All states › Missouri › Independence › Sunterra Springs Independence
19200 E 37th Terrace S Independence, MO 64057 · Jackson County
All 9 nursing homes in Independence, MO (8 take Medicaid)
CMS certification number 265864 · See this home on Medicare Care Compare
Is Sunterra Springs Independence a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Sunterra Springs Independence as of October 2026.
CMS rates it 5 out of 5 stars overall, above the Missouri average of 2.6.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.05 hours per resident per day at Sunterra Springs Independence, above the Missouri median of 3.37 (US median: 3.72). About 1.03 of those hours are from registered nurses. On weekends it falls to 3.41 hours, 16% below its all-week average. Ask how weekends are staffed. 67.4% of nursing staff left within a year (Missouri median 56.8%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at Sunterra Springs Independence: Medicare and Medicaid
Sunterra Springs Independence is certified for Medicare but not Medicaid. It can provide short-term skilled nursing and rehab covered by Medicare Part A, but if long-term care is needed and Medicaid becomes the payer, a move to a Medicaid-certified home would be needed. 8 other homes in Independence accept Medicaid. Nursing homes that accept Medicaid in Missouri.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on February 10, 2025 and found 3 deficiencies. In total, inspectors issued 22 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 22 citations at Sunterra Springs Independence across 5 inspection dates, 2 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 22 were "potential for more than minimal harm" (D–F) and 0 were minimal (A–C). The most common areas cited were quality of life and care (7) and freedom from abuse, neglect, and exploitation (4). The most serious was cited under the CMS rule to "honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive" (tag F0578, level E, June 8, 2023). 4 citations were under CMS's abuse, neglect and exploitation rules.
February 10, 2025 · 3 citations
DProvide care or services that was trauma informed and/or culturally competent.
DProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
DProvide and implement an infection prevention and control program.
December 10, 2024 · 1 citation · includes complaint inspection
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
December 26, 2023 · 1 citation · includes complaint inspection
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
June 8, 2023 · 10 citations
EHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
EDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
ECreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
EProvide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
EInform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
EProvide a neutral and fair arbitration process and agree to arbitrator and venue.
DEnsure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
September 29, 2021 · 7 citations
ETimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
EObserve each nurse aide's job performance and give regular training.
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DProtect each resident from the wrongful use of the resident's belongings or money.
DRespond appropriately to all alleged violations.
DProvide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Questions to ask on a tour of Sunterra Springs Independence
- CMS cited the home under its abuse and neglect rules on June 8, 2023. How are staff trained, and how are concerns reported?
- Weekend staffing is 16% below the all-week average. Who is on duty on Saturday nights?
- Nursing staff turnover was 67.4% a year. How many of the staff come from agencies?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 5/5 | 4/5 | 3/5 | 5/5 |
| August 2026 | 5/5 | 4/5 | 3/5 | 5/5 |
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Location
Hospitals near Sunterra Springs Independence
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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0.5 mi
Centerpoint Medical Center of Independence, LLC IndependenceEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 50m for patients treated and sent home
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5.3 mi
St Mary's Medical Center Blue SpringsEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 31m for patients treated and sent home
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5.6 mi
Truman Medical Center Lakewood Kansas CityEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 2h 30m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Sunterra Springs Independence › All nursing homes in Independence ›
Compare Sunterra Springs Independence with the 3 closest homes side by side ›
Other Sunterra Springs nursing homes in Missouri
- Sunterra Springs Springfield · Springfield · 4 stars
- Sunterra Springs Dardenne Prairie · Dardenne Prairie · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 4 Sunterra Springs nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.