facebook tracking West Side House LTC Facility, Worcester MA: CMS Ratings
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West Side House LTC Facility

All states › Massachusetts › Worcester › West Side House LTC Facility

35 Fruit Street Worcester, MA 01609 · Worcester County

(978) 361-5032

All 16 nursing homes in Worcester, MA (16 take Medicaid)

Accepts Medicare Accepts Medicaid 91 certified beds For profit

CMS certification number 225500 · See this home on Medicare Care Compare

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is West Side House LTC Facility a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for West Side House LTC Facility as of October 2026.

CMS rates it 5 out of 5 stars overall, above the Massachusetts average of 3.1. Inspectors issued 13 citations in the last three years. CMS reports no fines or payment denials in that time.

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

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Staffing

Nursing staff spend about 4.50 hours per resident per day at West Side House LTC Facility, above the Massachusetts median of 3.72 (US median: 3.72). About 0.46 of those hours are from registered nurses. On weekends it falls to 3.87 hours, 14% below its all-week average. 44.3% of nursing staff left within a year (Massachusetts median 36.1%).

Nursing care per resident per day 4.50 hours
Above the Massachusetts median of 3.72 Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours 0.46 per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care 3.87 hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 44.3% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 50% a year Share of registered nurses who left over a year.
Administrators who left 1 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds91
Residents per day 53 About 59% of beds filled, on average
OwnershipFor profit - Corporation
Payment acceptedMedicare and Medicaid
Certified sinceJuly 1990
Part of a chainElder Services
Legal business nameWEST SIDE CORPORATION

Paying for care at West Side House LTC Facility: Medicare and Medicaid

West Side House LTC Facility is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Massachusetts's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

Health inspections

The most recent standard inspection was on March 30, 2026 and found 0 deficiencies. In total, inspectors issued 13 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 13 citations at West Side House LTC Facility across 3 inspection dates, 1 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 12 were "potential for more than minimal harm" (D–F) and 1 was minimal (A–C). The most common areas cited were pharmacy service (3) and resident assessment and care planning (3). The most serious was cited under the CMS rule to "procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards" (tag F0812, level F, December 30, 2024). 2 citations were under CMS's abuse, neglect and exploitation rules.

December 30, 2024 · 4 citations

FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0812 · Deficient, Provider has date of correction (Jan 24, 2025)

DEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Potential for more than minimal harm · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0604 · Deficient, Provider has date of correction (Jan 24, 2025)

DProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Jan 24, 2025)

BEnsure each resident receives an accurate assessment.

Potential for minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0641 · Deficient, Provider has date of correction (Jan 24, 2025)

November 6, 2024 · 1 citation · includes complaint inspection

DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.

Potential for more than minimal harm · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 · Complaint inspection · Deficient, Provider has date of correction (Dec 4, 2024)

September 7, 2023 · 8 citations

FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0812 · Deficient, Provider has date of correction (Oct 4, 2023)

EEnsure medication error rates are not 5 percent or greater.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0759 · Deficient, Provider has date of correction (Sep 29, 2023)

EDevelop and implement policies and procedures for flu and pneumonia vaccinations.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0883 · Deficient, Provider has date of correction (Sep 29, 2023)

DAssess the resident when there is a significant change in condition

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0637 · Deficient, Provider has date of correction (Sep 29, 2023)

DProvide activities to meet all resident's needs.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0679 · Deficient, Provider has date of correction (Sep 29, 2023)

DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0756 · Deficient, Provider has date of correction (Sep 29, 2023)

DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0761 · Deficient, Provider has date of correction (Sep 29, 2023)

DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0842 · Deficient, Provider has date of correction (Sep 29, 2023)

Questions to ask on a tour of West Side House LTC Facility

  1. CMS cited the home under its abuse and neglect rules on December 30, 2024. How are staff trained, and how are concerns reported?
  2. The home averages about 59% of its beds filled. Are any units closed?
  3. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  4. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

CMS reports no fines or payment denials for this home in the last three years.

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 5/5 5/5 4/5 5/5
August 2026 5/5 5/5 4/5 5/5
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Location

Hospitals near West Side House LTC Facility

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

Lutheran Rehabilitation and Skilled Care Center Worcester · 0.5 mi away ★★★★★ Inspection 5/5 · Staffing 4/5 150 beds · Medicaid
St Mary Health Care Center Worcester · 0.7 mi away ★★☆☆☆ Inspection 2/5 · Staffing 4/5 172 beds · Medicaid
St Francis Rehabilitation & Nursing Center Worcester · 1.5 mi away ★★★★☆ Inspection 4/5 · Staffing 3/5 137 beds · Medicaid
Worcester Rehabilitation & Health Care Center Worcester · 1.6 mi away ★★☆☆☆ Inspection 2/5 · Staffing 2/5 160 beds · Medicaid
Christopher House of Worcester Worcester · 1.7 mi away ★★★☆☆ Inspection 3/5 · Staffing 4/5 156 beds · Medicaid

More nursing homes near West Side House LTC Facility ›   All nursing homes in Worcester ›

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Other Elder Services nursing homes in Massachusetts

Affiliation comes from CMS's affiliated-entity data, October 2026. All 6 Elder Services nursing homes ›

Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

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https://www.nursinghomesineachstate.com/massachusetts/worcester/west-side-house-ltc-facility/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.