All states › Michigan › Zeeland › Heritage Nursing and Rehabilitation Community
320 East Central Avenue Zeeland, MI 49464 · Ottawa County
All 2 nursing homes in Zeeland, MI (2 take Medicaid)
CMS certification number 235525 · See this home on Medicare Care Compare
Is Heritage Nursing and Rehabilitation Community a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Heritage Nursing and Rehabilitation Community as of October 2026.
CMS rates it 4 out of 5 stars overall, above the Michigan average of 3.2.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.12 hours per resident per day at Heritage Nursing and Rehabilitation Community, below the Michigan median of 3.86 (US median: 3.72). About 0.58 of those hours are from registered nurses. On weekends it falls to 2.87 hours, 8% below its all-week average. 41.2% of nursing staff left within a year (Michigan median 43.8%).
About this nursing home
Paying for care at Heritage Nursing and Rehabilitation Community: Medicare and Medicaid
Heritage Nursing and Rehabilitation Community is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Michigan's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on March 17, 2026 and found 3 deficiencies. In total, inspectors issued 16 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 16 citations at Heritage Nursing and Rehabilitation Community across 3 inspection dates, 2 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 16 were "potential for more than minimal harm" (D–F) and 0 were minimal (A–C). The most common areas cited were nutrition and dietary (3) and pharmacy service (3). The most serious was cited under the CMS rule to "procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards" (tag F0812, level F, March 17, 2026).
March 17, 2026 · 3 citations
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EProvide and implement an infection prevention and control program.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
February 21, 2025 · 7 citations · includes complaint inspection
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DInform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
April 4, 2024 · 6 citations · includes complaint inspection
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EReasonably accommodate the needs and preferences of each resident.
EProvide appropriate treatment and care according to orders, resident’s preferences and goals.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DObtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Questions to ask on a tour of Heritage Nursing and Rehabilitation Community
- What do families most often ask you about before moving in?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 4/5 | 4/5 | 3/5 | 4/5 |
| August 2026 | 4/5 | 4/5 | 4/5 | 4/5 |
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Location
Hospitals near Heritage Nursing and Rehabilitation Community
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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1.4 mi
Zeeland Community Hospital ZeelandEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 2h 23m for patients treated and sent home
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5.8 mi
Holland Community Hospital HollandEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 2h 40m for patients treated and sent home
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15.1 mi
University of Michigan Health - West WyomingEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 3h 8m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Heritage Nursing and Rehabilitation Community › All nursing homes in Zeeland ›
Compare Heritage Nursing and Rehabilitation Community with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- The Inn at Freedom Village · Holland · 5 stars · 4.7 mi
- The Oaks at Jamestown · Hudsonville · 5 stars · 8.0 mi
Other Atrium Centers nursing homes in Michigan
- Westgate Nursing & Rehabilitation Community · Ironwood · 5 stars
- Hillcrest Nursing and Rehabilitation Community · North Muskegon · 5 stars
- Fairview Nursing and Rehabilitation Community · Centreville · 5 stars
- Freeman Nursing & Rehabilitation Community · Kingsford · 5 stars
- Gladwin Nursing and Rehabilitation Community · Gladwin · 4 stars
- Lincoln Haven Nursing & Rehabilitation Community · Lincoln · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 26 Atrium Centers nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.