All states › Michigan › West Branch › The Villa at West Branch
445 South Valley Street West Branch, MI 48661 · Ogemaw County
CMS certification number 235414 · See this home on Medicare Care Compare
Is The Villa at West Branch a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for The Villa at West Branch as of October 2026.
CMS rates it 3 out of 5 stars overall, about the same as the Michigan average of 3.2.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.54 hours per resident per day at The Villa at West Branch, below the Michigan median of 3.86 (US median: 3.72). About 0.75 of those hours are from registered nurses. On weekends it falls to 2.98 hours, 16% below its all-week average. Ask how weekends are staffed. 47.1% of nursing staff left within a year (Michigan median 43.8%).
About this nursing home
Paying for care at The Villa at West Branch: Medicare and Medicaid
The Villa at West Branch is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Michigan's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on June 10, 2026 and found 11 deficiencies. In total, inspectors issued 38 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 38 citations at The Villa at West Branch across 4 inspection dates, 4 of them from complaint investigations. 2 were at the actual-harm level (G–I), most recently on May 9, 2024. The most common areas cited were quality of life and care (12) and pharmacy service (9). The most serious was cited under the CMS rule to "provide appropriate treatment and care according to orders, resident’s preferences and goals" (tag F0684, level G, May 9, 2024).
June 10, 2026 · 11 citations
FProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
FProvide and implement an infection prevention and control program.
EHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DAllow residents to self-administer drugs if determined clinically appropriate.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide enough food/fluids to maintain a resident's health.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
CPost nurse staffing information every day.
August 22, 2025 · 1 citation · includes complaint inspection
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
April 29, 2025 · 12 citations
FEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
FProvide and implement an infection prevention and control program.
EEnsure medication error rates are not 5 percent or greater.
EInform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide safe and appropriate respiratory care for a resident when needed.
DTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
DEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
May 9, 2024 · 14 citations, includes actual harm · includes complaint inspection
GProvide appropriate treatment and care according to orders, resident’s preferences and goals.
GProvide appropriate pressure ulcer care and prevent new ulcers from developing.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
EProvide and implement an infection prevention and control program.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide enough food/fluids to maintain a resident's health.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
DEnsure medication error rates are not 5 percent or greater.
DElectronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
DImplement a program that monitors antibiotic use.
Questions to ask on a tour of The Villa at West Branch
- Inspectors cited the home at the actual-harm level on May 9, 2024 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- Weekend staffing is 16% below the all-week average. Who is on duty on Saturday nights?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $56,193 in fines.
| Date | Type | Amount or length |
|---|---|---|
| May 9, 2024 | Fine | $56,193 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 3/5 | 2/5 | 3/5 | 5/5 |
| August 2026 | 3/5 | 2/5 | 3/5 | 5/5 |
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Location
Hospitals near The Villa at West Branch
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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0.8 mi
West Branch Regional Medical Center West BranchEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 3h 13m for patients treated and sent home
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23.8 mi
Saint Mary's Standish Community Hospital StandishEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 1h 40m for patients treated and sent home
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24.2 mi
Midmichigan Medical Center-Gladwin GladwinEmergency roomMedian ER visit 2h 13m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
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Other Villa Healthcare nursing homes in Michigan
- Ambassador, A Villa Center · Detroit · 5 stars
- St. Joseph's, A Villa Center · Hamtramck · 5 stars
- The Villa at Traverse Point · Traverse City · 4 stars
- The Villa at City Center · Warren · 4 stars
- Regency, A Villa Center · Taylor · 3 stars
- Villa at Willow Place · Ypslianti · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 21 Villa Healthcare nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.