facebook tracking Mount Carmel Care Center, Lenox MA: CMS Ratings
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Mount Carmel Care Center

All states › Massachusetts › Lenox › Mount Carmel Care Center

320 Pittsfield Road Lenox, MA 01240 · Berkshire County

(413) 637-2660

All 2 nursing homes in Lenox, MA (2 take Medicaid)

Accepts Medicare Accepts Medicaid 69 certified beds Non profit

CMS certification number 225581 · See this home on Medicare Care Compare

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is Mount Carmel Care Center a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Mount Carmel Care Center as of October 2026.

CMS rates it 3 out of 5 stars overall, about the same as the Massachusetts average of 3.1. Inspectors issued 22 citations in the last three years. CMS imposed 1 penalty, including $46,410 in fines, in that time. For short-term rehab patients CMS rates quality 2 out of 5; for long-term residents, 3 out of 5.

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

Staffing

Nursing staff spend about 4.20 hours per resident per day at Mount Carmel Care Center, above the Massachusetts median of 3.72 (US median: 3.72). About 0.66 of those hours are from registered nurses. On weekends it falls to 3.79 hours, 10% below its all-week average. 69.2% of nursing staff left within a year (Massachusetts median 36.1%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.

Nursing care per resident per day 4.20 hours
Above the Massachusetts median of 3.72 Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours 0.66 per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care 3.79 hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 69.2% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 62.5% a year Share of registered nurses who left over a year.
Administrators who left 0 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds69
Residents per day 61 About 88% of beds filled, on average
OwnershipNon profit - Church related
Payment acceptedMedicare and Medicaid
Certified sinceJune 1993
Part of a chainCarmelite Sisters For the Aged and Infirmed
Legal business nameMOUNT CARMEL CARE CENTER, INC.

Paying for care at Mount Carmel Care Center: Medicare and Medicaid

Mount Carmel Care Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Massachusetts's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

Health inspections

The most recent standard inspection was on April 23, 2025 and found 6 deficiencies. In total, inspectors issued 22 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 22 citations at Mount Carmel Care Center across 3 inspection dates. 1 was at the actual-harm level (G–I), most recently on April 10, 2024. The most common areas cited were quality of life and care (6) and infection control (4). The most serious was cited under the CMS rule to "provide appropriate pressure ulcer care and prevent new ulcers from developing" (tag F0686, level G, April 10, 2024).

April 23, 2025 · 6 citations

DAllow resident to participate in the development and implementation of his or her person-centered plan of care.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0553 · Deficient, Provider has date of correction (Apr 28, 2025)

DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0580 · Deficient, Provider has date of correction (May 30, 2025)

DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0689 · Deficient, Provider has date of correction (May 30, 2025)

DProvide enough food/fluids to maintain a resident's health.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0692 · Deficient, Provider has date of correction (May 30, 2025)

DEnsure that the resident and his/her doctor meet face-to-face at all required visits.

Potential for more than minimal harm · Nursing and Physician Services Deficiencies · Tag F0712 · Deficient, Provider has date of correction (May 7, 2025)

DProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (May 30, 2025)

April 10, 2024 · 13 citations, includes actual harm

GProvide appropriate pressure ulcer care and prevent new ulcers from developing.

Actual harm · Quality of Life and Care Deficiencies · Tag F0686 · Deficient, Provider has date of correction (May 17, 2024)

FProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Potential for more than minimal harm · Nursing and Physician Services Deficiencies · Tag F0725 · Deficient, Provider has date of correction (May 17, 2024)

FEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Potential for more than minimal harm · Nursing and Physician Services Deficiencies · Tag F0726 · Deficient, Provider has date of correction (May 17, 2024)

DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0550 · Deficient, Provider has date of correction (May 14, 2024)

DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0580 · Deficient, Provider has date of correction (May 14, 2024)

DEnsure each resident receives an accurate assessment.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0641 · Deficient, Provider has date of correction (Apr 10, 2024)

DProvide appropriate treatment and care according to orders, resident’s preferences and goals.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0684 · Deficient, Provider has date of correction (May 17, 2024)

DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0689 · Deficient, Provider has date of correction (May 14, 2024)

DProvide care or services that was trauma informed and/or culturally competent.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0699 · Deficient, Provider has date of correction (May 14, 2024)

DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0755 · Deficient, Provider has date of correction (May 17, 2024)

DEnsure each resident’s drug regimen must be free from unnecessary drugs.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0757 · Deficient, Provider has date of correction (May 17, 2024)

DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0758 · Deficient, Provider has date of correction (May 17, 2024)

DProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (May 17, 2024)

January 23, 2023 · 3 citations

EDevelop and implement policies and procedures for flu and pneumonia vaccinations.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0883 · Deficient, Provider has date of correction (Feb 17, 2023)

DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0656 · Deficient, Provider has date of correction (Feb 16, 2023)

DProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Feb 14, 2023)

Questions to ask on a tour of Mount Carmel Care Center

  1. Inspectors cited the home at the actual-harm level on April 10, 2024 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
  2. Nursing staff turnover was 69.2% a year. How many of the staff come from agencies?
  3. CMS rates short-stay quality 2 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
  4. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  5. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

1 penalty in the last three years, including $46,410 in fines.

DateTypeAmount or length
Apr 10, 2024 Fine $46,410

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 3/5 3/5 4/5 2/5
August 2026 3/5 3/5 3/5 2/5
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Location

Hospitals near Mount Carmel Care Center

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

  • 4.6 mi
    Berkshire Medical Center INC Pittsfield
    Emergency room ★★★★☆ Medicare overall 4 of 5
    Median ER visit 4h 14m for patients treated and sent home
  • 15.0 mi
    Fairview Hospital Great Barrington
    Emergency room ★★★★★ Medicare overall 5 of 5
    Median ER visit 1h 53m for patients treated and sent home
  • 23.1 mi
    North Adams Regional Hospital Corporation North Adams
    Emergency room
    Median ER visit 2h 34m for patients treated and sent home

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

Kimball Farms Nursing Care Center Lenox · 2.7 mi away ★★★★★ Inspection 4/5 · Staffing 4/5 74 beds · Medicaid
Berkshire Place Pittsfield · 3.2 mi away ★★★★☆ Inspection 4/5 · Staffing 4/5 54 beds
Springside Rehabilitation and Skilled Care Center Pittsfield · 3.2 mi away ★★★★☆ Inspection 4/5 · Staffing 2/5 135 beds · Medicaid
Hillcrest Commons Nursing & Rehabilitation Center Pittsfield · 4.3 mi away ★★★☆☆ Inspection 3/5 · Staffing 3/5 265 beds · Medicaid
Lee Healthcare Lee · 4.9 mi away ★☆☆☆☆ Inspection 1/5 · Staffing 2/5 88 beds · Medicaid

More nursing homes near Mount Carmel Care Center ›   All nursing homes in Lenox ›

Compare Mount Carmel Care Center with the 3 closest homes side by side ›

Higher-rated nursing homes within 10 miles

Other Carmelite Sisters For the Aged and Infirmed nursing homes in Massachusetts

Affiliation comes from CMS's affiliated-entity data, October 2026. All 3 Carmelite Sisters For the Aged and Infirmed nursing homes ›

Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

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https://www.nursinghomesineachstate.com/massachusetts/lenox/mount-carmel-care-center/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.