All states › Massachusetts › Greenfield › Charlene Manor Extended Care Facility
130 Colrain Road Greenfield, MA 01301 · Franklin County
All 3 nursing homes in Greenfield, MA (3 take Medicaid)
CMS certification number 225304 · See this home on Medicare Care Compare
Is Charlene Manor Extended Care Facility a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Charlene Manor Extended Care Facility as of October 2026.
CMS rates it 2 out of 5 stars overall, below the Massachusetts average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.62 hours per resident per day at Charlene Manor Extended Care Facility, about the same as the Massachusetts median of 3.72 (US median: 3.72). About 0.54 of those hours are from registered nurses. On weekends it falls to 3.20 hours, 12% below its all-week average. 48.1% of nursing staff left within a year (Massachusetts median 36.1%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at Charlene Manor Extended Care Facility: Medicare and Medicaid
Charlene Manor Extended Care Facility is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Massachusetts's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on February 26, 2026 and found 1 deficiency. In total, inspectors issued 47 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 47 citations at Charlene Manor Extended Care Facility across 7 inspection dates, 7 of them from complaint investigations. 2 were at the actual-harm level (G–I), most recently on February 26, 2026. The most common areas cited were quality of life and care (15) and resident assessment and care planning (9). The most serious was cited under the CMS rule to "provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason" (tag F0688, level G, February 26, 2026). 3 citations were under CMS's abuse, neglect and exploitation rules.
February 26, 2026 · 1 citation
GProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
May 6, 2025 · 1 citation · includes complaint inspection
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
March 12, 2025 · 1 citation · includes complaint inspection
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
November 6, 2024 · 27 citations, includes actual harm
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
EReasonably accommodate the needs and preferences of each resident.
EProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
DEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
DNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
DCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate foot care.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide enough food/fluids to maintain a resident's health.
DTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
DEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DEnsure that residents are free from significant medication errors.
DProvide or obtain dental services for each resident.
DProvide and implement an infection prevention and control program.
DEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
CPost nurse staffing information every day.
BAssess the resident when there is a significant change in condition
BEnsure each resident receives an accurate assessment.
June 28, 2024 · 2 citations · includes complaint inspection
FHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
FSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
December 13, 2023 · 3 citations · includes complaint inspection
DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DGive their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
September 18, 2023 · 12 citations
FEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
FEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DEnsure each resident receives an accurate assessment.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
DProvide care or services that was trauma informed and/or culturally competent.
DEnsure that residents are free from significant medication errors.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DProvide and implement an infection prevention and control program.
BGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Questions to ask on a tour of Charlene Manor Extended Care Facility
- Inspectors cited the home at the actual-harm level on February 26, 2026 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on November 6, 2024. How are staff trained, and how are concerns reported?
- Nursing staff turnover was 48.1% a year. How many of the staff come from agencies?
- CMS rates short-stay quality 1 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
3 penalties in the last three years, including $107,757 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Feb 26, 2026 | Fine | $18,564 |
| Nov 6, 2024 | Fine | $52,192 |
| Jun 28, 2024 | Fine | $37,001 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 2/5 | 3/5 | 3/5 |
| August 2026 | 2/5 | 2/5 | 3/5 | 3/5 |
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Location
Hospitals near Charlene Manor Extended Care Facility
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
-
1.4 mi
Baystate Franklin Medical Center GreenfieldEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 14m for patients treated and sent home
- 17.2 mi
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17.5 mi
Brattleboro Memorial Hospital BrattleboroEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 51m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
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Other Integritus Healthcare nursing homes in Massachusetts
- North Adams Commons Nursing & Rehabilitation Center · North Adams · 5 stars
- Mt Greylock Extended Care Facility · Pittsfield · 5 stars
- East Longmeadow Skilled Nursing Center · East Longmeadow · 4 stars
- Pilgrim Rehabilitation & Skilled Nursing Center · Peabody · 4 stars
- Hunt Nursing & Rehab Center · Danvers · 4 stars
- Hillcrest Commons Nursing & Rehabilitation Center · Pittsfield · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 14 Integritus Healthcare nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.