported?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $10,033 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Dec 23, 2024 | Fine | $10,033 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 3/5 | 2/5 | 3/5 | 5/5 |
| August 2026 | 2/5 | 1/5 | 3/5 | 5/5 |
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Location
Hospitals near Montowese Center for Health & Rehabilitation
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 4.8 mi
-
4.8 mi
Yale-New Haven Hospital New HavenEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 3h 18m for patients treated and sent home
- 5.3 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Montowese Center for Health & Rehabilitation › All nursing homes in North Haven ›
Compare Montowese Center for Health & Rehabilitation with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Leeway · New Haven · 5 stars · 2.3 mi
- Evergreen Woods · North Branford · 5 stars · 6.2 mi
- Autumn Lake Healthcare at the Willows · Woodbridge · 5 stars · 6.2 mi
- Elim Park Baptist Home · Cheshire · 5 stars · 8.5 mi
Other National Health Care Associates nursing homes in Connecticut
- Milford Health and Rehabilitation Center · Milford · 5 stars
- Maple View Health & Rehabilitation Center · Rocky Hill · 5 stars
- Bethel Health Care Center · Bethel · 4 stars
- Regency House Nursing and Rehabilitation Center · Wallingford · 4 stars
- Stone Bridge Center for Health & Rehabilitation · Newtown · 4 stars
- Glastonbury Center for Health & Rehabilitation · Glastonbury · 4 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 42 National Health Care Associates nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.