All states › New Hampshire › Concord › Havenwood-Heritage Heights
33 Christian Avenue Concord, NH 03301 · Merrimack County
All 4 nursing homes in Concord, NH (4 take Medicaid)
CMS certification number 305016 · See this home on Medicare Care Compare
Is Havenwood-Heritage Heights a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Havenwood-Heritage Heights as of October 2026.
CMS rates it 2 out of 5 stars overall, below the New Hampshire average of 3.0.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.71 hours per resident per day at Havenwood-Heritage Heights, above the New Hampshire median of 3.66 (US median: 3.72). About 0.83 of those hours are from registered nurses. Weekend staffing is close to its all-week average.
About this nursing home
Paying for care at Havenwood-Heritage Heights: Medicare and Medicaid
Havenwood-Heritage Heights is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet New Hampshire's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on April 22, 2026 and found 2 deficiencies. In total, inspectors issued 7 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 7 citations at Havenwood-Heritage Heights across 3 inspection dates. None were at the actual-harm or immediate-jeopardy levels; 6 were "potential for more than minimal harm" (D–F) and 1 was minimal (A–C). The most common areas cited were infection control (3) and pharmacy service (2). The most serious was cited under the CMS rule to "electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data" (tag F0851, level F, April 22, 2026).
April 22, 2026 · 2 citations
FElectronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
FProvide and implement an infection prevention and control program.
March 13, 2025 · 2 citations
EDevelop and implement policies and procedures for flu and pneumonia vaccinations.
DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
February 22, 2024 · 3 citations
EProvide and implement an infection prevention and control program.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
BAssess the resident when there is a significant change in condition
Questions to ask on a tour of Havenwood-Heritage Heights
- What do families most often ask you about before moving in?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 2/5 | 4/5 | 4/5 |
| August 2026 | 2/5 | 2/5 | 4/5 | 4/5 |
Add this rating badge to your websiteFree. Shows Havenwood-Heritage Heights's Medicare star rating and updates itself.
Size and colour
Preview
Paste it where the badge should appear: in WordPress, a Custom HTML block or a footer widget; on other sites, any spot that accepts HTML. The badge updates itself when CMS publishes new ratings.
Location
Hospitals near Havenwood-Heritage Heights
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 2.1 mi
- 2.8 mi
-
2.9 mi
Concord Hospital ConcordEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 4h 3m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Havenwood-Heritage Heights › All nursing homes in Concord ›
Compare Havenwood-Heritage Heights with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Presidential Oaks · Concord · 3 stars · 2.5 mi
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.