All states › Florida › Winter Haven › Palm Garden of Winter Haven
1120 Cypress Gardens Blvd Winter Haven, FL 33884 · Polk County
All 7 nursing homes in Winter Haven, FL (7 take Medicaid)
CMS certification number 105566 · See this home on Medicare Care Compare
Is Palm Garden of Winter Haven a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Palm Garden of Winter Haven as of October 2026.
CMS rates it 4 out of 5 stars overall, above the Florida average of 3.3.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.74 hours per resident per day at Palm Garden of Winter Haven, about the same as the Florida median of 3.67 (US median: 3.72). About 0.72 of those hours are from registered nurses. On weekends it falls to 3.36 hours, 10% below its all-week average. 31.7% of nursing staff left within a year (Florida median 42%). That is lower than most homes in Florida, a sign of a steadier team.
About this nursing home
Paying for care at Palm Garden of Winter Haven: Medicare and Medicaid
Palm Garden of Winter Haven is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Florida's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on June 20, 2024 and found 8 deficiencies. CMS notes that this home's most recent inspection was more than two years ago. In total, inspectors issued 24 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 24 citations at Palm Garden of Winter Haven across 5 inspection dates, 5 of them from complaint investigations. 2 were at the actual-harm level (G–I), most recently on April 4, 2024. The most common areas cited were pharmacy service (6) and resident assessment and care planning (5). The most serious was cited under the CMS rule to "protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody" (tag F0600, level G, April 4, 2024). 4 citations were under CMS's abuse, neglect and exploitation rules.
June 20, 2024 · 8 citations
EPASARR screening for Mental disorders or Intellectual Disabilities
EProvide and implement an infection prevention and control program.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide care or services that was trauma informed and/or culturally competent.
DEnsure medication error rates are not 5 percent or greater.
DProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
April 4, 2024 · 4 citations, includes actual harm · includes complaint inspection
GProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
GDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
DRespond appropriately to all alleged violations.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
February 11, 2024 · 1 citation · includes complaint inspection
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
March 10, 2022 · 3 citations
EEnsure medication error rates are not 5 percent or greater.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
December 18, 2020 · 8 citations
EEnsure medication error rates are not 5 percent or greater.
DEnsure each resident receives an accurate assessment.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
DEnsure that residents are free from significant medication errors.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Questions to ask on a tour of Palm Garden of Winter Haven
- Inspectors cited the home at the actual-harm level on April 4, 2024 under the rule on freedom from abuse, neglect, and exploitation. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on June 20, 2024. How are staff trained, and how are concerns reported?
- The last standard inspection was more than two years ago. Can I see any recent complaint inspection results?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $24,395 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Apr 4, 2024 | Fine | $24,395 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 4/5 | 3/5 | 5/5 | 4/5 |
| August 2026 | 4/5 | 3/5 | 5/5 | 4/5 |
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Location
Hospitals near Palm Garden of Winter Haven
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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2.1 mi
Winter Haven Hospital Winter HavenEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 13m for patients treated and sent home
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10.5 mi
Bartow Regional Medical Center BartowEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 8m for patients treated and sent home
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11.2 mi
Lake Wales Medical Center Lake WalesEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 2h 6m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Palm Garden of Winter Haven › All nursing homes in Winter Haven ›
Compare Palm Garden of Winter Haven with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Spring Lake Rehabilitation Center · Winter Haven · 5 stars · 2.9 mi
Other Palm Garden Health and Rehabilitation nursing homes in Florida
- Palm Garden of Orlando · Orlando · 4 stars
- Palm Garden of Gainesville · Gainesville · 4 stars
- Palm Garden of Port Saint Lucie · Port Saint Lucie · 4 stars
- Palm Garden of Tampa · Tampa · 4 stars
- Palm Garden of Ocala · Ocala · 4 stars
- Palm Garden of Vero Beach · Vero Beach · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 14 Palm Garden Health and Rehabilitation nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.