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Hillcrest Nursing and Rehabilitation Community

All states › Michigan › North Muskegon › Hillcrest Nursing and Rehabilitation Community

695 Mitzi Street North Muskegon, MI 49445 · Muskegon County

(231) 744-1641

Accepts Medicare Accepts Medicaid 39 certified beds For profit

CMS certification number 235522 · See this home on Medicare Care Compare

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is Hillcrest Nursing and Rehabilitation Community a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Hillcrest Nursing and Rehabilitation Community as of October 2026.

CMS rates it 5 out of 5 stars overall, above the Michigan average of 3.2. Inspectors issued 18 citations in the last three years. CMS imposed 1 penalty in that time. For short-term rehab patients CMS rates quality 5 out of 5; for long-term residents, 4 out of 5.

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

Staffing

Nursing staff spend about 3.57 hours per resident per day at Hillcrest Nursing and Rehabilitation Community, below the Michigan median of 3.86 (US median: 3.72). About 0.55 of those hours are from registered nurses. On weekends it falls to 3.17 hours, 11% below its all-week average. 45.8% of nursing staff left within a year (Michigan median 43.8%).

Nursing care per resident per day 3.57 hours
Below the Michigan median of 3.86 Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours 0.55 per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care 3.17 hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 45.8% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 42.9% a year Share of registered nurses who left over a year.
Administrators who left 0 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds39
Residents per day 36 About 93% of beds filled, on average
OwnershipFor profit - Corporation
Payment acceptedMedicare and Medicaid
Certified sinceAugust 1992
Part of a chainAtrium Centers
Legal business nameATRIUM HILLCREST, LLC

Paying for care at Hillcrest Nursing and Rehabilitation Community: Medicare and Medicaid

Hillcrest Nursing and Rehabilitation Community is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Michigan's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

Health inspections

The most recent standard inspection was on December 4, 2025 and found 4 deficiencies. In total, inspectors issued 18 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 18 citations at Hillcrest Nursing and Rehabilitation Community across 5 inspection dates, 3 of them from complaint investigations. 2 were at the actual-harm level (G–I), most recently on March 28, 2025. The most common areas cited were quality of life and care (6) and pharmacy service (3). The most serious was cited under the CMS rule to "ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents" (tag F0689, level G, March 28, 2025).

December 4, 2025 · 4 citations

EEnsure services provided by the nursing facility meet professional standards of quality.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0658 · Deficient, Provider has date of correction (Jan 21, 2026)

EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0812 · Deficient, Provider has date of correction (Jan 21, 2026)

EProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Jan 21, 2026)

DEnsure medication error rates are not 5 percent or greater.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0759 · Deficient, Provider has date of correction (Jan 21, 2026)

March 28, 2025 · 1 citation, includes actual harm · includes complaint inspection

GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Actual harm · Quality of Life and Care Deficiencies · Tag F0689 · Complaint inspection · Deficient, Provider has date of correction (Apr 24, 2025)

October 16, 2024 · 4 citations

DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0656 · Deficient, Provider has date of correction (Nov 15, 2024)

DEnsure services provided by the nursing facility meet professional standards of quality.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0658 · Deficient, Provider has date of correction (Nov 15, 2024)

DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0761 · Deficient, Provider has date of correction (Nov 15, 2024)

DProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Nov 15, 2024)

March 11, 2024 · 2 citations, includes actual harm · includes complaint inspection

GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Actual harm · Quality of Life and Care Deficiencies · Tag F0689 · Complaint inspection · Deficient, Provider has date of correction (Apr 3, 2024)

EProvide activities to meet all resident's needs.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0679 · Complaint inspection · Deficient, Provider has date of correction (May 8, 2024)

October 3, 2023 · 7 citations

FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0812 · Deficient, Provider has date of correction (Nov 9, 2023)

DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0578 · Deficient, Provider has date of correction (Nov 9, 2023)

DEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0676 · Deficient, Provider has date of correction (Nov 9, 2023)

DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0689 · Deficient, Provider has date of correction (Nov 9, 2023)

DProvide enough food/fluids to maintain a resident's health.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0692 · Deficient, Provider has date of correction (Nov 9, 2023)

DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0756 · Deficient, Provider has date of correction (Nov 9, 2023)

DArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Potential for more than minimal harm · Administration Deficiencies · Tag F0849 · Deficient, Provider has date of correction (Nov 9, 2023)

Questions to ask on a tour of Hillcrest Nursing and Rehabilitation Community

  1. Inspectors cited the home at the actual-harm level on March 28, 2025 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
  2. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  3. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

1 penalty in the last three years.

DateTypeAmount or length
Mar 11, 2024 Payment Denial 34 days of payments denied

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 5/5 4/5 3/5 5/5
August 2026 5/5 4/5 3/5 5/5
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Location

Hospitals near Hillcrest Nursing and Rehabilitation Community

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

  • 3.4 mi
    Trinity Health Muskegon Hospital Muskegon
    Emergency room ★★★☆☆ Medicare overall 3 of 5
    Median ER visit 3h 40m for patients treated and sent home
  • 15.2 mi
    Trinity Health Grand Haven Hospital Grand Haven
    Emergency room ★★★★☆ Medicare overall 4 of 5
    Median ER visit 1h 16m for patients treated and sent home
  • 20.2 mi
    Corewell Health Gerber Hospital Fremont
    Emergency room ★★★★★ Medicare overall 5 of 5
    Median ER visit 2h 25m for patients treated and sent home

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

Harbor Terrace Senior Living Muskegon · 2.6 mi away ★★★★☆ Inspection 4/5 · Staffing 4/5 58 beds · Medicaid
Lake Woods Nursing & Rehabilitation Center Muskegon · 3.8 mi away ★★★☆☆ Inspection 3/5 · Staffing 4/5 90 beds · Medicaid
Optalis Health & Rehabilitation of Muskegon Muskegon · 4.1 mi away ★☆☆☆☆ Inspection 1/5 · Staffing 3/5 107 beds · Medicaid
Roosevelt Park Nursing and Rehabilitation Community Muskegon · 4.9 mi away ★★☆☆☆ Inspection 1/5 · Staffing 4/5 39 beds · Medicaid
Christian Care Nursing Center Muskegon · 5.0 mi away ★★★☆☆ Inspection 2/5 · Staffing 4/5 49 beds · Medicaid

More nursing homes near Hillcrest Nursing and Rehabilitation Community ›   All nursing homes in North Muskegon ›

Compare Hillcrest Nursing and Rehabilitation Community with the 3 closest homes side by side ›

Other Atrium Centers nursing homes in Michigan

Affiliation comes from CMS's affiliated-entity data, October 2026. All 26 Atrium Centers nursing homes ›

Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

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https://www.nursinghomesineachstate.com/michigan/north-muskegon/hillcrest-nursing-and-rehabilitation-community/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.