All states › New Hampshire › Concord › Pleasant View Center
239 Pleasant Street Concord, NH 03301 · Merrimack County
All 4 nursing homes in Concord, NH (4 take Medicaid)
CMS certification number 305045 · See this home on Medicare Care Compare
Is Pleasant View Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Pleasant View Center as of October 2026.
CMS rates it 1 out of 5 stars overall, below the New Hampshire average of 3.0.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.66 hours per resident per day at Pleasant View Center, about the same as the New Hampshire median of 3.66 (US median: 3.72). About 0.75 of those hours are from registered nurses. On weekends it falls to 3.26 hours, 11% below its all-week average. 64.7% of nursing staff left within a year (New Hampshire median 43%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at Pleasant View Center: Medicare and Medicaid
Pleasant View Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet New Hampshire's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on June 4, 2026 and found 10 deficiencies. In total, inspectors issued 47 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 47 citations at Pleasant View Center across 8 inspection dates, 17 of them from complaint investigations. 1 was at the actual-harm level (G–I), most recently on February 26, 2025. The most common areas cited were resident assessment and care planning (13) and resident rights (7). The most serious was cited under the CMS rule to "ensure that residents are free from significant medication errors" (tag F0760, level G, February 26, 2025). 6 citations were under CMS's abuse, neglect and exploitation rules.
June 4, 2026 · 10 citations
DAllow residents to self-administer drugs if determined clinically appropriate.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DProvide or obtain dental services for each resident.
DProvide and implement an infection prevention and control program.
BEnsure each resident receives an accurate assessment.
BSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
January 12, 2026 · 9 citations
EAllow resident to participate in the development and implementation of his or her person-centered plan of care.
DEnsure that residents are fully informed and understand their health status, care and treatments.
DHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
DProvide doctor's orders for the resident's immediate care at the time the resident was admitted.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide and implement an infection prevention and control program.
DHave policies on smoking.
July 3, 2025 · 12 citations · includes complaint inspection
EImplement a program that monitors antibiotic use.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
DProvide doctor's orders for the resident's immediate care at the time the resident was admitted.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide care or services that was trauma informed and/or culturally competent.
DProvide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
DDevelop and implement policies and procedures for flu and pneumonia vaccinations.
DEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
BProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
BAssess the resident when there is a significant change in condition
February 26, 2025 · 6 citations, includes actual harm · includes complaint inspection
GEnsure that residents are free from significant medication errors.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DEnsure services provided by the nursing facility meet professional standards of quality.
DEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
DProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
DSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
November 5, 2024 · 2 citations · includes complaint inspection
DEnsure services provided by the nursing facility meet professional standards of quality.
BTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
September 24, 2024 · 2 citations · includes complaint inspection
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
July 25, 2024 · 4 citations · includes complaint inspection
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DEnsure services provided by the nursing facility meet professional standards of quality.
BDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
March 28, 2024 · 2 citations · includes complaint inspection
ETimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Questions to ask on a tour of Pleasant View Center
- Inspectors cited the home at the actual-harm level on February 26, 2025 under the rule on pharmacy service. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on June 4, 2026. How are staff trained, and how are concerns reported?
- Nursing staff turnover was 64.7% a year. How many of the staff come from agencies?
- CMS rates short-stay quality 1 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
2 penalties in the last three years, including $12,982 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Feb 26, 2025 | Fine | $8,788 |
| Dec 11, 2023 | Fine | $4,194 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 3/5 | 2/5 |
| August 2026 | — | — | — | — |
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Location
Hospitals near Pleasant View Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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0.2 mi
Concord Hospital ConcordEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 4h 3m for patients treated and sent home
- 0.4 mi
- 0.9 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Pleasant View Center › All nursing homes in Concord ›
Compare Pleasant View Center with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Presidential Oaks · Concord · 3 stars · 0.4 mi
- Harris Hill Center, Genesis HealthCare · Concord · 2 stars · 1.5 mi
- Havenwood-Heritage Heights · Concord · 2 stars · 2.9 mi
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.