All states › Illinois › Arcola › The Haven of Arcola
422 East Fourth Street Arcola, IL 61910 · Douglas County
CMS certification number 146050 · See this home on Medicare Care Compare
Is The Haven of Arcola a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for The Haven of Arcola as of October 2026.
CMS rates it 1 out of 5 stars overall, below the Illinois average of 2.6.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 2.64 hours per resident per day at The Haven of Arcola, below the Illinois median of 3.33 (US median: 3.72). About 0.43 of those hours are from registered nurses. On weekends it falls to 2.26 hours, 15% below its all-week average. 52.2% of nursing staff left within a year (Illinois median 43.5%).
About this nursing home
Paying for care at The Haven of Arcola: Medicare and Medicaid
The Haven of Arcola is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Illinois's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on September 10, 2025 and found 11 deficiencies, plus 5 from complaint inspections in the same period. In total, inspectors issued 49 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 49 citations at The Haven of Arcola across 13 inspection dates, 22 of them from complaint investigations. 3 were at the actual-harm level (G–I), most recently on October 9, 2025. The most common areas cited were freedom from abuse, neglect, and exploitation (12) and quality of life and care (8). The most serious was cited under the CMS rule to "ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents" (tag F0689, level G, October 9, 2025). 12 citations were under CMS's abuse, neglect and exploitation rules.
November 18, 2025 · 4 citations · includes complaint inspection
EProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
DProvide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
October 9, 2025 · 1 citation, includes actual harm · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
September 10, 2025 · 11 citations
FHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
EProvide appropriate treatment and care according to orders, resident’s preferences and goals.
EProvide and implement an infection prevention and control program.
DHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
DProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
DProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DProvide safe and appropriate respiratory care for a resident when needed.
DEnsure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
DEnsure that the resident and his/her doctor meet face-to-face at all required visits.
DImplement a program that monitors antibiotic use.
August 17, 2025 · 2 citations · includes complaint inspection
DKeep residents' personal and medical records private and confidential.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
August 10, 2025 · 2 citations, includes actual harm · includes complaint inspection
GProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
EHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
February 7, 2025 · 2 citations · includes complaint inspection
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
November 8, 2024 · 6 citations
FHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
EProvide and implement an infection prevention and control program.
DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
DCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DRegularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
August 20, 2024 · 2 citations · includes complaint inspection
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
August 15, 2024 · 1 citation · includes complaint inspection
DEnsure that residents are free from significant medication errors.
August 7, 2024 · 1 citation · includes complaint inspection
EDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
March 21, 2024 · 3 citations · includes complaint inspection
EProvide or get specialized rehabilitative services as required for a resident.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DProvide care by qualified persons according to each resident's written plan of care.
December 1, 2023 · 4 citations · includes complaint inspection
EMake sure that a working call system is available in each resident's bathroom and bathing area.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
October 4, 2023 · 10 citations, includes actual harm
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
FEnsure residents have reasonable access to and privacy in their use of communication methods.
FPost nurse staffing information every day.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EAssure that each resident’s assessment is updated at least once every 3 months.
DAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
DProvide and implement an infection prevention and control program.
Questions to ask on a tour of The Haven of Arcola
- Inspectors cited the home at the actual-harm level on October 9, 2025 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on November 18, 2025. How are staff trained, and how are concerns reported?
- CMS rates staffing 1 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- CMS rates short-stay quality 1 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 2/5 | 1/5 | 1/5 |
| August 2026 | 1/5 | 2/5 | 1/5 | 2/5 |
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Location
Hospitals near The Haven of Arcola
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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13.2 mi
Sarah Bush Lincoln Health Center MattoonEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 30m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
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Other Haven Healthcare nursing homes in Illinois
- The Haven of Bridgeport · Bridgeport · 3 stars
- The Haven of St. Elmo · St Elmo · 2 stars
- The Haven of Bement · Bement · 1 stars
- The Haven of Ridgeview · Oblong · 1 stars
- The Haven of Paris · Paris · 1 stars
- Haven of Champaign · Champaign · 1 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 10 Haven Healthcare nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.