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Villa Crest Nursing and Retirement Center

All states › New Hampshire › Manchester › Villa Crest Nursing and Retirement Center

1276 Hanover Street Manchester, NH 03104 · Hillsborough County

(603) 622-3262

All 9 nursing homes in Manchester, NH (9 take Medicaid)

Accepts Medicare Accepts Medicaid 126 certified beds For profit

CMS certification number 305079 · See this home on Medicare Care Compare

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is Villa Crest Nursing and Retirement Center a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Villa Crest Nursing and Retirement Center as of October 2026.

CMS rates it 3 out of 5 stars overall, about the same as the New Hampshire average of 3.0. Inspectors issued 7 citations in the last three years. CMS reports no fines or payment denials in that time. For short-term rehab patients CMS rates quality 4 out of 5; for long-term residents, 5 out of 5.

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

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Compare with the 3 closest homes

Staffing

Nursing staff spend about 3.40 hours per resident per day at Villa Crest Nursing and Retirement Center, below the New Hampshire median of 3.66 (US median: 3.72). About 0.52 of those hours are from registered nurses. On weekends it falls to 3.01 hours, 11% below its all-week average. 42.1% of nursing staff left within a year (New Hampshire median 43%).

Nursing care per resident per day 3.40 hours
Below the New Hampshire median of 3.66 Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours 0.52 per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care 3.01 hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 42.1% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 21.4% a year Share of registered nurses who left over a year.
Administrators who left 0 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds126
Residents per day 121 About 96% of beds filled, on average
OwnershipFor profit - Limited Liability company
Payment acceptedMedicare and Medicaid
Certified sinceOctober 1996
Legal business nameBH VILLA CREST LLC

Paying for care at Villa Crest Nursing and Retirement Center: Medicare and Medicaid

Villa Crest Nursing and Retirement Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet New Hampshire's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

Health inspections

The most recent standard inspection was on August 6, 2026 and found 2 deficiencies. In total, inspectors issued 7 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 7 citations at Villa Crest Nursing and Retirement Center across 3 inspection dates. None were at the actual-harm or immediate-jeopardy levels; 7 were "potential for more than minimal harm" (D–F) and 0 were minimal (A–C). The most common areas cited were infection control (2) and pharmacy service (2). The most serious was cited under the CMS rule to "provide and implement an infection prevention and control program" (tag F0880, level F, August 6, 2026). 1 citation was under CMS's abuse, neglect and exploitation rules.

August 6, 2026 · 2 citations

FProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Aug 17, 2026)

DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0761 · Deficient, Provider has date of correction (Aug 19, 2026)

July 31, 2025 · 2 citations

EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0812 · Deficient, Provider has date of correction (Sep 2, 2025)

DPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

Potential for more than minimal harm · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0605 · Deficient, Provider has date of correction (Aug 30, 2025)

June 20, 2024 · 3 citations

EProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Jun 25, 2024)

DEnsure services provided by the nursing facility meet professional standards of quality.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0658 · Deficient, Provider has date of correction (Jul 26, 2024)

DImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0758 · Deficient, Provider has date of correction (Jul 12, 2024)

Questions to ask on a tour of Villa Crest Nursing and Retirement Center

  1. CMS cited the home under its abuse and neglect rules on July 31, 2025. How are staff trained, and how are concerns reported?
  2. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  3. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

CMS reports no fines or payment denials for this home in the last three years.

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 3/5 3/5 3/5 4/5
August 2026 4/5 4/5 3/5 4/5
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Location

Hospitals near Villa Crest Nursing and Retirement Center

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

  • 1.5 mi
    Elliot Hospital Manchester
    Emergency room ★★☆☆☆ Medicare overall 2 of 5
    Median ER visit 4h 51m for patients treated and sent home
  • 3.3 mi
    Catholic Medical Center Manchester
    Emergency room ★★★★☆ Medicare overall 4 of 5
    Median ER visit 3h 41m for patients treated and sent home
  • 9.0 mi
    Parkland Medical Center Derry
    Emergency room ★★★★☆ Medicare overall 4 of 5
    Median ER visit 2h 0m for patients treated and sent home

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

Holy Cross Health Center Manchester · 1.2 mi away ★★★★★ Inspection 4/5 · Staffing 5/5 40 beds · Medicaid
St Joseph Residence Manchester · 1.3 mi away ★★★★☆ Inspection 3/5 · Staffing 5/5 22 beds · Medicaid
Hanover Hill Health Care Center Manchester · 1.3 mi away ★★★★☆ Inspection 4/5 · Staffing 2/5 124 beds · Medicaid
Saint Teresa Rehabilitation & Nursing Center Manchester · 1.5 mi away ★★☆☆☆ Inspection 2/5 · Staffing 4/5 51 beds · Medicaid
Mount Carmel Rehabilitation and Nursing Center Manchester · 2.3 mi away ★★★☆☆ Inspection 3/5 · Staffing 4/5 122 beds · Medicaid

More nursing homes near Villa Crest Nursing and Retirement Center ›   All nursing homes in Manchester ›

Compare Villa Crest Nursing and Retirement Center with the 3 closest homes side by side ›

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Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

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https://www.nursinghomesineachstate.com/new-hampshire/manchester/villa-crest-nursing-and-retirement-center/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.