All states › Louisiana › Kenner › Chateau Living Center
716 Village Road Kenner, LA 70065 · Jefferson County
All 2 nursing homes in Kenner, LA (2 take Medicaid)
CMS certification number 195184 · See this home on Medicare Care Compare
Is Chateau Living Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Chateau Living Center as of October 2026.
CMS rates it 1 out of 5 stars overall, below the Louisiana average of 2.6.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 2.99 hours per resident per day at Chateau Living Center, below the Louisiana median of 3.73 (US median: 3.72). About 0.12 of those hours are from registered nurses. On weekends it falls to 2.65 hours, 11% below its all-week average. 45.6% of nursing staff left within a year (Louisiana median 46.4%).
About this nursing home
Paying for care at Chateau Living Center: Medicare and Medicaid
Chateau Living Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Louisiana's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on June 29, 2026 and found 3 deficiencies, plus 4 from complaint inspections in the same period. In total, inspectors issued 47 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 47 citations at Chateau Living Center across 11 inspection dates, 26 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on January 6, 2025 (complaint inspection). The most common areas cited were quality of life and care (10) and resident rights (8). The most serious was cited under the CMS rule to "ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents" (tag F0689, level K, January 6, 2025). 4 citations were under CMS's abuse, neglect and exploitation rules.
June 29, 2026 · 4 citations · includes complaint inspection
EHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide and implement an infection prevention and control program.
June 24, 2026 · 1 citation · includes complaint inspection
DEnsure services provided by the nursing facility meet professional standards of quality.
April 1, 2026 · 1 citation · includes complaint inspection
DEnsure medication error rates are not 5 percent or greater.
February 11, 2026 · 1 citation · includes complaint inspection
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
September 23, 2025 · 2 citations · includes complaint inspection
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
July 23, 2025 · 12 citations
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
ETimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
ERespond appropriately to all alleged violations.
EProvide and implement an infection prevention and control program.
EMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide safe and appropriate respiratory care for a resident when needed.
DProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
BPost nurse staffing information every day.
April 10, 2025 · 5 citations · includes complaint inspection
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
DMake sure that a working call system is available in each resident's bathroom and bathing area.
March 13, 2025 · 6 citations · includes complaint inspection
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EProvide appropriate pressure ulcer care and prevent new ulcers from developing.
EProvide appropriate foot care.
EEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
EProvide and implement an infection prevention and control program.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
January 6, 2025 · 2 citations, includes immediate jeopardy · includes complaint inspection
KEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
August 28, 2024 · 3 citations · includes complaint inspection
DHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
DProvide and implement an infection prevention and control program.
DMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
July 24, 2024 · 10 citations · includes complaint inspection
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
EProvide appropriate pressure ulcer care and prevent new ulcers from developing.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DAllow residents to self-administer drugs if determined clinically appropriate.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DPASARR screening for Mental disorders or Intellectual Disabilities
DProvide for the safe, appropriate administration of IV fluids for a resident when needed.
DProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
BEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
BEnsure each resident receives an accurate assessment.
Questions to ask on a tour of Chateau Living Center
- Inspectors cited the home at the immediate-jeopardy level on January 6, 2025 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on July 23, 2025. How are staff trained, and how are concerns reported?
- CMS rates staffing 1 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- CMS rates short-stay quality 1 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $93,873 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jan 6, 2025 | Fine | $93,873 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 1/5 | 2/5 |
| August 2026 | 1/5 | 1/5 | 1/5 | 1/5 |
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Location
Hospitals near Chateau Living Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 0.0 mi
- 0.8 mi
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0.8 mi
Ochsner Medical Center-Kenner LLC KennerEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 2h 27m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Chateau Living Center › All nursing homes in Kenner ›
Compare Chateau Living Center with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- East Jefferson General Hospital - SNF · Metairie · 5 stars · 4.6 mi
- Ochsner Medical Center Skilled Nursing Facility · Jefferson · 5 stars · 7.3 mi
- Ormond Nursing & Care Center · Destrehan · 5 stars · 8.0 mi
- John A. Stassi II Community Care Center · Metairie · 4 stars · 5.3 mi
Other Plantation Management Company nursing homes in Louisiana
- Sterling Place Healthcare & Rehabilitation Center · Baton Rouge · 4 stars
- The Oaks Care Center · Pineville · 3 stars
- Central Guest House Healthcare & Rehabilitation Center · Baton Rouge · 3 stars
- Flannery Oaks Guest House · Baton Rouge · 3 stars
- Lady of the Oaks Retirement Manor · Lafayette · 2 stars
- Colonial Oaks Living Center · Metairie · 2 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 16 Plantation Management Company nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.