All states › Missouri › Springfield › Sunterra Springs Springfield
4935 S National Ave Springfield, MO 65810 · Greene County
All 17 nursing homes in Springfield, MO (14 take Medicaid)
CMS certification number 265871 · See this home on Medicare Care Compare
Is Sunterra Springs Springfield a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Sunterra Springs Springfield as of October 2026.
CMS rates it 4 out of 5 stars overall, above the Missouri average of 2.6.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.96 hours per resident per day at Sunterra Springs Springfield, above the Missouri median of 3.37 (US median: 3.72). About 1.22 of those hours are from registered nurses. On weekends it falls to 3.38 hours, 15% below its all-week average. 63.5% of nursing staff left within a year (Missouri median 56.8%).
About this nursing home
Paying for care at Sunterra Springs Springfield: Medicare and Medicaid
Sunterra Springs Springfield is certified for Medicare but not Medicaid. It can provide short-term skilled nursing and rehab covered by Medicare Part A, but if long-term care is needed and Medicaid becomes the payer, a move to a Medicaid-certified home would be needed. 14 other homes in Springfield accept Medicaid. Nursing homes that accept Medicaid in Missouri.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on June 2, 2025 and found 10 deficiencies, plus 1 from complaint inspections in the same period. In total, inspectors issued 25 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 25 citations at Sunterra Springs Springfield across 5 inspection dates, 4 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 25 were "potential for more than minimal harm" (D–F) and 0 were minimal (A–C). The most common areas cited were quality of life and care (8) and nutrition and dietary (4). The most serious was cited under the CMS rule to "procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards" (tag F0812, level F, June 2, 2025). 2 citations were under CMS's abuse, neglect and exploitation rules.
June 2, 2025 · 11 citations · includes complaint inspection
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
EProvide and implement an infection prevention and control program.
EMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DProvide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide safe, appropriate pain management for a resident who requires such services.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DEnsure medication error rates are not 5 percent or greater.
March 4, 2025 · 1 citation · includes complaint inspection
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
August 5, 2024 · 2 citations · includes complaint inspection
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
November 9, 2023 · 8 citations
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EProvide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
DAllow residents to self-administer drugs if determined clinically appropriate.
DEnsure each resident receives an accurate assessment.
DEnsure medication error rates are not 5 percent or greater.
DEnsure that residents are free from significant medication errors.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DProvide and implement an infection prevention and control program.
July 29, 2021 · 3 citations
EEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
EProvide and implement an infection prevention and control program.
DEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Questions to ask on a tour of Sunterra Springs Springfield
- CMS cited the home under its abuse and neglect rules on June 2, 2025. How are staff trained, and how are concerns reported?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years.
| Date | Type | Amount or length |
|---|---|---|
| Jun 2, 2025 | Payment Denial | 4 days of payments denied |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 4/5 | 3/5 | 3/5 | 5/5 |
| August 2026 | 4/5 | 3/5 | 4/5 | 5/5 |
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Location
Hospitals near Sunterra Springs Springfield
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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1.4 mi
Cox Medical Center SpringfieldEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 39m for patients treated and sent home
-
3.6 mi
Mercy Hospital Springfield SpringfieldEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 4h 59m for patients treated and sent home
- 5.7 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Sunterra Springs Springfield › All nursing homes in Springfield ›
Compare Sunterra Springs Springfield with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Cox Medical Centers Meyer Orthopedic and Surgical · Springfield · 5 stars · 1.9 mi
- Springfield Rehabilitation & Health Care Center · Springfield · 5 stars · 3.2 mi
- Nixa Nursing & Rehab · Nixa · 5 stars · 4.5 mi
- The Manor at Elfindale · Springfield · 5 stars · 4.6 mi
Other Sunterra Springs nursing homes in Missouri
- Sunterra Springs Independence · Independence · 5 stars
- Sunterra Springs Dardenne Prairie · Dardenne Prairie · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 4 Sunterra Springs nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.