facebook tracking The Waterview Shores, Two Harbors MN: CMS Ratings
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The Waterview Shores

All states › Minnesota › Two Harbors › The Waterview Shores

402 - 13th Avenue Two Harbors, MN 55616 · Lake County

(218) 834-8437

Accepts Medicare Accepts Medicaid 44 certified beds For profit

CMS certification number 245471 · See this home on Medicare Care Compare

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is The Waterview Shores a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for The Waterview Shores as of October 2026.

CMS rates it 1 out of 5 stars overall, below the Minnesota average of 3.2. Inspectors issued 22 citations in the last three years. CMS imposed 1 penalty, including $334,488 in fines, in that time. For short-term rehab patients CMS rates quality 1 out of 5; for long-term residents, 4 out of 5. Those results differ a lot, so ask about the unit your family member would be on.

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

Staffing

Nursing staff spend about 3.33 hours per resident per day at The Waterview Shores, below the Minnesota median of 4.18 (US median: 3.72). About 0.75 of those hours are from registered nurses. On weekends it falls to 3.06 hours, 8% below its all-week average. 56.4% of nursing staff left within a year (Minnesota median 39.7%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.

Nursing care per resident per day 3.33 hours
Below the Minnesota median of 4.18 Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours 0.75 per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care 3.06 hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 56.4% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 66.7% a year Share of registered nurses who left over a year.
Administrators who left 1 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds44
Residents per day 34 About 78% of beds filled, on average
OwnershipFor profit - Partnership
Payment acceptedMedicare and Medicaid
Certified sinceMay 1987
Part of a chainMonarch Healthcare Management
Legal business nameTHE WATERVIEW SHORES LLC

Paying for care at The Waterview Shores: Medicare and Medicaid

The Waterview Shores is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Minnesota's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

Health inspections

The most recent standard inspection was on July 23, 2026 and found 2 deficiencies, plus 2 from complaint inspections in the same period. In total, inspectors issued 22 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 22 citations at The Waterview Shores across 8 inspection dates, 7 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on May 4, 2026 (complaint inspection). The most common areas cited were quality of life and care (5) and resident rights (4). The most serious was cited under the CMS rule to "ensure that residents are free from significant medication errors" (tag F0760, level J, May 4, 2026). 1 citation was under CMS's abuse, neglect and exploitation rules.

July 23, 2026 · 2 citations

EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0812 · Deficient, Provider has date of correction (Aug 21, 2026)

DEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0693 · Deficient, Provider has date of correction (Aug 21, 2026)

May 4, 2026 · 2 citations, includes immediate jeopardy · includes complaint inspection

JEnsure that residents are free from significant medication errors.

Immediate jeopardy · Pharmacy Service Deficiencies · Tag F0760 · Complaint inspection · Deficient, Provider has date of correction (May 1, 2026)

DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0755 · Complaint inspection · Deficient, Provider has date of correction (May 1, 2026)

September 11, 2025 · 1 citation, includes actual harm · includes complaint inspection

GDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Actual harm · Resident Assessment and Care Planning Deficiencies · Tag F0656 · Complaint inspection · Past Non-Compliance (Aug 29, 2025)

August 22, 2025 · 1 citation · includes complaint inspection

EHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0550 · Complaint inspection · Deficient, Provider has date of correction (Sep 18, 2025)

June 5, 2025 · 6 citations

FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0812 · Deficient, Provider has date of correction (Jul 3, 2025)

FElectronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

Potential for more than minimal harm · Administration Deficiencies · Tag F0851 · Deficient, Provider has date of correction (Jul 3, 2025)

FProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Jul 3, 2025)

DEnsure each resident receives an accurate assessment.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0641 · Deficient, Provider has date of correction (Jul 3, 2025)

DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0689 · Deficient, Provider has date of correction (Jul 3, 2025)

DProvide safe and appropriate respiratory care for a resident when needed.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0695 · Deficient, Provider has date of correction (Jul 3, 2025)

November 6, 2024 · 2 citations · includes complaint inspection

DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0550 · Complaint inspection · Deficient, Provider has date of correction (Dec 2, 2024)

DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0656 · Complaint inspection · Deficient, Provider has date of correction (Dec 2, 2024)

April 25, 2024 · 7 citations

EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0689 · Deficient, Provider has date of correction (May 21, 2024)

DAllow residents to self-administer drugs if determined clinically appropriate.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0554 · Deficient, Provider has date of correction (May 21, 2024)

DKeep residents' personal and medical records private and confidential.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0583 · Deficient, Provider has date of correction (May 21, 2024)

DProvide appropriate treatment and care according to orders, resident’s preferences and goals.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0684 · Deficient, Provider has date of correction (May 21, 2024)

DEnsure medication error rates are not 5 percent or greater.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0759 · Deficient, Provider has date of correction (May 21, 2024)

DProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (May 21, 2024)

DMake sure that a working call system is available in each resident's bathroom and bathing area.

Potential for more than minimal harm · Environmental Deficiencies · Tag F0919 · Deficient, Provider has date of correction (May 21, 2024)

January 25, 2024 · 1 citation · includes complaint inspection

DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Potential for more than minimal harm · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 · Complaint inspection · Deficient, Provider has date of correction (Feb 2, 2024)

Questions to ask on a tour of The Waterview Shores

  1. Inspectors cited the home at the immediate-jeopardy level on May 4, 2026 under the rule on pharmacy service. What changed afterwards, and can I see the plan of correction?
  2. CMS cited the home under its abuse and neglect rules on January 25, 2024. How are staff trained, and how are concerns reported?
  3. Nursing staff turnover was 56.4% a year. How many of the staff come from agencies?
  4. CMS rates short-stay quality 1 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
  5. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  6. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

1 penalty in the last three years, including $334,488 in fines.

DateTypeAmount or length
May 4, 2026 Fine $334,488

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 1/5 1/5 3/5 2/5
August 2026 1/5 1/5 3/5 4/5
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Location

Hospitals near The Waterview Shores

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

Ecumen Lakeshore Duluth · 22.8 mi away ★★★★★ Inspection 5/5 · Staffing 5/5 60 beds · Medicaid
Aftenro Home Duluth · 25.0 mi away ★☆☆☆☆ Inspection 1/5 · Staffing 5/5 54 beds · Medicaid
Benedictine Health Center Duluth · 25.4 mi away ★☆☆☆☆ Inspection 1/5 · Staffing 4/5 96 beds · Medicaid
Hilltop Healthcare Rehabilitation and Skilled Nursing Duluth · 26.2 mi away ★★☆☆☆ Inspection 2/5 · Staffing 4/5 140 beds · Medicaid
Minnesota Veterans Home Silver Bay Silver Bay · 26.5 mi away ★★★★★ Inspection 4/5 · Staffing 5/5 54 beds · Medicaid

More nursing homes near The Waterview Shores ›   All nursing homes in Two Harbors ›

Compare The Waterview Shores with the 3 closest homes side by side ›

Other Monarch Healthcare Management nursing homes in Minnesota

Affiliation comes from CMS's affiliated-entity data, October 2026. All 45 Monarch Healthcare Management nursing homes ›

Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

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https://www.nursinghomesineachstate.com/minnesota/two-harbors/the-waterview-shores/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.