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NHC Healthcare, West Plains

All states › Missouri › West Plains › NHC Healthcare, West Plains

211 Davis Drive West Plains, MO 65775 · Howell County

(417) 256-0798

All 3 nursing homes in West Plains, MO (3 take Medicaid)

Accepts Medicare Accepts Medicaid 114 certified beds For profit

CMS certification number 265155 · See this home on Medicare Care Compare

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is NHC Healthcare, West Plains a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for NHC Healthcare, West Plains as of October 2026.

CMS rates it 5 out of 5 stars overall, above the Missouri average of 2.6. Inspectors issued 9 citations in the last three years. CMS reports no fines or payment denials in that time. For short-term rehab patients CMS rates quality 5 out of 5; for long-term residents, 4 out of 5.

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

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Compare with the 3 closest homes

Staffing

Nursing staff spend about 3.55 hours per resident per day at NHC Healthcare, West Plains, above the Missouri median of 3.37 (US median: 3.72). About 0.61 of those hours are from registered nurses. On weekends it falls to 3.31 hours, 7% below its all-week average. 50% of nursing staff left within a year (Missouri median 56.8%).

Nursing care per resident per day 3.55 hours
Above the Missouri median of 3.37 Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours 0.61 per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care 3.31 hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 50% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 41.7% a year Share of registered nurses who left over a year.
Administrators who left 1 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds114
Residents per day 71 About 63% of beds filled, on average
OwnershipFor profit - Corporation
Payment acceptedMedicare and Medicaid
Certified sinceJanuary 1982
Part of a chainNational Healthcare Corporation
Legal business nameNHC HEALTHCARE-WEST PLAINS LLC

Paying for care at NHC Healthcare, West Plains: Medicare and Medicaid

NHC Healthcare, West Plains is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Missouri's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

Health inspections

The most recent standard inspection was on June 11, 2026 and found 4 deficiencies. In total, inspectors issued 9 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 9 citations at NHC Healthcare, West Plains across 2 inspection dates. None were at the actual-harm or immediate-jeopardy levels; 9 were "potential for more than minimal harm" (D–F) and 0 were minimal (A–C). The most common areas cited were quality of life and care (4) and infection control (2). The most serious was cited under the CMS rule to "ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents" (tag F0689, level E, February 7, 2025).

June 11, 2026 · 4 citations

DGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0582 · Deficient, Provider has date of correction (Jun 23, 2026)

DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0584 · Deficient, Provider has date of correction (Jul 7, 2026)

DProvide care or services that was trauma informed and/or culturally competent.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0699 · Deficient, Provider has date of correction (Jun 24, 2026)

DProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Jun 25, 2026)

February 7, 2025 · 5 citations

EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0689 · Deficient, Provider has date of correction (Mar 21, 2025)

EProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Mar 21, 2025)

DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0690 · Deficient, Provider has date of correction (Mar 21, 2025)

DProvide safe, appropriate dialysis care/services for a resident who requires such services.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0698 · Deficient, Provider has date of correction (Mar 21, 2025)

DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0761 · Deficient, Provider has date of correction (Mar 21, 2025)

Questions to ask on a tour of NHC Healthcare, West Plains

  1. What do families most often ask you about before moving in?
  2. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  3. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

CMS reports no fines or payment denials for this home in the last three years.

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 5/5 5/5 4/5 5/5
August 2026 5/5 5/5 4/5 4/5
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Location

Hospitals near NHC Healthcare, West Plains

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

West Vue Nursing and Rehabilitation Center West Plains · 0.0 mi away ★☆☆☆☆ Inspection 3/5 · Staffing 1/5 130 beds · Medicaid
Brooke Haven Healthcare West Plains · 0.9 mi away ★★★★☆ Inspection 4/5 · Staffing 2/5 120 beds · Medicaid
Willow Care Nursing Home Willow Springs · 18.7 mi away ★★★☆☆ Inspection 4/5 · Staffing 3/5 105 beds · Medicaid
Mountain View Healthcare Mountain View · 21.6 mi away ★★★★★ Inspection 5/5 · Staffing 3/5 105 beds · Medicaid
Shady Oaks Healthcare Center Thayer · 23.3 mi away ★★★★☆ Inspection 5/5 · Staffing 1/5 120 beds · Medicaid

More nursing homes near NHC Healthcare, West Plains ›   All nursing homes in West Plains ›

Compare NHC Healthcare, West Plains with the 3 closest homes side by side ›

Other National Healthcare Corporation nursing homes in Missouri

Affiliation comes from CMS's affiliated-entity data, October 2026. All 72 National Healthcare Corporation nursing homes ›

Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

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https://www.nursinghomesineachstate.com/missouri/west-plains/nhc-healthcare-west-plains/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.