All states › Massachusetts › Webster › Webster Manor Rehabilitation & Health Care Center
745 School Street Webster, MA 01570 · Worcester County
All 3 nursing homes in Webster, MA (3 take Medicaid)
CMS certification number 225283 · See this home on Medicare Care Compare
Is Webster Manor Rehabilitation & Health Care Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Webster Manor Rehabilitation & Health Care Center as of October 2026.
CMS rates it 2 out of 5 stars overall, below the Massachusetts average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.45 hours per resident per day at Webster Manor Rehabilitation & Health Care Center, below the Massachusetts median of 3.72 (US median: 3.72). About 0.54 of those hours are from registered nurses. On weekends it falls to 2.95 hours, 15% below its all-week average. 38% of nursing staff left within a year (Massachusetts median 36.1%).
About this nursing home
Paying for care at Webster Manor Rehabilitation & Health Care Center: Medicare and Medicaid
Webster Manor Rehabilitation & Health Care Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Massachusetts's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on May 20, 2026 and found 10 deficiencies, plus 4 from complaint inspections in the same period. In total, inspectors issued 40 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 40 citations at Webster Manor Rehabilitation & Health Care Center across 6 inspection dates, 4 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 38 were "potential for more than minimal harm" (D–F) and 2 were minimal (A–C). The most common areas cited were quality of life and care (11) and nutrition and dietary (6). The most serious was cited under the CMS rule to "ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs" (tag F0761, level F, March 1, 2024). 1 citation was under CMS's abuse, neglect and exploitation rules.
August 4, 2026 · 1 citation · includes complaint inspection
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
May 20, 2026 · 10 citations
EHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
EHonor the resident's right to organize and participate in resident/family groups in the facility.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide routine and 24-hour emergency dental care for each resident.
DEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
DProvide and implement an infection prevention and control program.
May 12, 2026 · 2 citations · includes complaint inspection
DEnsure that residents are free from significant medication errors.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
February 10, 2026 · 1 citation · includes complaint inspection
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
April 10, 2025 · 13 citations
EProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
EEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EDevelop and implement policies and procedures for flu and pneumonia vaccinations.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
DEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
DHave a policy regarding use and storage of foods brought to residents by family and other visitors.
DEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
March 1, 2024 · 13 citations
FEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
EDevelop and implement policies and procedures for flu and pneumonia vaccinations.
DEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
DCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
DEnsure medication error rates are not 5 percent or greater.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DProvide and implement an infection prevention and control program.
BEnsure each resident receives an accurate assessment.
BHave the Quality Assessment and Assurance group have the required members and meet at least quarterly
Questions to ask on a tour of Webster Manor Rehabilitation & Health Care Center
- CMS cited the home under its abuse and neglect rules on March 1, 2024. How are staff trained, and how are concerns reported?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 2/5 | 2/5 | 4/5 |
| August 2026 | 2/5 | 2/5 | 2/5 | 3/5 |
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Location
Hospitals near Webster Manor Rehabilitation & Health Care Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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8.7 mi
Harrington Memorial Hospital SouthbridgeEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 29m for patients treated and sent home
-
9.1 mi
Day Kimball Hospital PutnamEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 41m for patients treated and sent home
- 15.6 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Webster Manor Rehabilitation & Health Care Center › All nursing homes in Webster ›
Compare Webster Manor Rehabilitation & Health Care Center with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Overlook Masonic Health Center · Charlton · 4 stars · 8.7 mi
Other Athena Healthcare Systems nursing homes in Massachusetts
- Tremont Rehabilitation & Skilled Care Center · Wareham · 4 stars
- Worcester Rehabilitation & Health Care Center · Worcester · 2 stars
- Southbridge Rehabilitation & Health Care Center · Southbridge · 2 stars
- Parsons Hill Rehabilitation & Health Care Center · Worcester · 2 stars
- Cape Heritage Rehabilitation & Health Care Center · Sandwich · 2 stars
- Cape Regency Rehabilitation & Health Care Center · Centerville · 1 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 19 Athena Healthcare Systems nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.