All states › Illinois › Wilmette › Citadel Care Center-Wilmette
432 Poplar Drive Wilmette, IL 60091 · Cook County
CMS certification number 145932 · See this home on Medicare Care Compare
Is Citadel Care Center-Wilmette a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Citadel Care Center-Wilmette as of October 2026.
CMS rates it 5 out of 5 stars overall, above the Illinois average of 2.6.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.86 hours per resident per day at Citadel Care Center-Wilmette, above the Illinois median of 3.33 (US median: 3.72). About 0.92 of those hours are from registered nurses. On weekends it falls to 3.41 hours, 12% below its all-week average. 22.2% of nursing staff left within a year (Illinois median 43.5%). That is lower than most homes in Illinois, a sign of a steadier team.
About this nursing home
Paying for care at Citadel Care Center-Wilmette: Medicare and Medicaid
Citadel Care Center-Wilmette is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Illinois's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on April 9, 2026 and found 1 deficiency. In total, inspectors issued 4 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 4 citations at Citadel Care Center-Wilmette across 3 inspection dates, 2 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 4 were "potential for more than minimal harm" (D–F) and 0 were minimal (A–C). The most common areas cited were pharmacy service (2) and quality of life and care (2). The most serious was cited under the CMS rule to "provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist" (tag F0755, level D, April 9, 2026).
April 9, 2026 · 1 citation
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
February 20, 2025 · 1 citation
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
December 11, 2023 · 2 citations · includes complaint inspection
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Questions to ask on a tour of Citadel Care Center-Wilmette
- What do families most often ask you about before moving in?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 5/5 | 5/5 | 3/5 | 5/5 |
| August 2026 | 5/5 | 5/5 | 3/5 | 5/5 |
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Location
Hospitals near Citadel Care Center-Wilmette
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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1.2 mi
Evanston Hospital EvanstonEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 4h 33m for patients treated and sent home
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3.5 mi
Rhc St Francis Hospital EvanstonEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 2h 59m for patients treated and sent home
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6.8 mi
Swedish Covenant Hospital ChicagoEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 4h 14m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Citadel Care Center-Wilmette › All nursing homes in Wilmette ›
Compare Citadel Care Center-Wilmette with the 3 closest homes side by side ›
Other Citadel Healthcare nursing homes in Illinois
- The Citadel of Glenview · Glenview · 5 stars
- The Citadel of Northbrook · Northbrook · 4 stars
- Citadel at Saint Benedict · Niles · 4 stars
- Amberwood Care Centre · Rockford · 4 stars
- Citadel at Casa Scalabrini · Northlake · 3 stars
- The Citadel of Bourbonnais · Bourbonnais · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 19 Citadel Healthcare nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.