All states › Massachusetts › Haverhill › Penacook Place
150 Water Street Haverhill, MA 01830 · Essex County
All 6 nursing homes in Haverhill, MA (6 take Medicaid)
CMS certification number 225376 · See this home on Medicare Care Compare
Is Penacook Place a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Penacook Place as of October 2026.
CMS rates it 4 out of 5 stars overall, above the Massachusetts average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.59 hours per resident per day at Penacook Place, below the Massachusetts median of 3.72 (US median: 3.72). About 0.57 of those hours are from registered nurses. On weekends it falls to 3.32 hours, 7% below its all-week average. 39.5% of nursing staff left within a year (Massachusetts median 36.1%).
About this nursing home
Paying for care at Penacook Place: Medicare and Medicaid
Penacook Place is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Massachusetts's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on May 6, 2026 and found 0 deficiencies, plus 2 from complaint inspections in the same period. In total, inspectors issued 9 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 9 citations at Penacook Place across 4 inspection dates, 4 of them from complaint investigations. 1 was at the actual-harm level (G–I), most recently on April 29, 2025. The most common areas cited were quality of life and care (4) and freedom from abuse, neglect, and exploitation (3). The most serious was cited under the CMS rule to "ensure that residents are free from significant medication errors" (tag F0760, level G, April 29, 2025). 3 citations were under CMS's abuse, neglect and exploitation rules.
January 20, 2026 · 2 citations · includes complaint inspection
DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
April 29, 2025 · 1 citation, includes actual harm · includes complaint inspection
GEnsure that residents are free from significant medication errors.
May 8, 2024 · 5 citations
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
December 12, 2023 · 1 citation · includes complaint inspection
DEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Questions to ask on a tour of Penacook Place
- Inspectors cited the home at the actual-harm level on April 29, 2025 under the rule on pharmacy service. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on January 20, 2026. How are staff trained, and how are concerns reported?
- CMS rates short-stay quality 2 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $10,868 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Apr 29, 2025 | Fine | $10,868 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 4/5 | 4/5 | 4/5 | 2/5 |
| August 2026 | 4/5 | 4/5 | 4/5 | 3/5 |
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Location
Hospitals near Penacook Place
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 0.3 mi
- 5.8 mi
-
5.9 mi
Holy Family Hospital, a Caritas Family Hospital MethuenEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 58m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Penacook Place › All nursing homes in Haverhill ›
Compare Penacook Place with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Lakeview House Skilled Nursing and Residential Care Facility · Haverhill · 5 stars · 1.9 mi
- Whittier Bradford Transitional Care Unit · Bradford · 5 stars · 2.5 mi
- The Meadows · North Andover · 5 stars · 5.4 mi
- Cedar View Rehabilitation and Healthcare Center · Methuen · 5 stars · 5.5 mi
Other Covenant Health nursing homes in Massachusetts
- M I Nursing & Restorative Center · Lawrence · 3 stars
- Maristhill Nursing & Rehabilitation Center · Waltham · 2 stars
- St Mary Health Care Center · Worcester · 2 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 8 Covenant Health nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.