All states › Michigan › North Muskegon › Hillcrest Nursing and Rehabilitation Community
695 Mitzi Street North Muskegon, MI 49445 · Muskegon County
CMS certification number 235522 · See this home on Medicare Care Compare
Is Hillcrest Nursing and Rehabilitation Community a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Hillcrest Nursing and Rehabilitation Community as of October 2026.
CMS rates it 5 out of 5 stars overall, above the Michigan average of 3.2.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.57 hours per resident per day at Hillcrest Nursing and Rehabilitation Community, below the Michigan median of 3.86 (US median: 3.72). About 0.55 of those hours are from registered nurses. On weekends it falls to 3.17 hours, 11% below its all-week average. 45.8% of nursing staff left within a year (Michigan median 43.8%).
About this nursing home
Paying for care at Hillcrest Nursing and Rehabilitation Community: Medicare and Medicaid
Hillcrest Nursing and Rehabilitation Community is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Michigan's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on December 4, 2025 and found 4 deficiencies. In total, inspectors issued 18 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 18 citations at Hillcrest Nursing and Rehabilitation Community across 5 inspection dates, 3 of them from complaint investigations. 2 were at the actual-harm level (G–I), most recently on March 28, 2025. The most common areas cited were quality of life and care (6) and pharmacy service (3). The most serious was cited under the CMS rule to "ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents" (tag F0689, level G, March 28, 2025).
December 4, 2025 · 4 citations
EEnsure services provided by the nursing facility meet professional standards of quality.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EProvide and implement an infection prevention and control program.
DEnsure medication error rates are not 5 percent or greater.
March 28, 2025 · 1 citation, includes actual harm · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
October 16, 2024 · 4 citations
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure services provided by the nursing facility meet professional standards of quality.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DProvide and implement an infection prevention and control program.
March 11, 2024 · 2 citations, includes actual harm · includes complaint inspection
GEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
EProvide activities to meet all resident's needs.
October 3, 2023 · 7 citations
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide enough food/fluids to maintain a resident's health.
DEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
DArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Questions to ask on a tour of Hillcrest Nursing and Rehabilitation Community
- Inspectors cited the home at the actual-harm level on March 28, 2025 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years.
| Date | Type | Amount or length |
|---|---|---|
| Mar 11, 2024 | Payment Denial | 34 days of payments denied |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 5/5 | 4/5 | 3/5 | 5/5 |
| August 2026 | 5/5 | 4/5 | 3/5 | 5/5 |
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Location
Hospitals near Hillcrest Nursing and Rehabilitation Community
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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3.4 mi
Trinity Health Muskegon Hospital MuskegonEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 40m for patients treated and sent home
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15.2 mi
Trinity Health Grand Haven Hospital Grand HavenEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 1h 16m for patients treated and sent home
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20.2 mi
Corewell Health Gerber Hospital FremontEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 2h 25m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
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Other Atrium Centers nursing homes in Michigan
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- Heritage Nursing and Rehabilitation Community · Zeeland · 4 stars
- Lincoln Haven Nursing & Rehabilitation Community · Lincoln · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 26 Atrium Centers nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.