All states › New Hampshire › Milford › Crestwood Center
40 Crosby Street Milford, NH 03055 · Hillsborough County
All 2 nursing homes in Milford, NH (2 take Medicaid)
CMS certification number 305061 · See this home on Medicare Care Compare
Is Crestwood Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Crestwood Center as of October 2026.
CMS rates it 4 out of 5 stars overall, above the New Hampshire average of 3.0.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.40 hours per resident per day at Crestwood Center, below the New Hampshire median of 3.66 (US median: 3.72). About 0.85 of those hours are from registered nurses. On weekends it falls to 2.95 hours, 13% below its all-week average. 35.2% of nursing staff left within a year (New Hampshire median 43%).
About this nursing home
Paying for care at Crestwood Center: Medicare and Medicaid
Crestwood Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet New Hampshire's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on December 18, 2025 and found 3 deficiencies. In total, inspectors issued 13 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 13 citations at Crestwood Center across 3 inspection dates, 4 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on June 26, 2024 (complaint inspection). The most common areas cited were resident rights (3) and administration (2). The most serious was cited under the CMS rule to "provide and implement an infection prevention and control program" (tag F0880, level J, June 26, 2024). 1 citation was under CMS's abuse, neglect and exploitation rules.
December 18, 2025 · 3 citations
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide and implement an infection prevention and control program.
CConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
June 26, 2024 · 1 citation, includes immediate jeopardy · includes complaint inspection
JProvide and implement an infection prevention and control program.
January 30, 2024 · 9 citations · includes complaint inspection
EProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
EEmploy sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
DHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
CHave the Quality Assessment and Assurance group have the required members and meet at least quarterly
BGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
BProvide activities to meet all resident's needs.
Questions to ask on a tour of Crestwood Center
- Inspectors cited the home at the immediate-jeopardy level on June 26, 2024 under the rule on infection control. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on January 30, 2024. How are staff trained, and how are concerns reported?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $15,646 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jun 26, 2024 | Fine | $15,646 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 4/5 | 3/5 | 4/5 | 5/5 |
| August 2026 | 4/5 | 3/5 | 3/5 | 5/5 |
Add this rating badge to your websiteFree. Shows Crestwood Center's Medicare star rating and updates itself.
Size and colour
Preview
Paste it where the badge should appear: in WordPress, a Custom HTML block or a footer widget; on other sites, any spot that accepts HTML. The badge updates itself when CMS publishes new ratings.
Location
Hospitals near Crestwood Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
-
11.1 mi
St Joseph Hospital NashuaEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 3h 22m for patients treated and sent home
-
11.6 mi
Southern Nh Medical Center NashuaEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 38m for patients treated and sent home
- 14.3 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Crestwood Center › All nursing homes in Milford ›
Compare Crestwood Center with the 3 closest homes side by side ›
Other Genesis Healthcare nursing homes in New Hampshire
- Applewood Center · Winchester · 5 stars
- Exeter Center · Exeter · 3 stars
- Keene Center, Genesis Healthcare · Keene · 3 stars
- Country Village Center, Genesis Healthcare · Lancaster · 3 stars
- Hackett Hill Healthcare Center · Manchester · 2 stars
- Harris Hill Center, Genesis HealthCare · Concord · 2 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 183 Genesis Healthcare nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.