All states › New Mexico › Rio Rancho › Rio Rancho Center
4210 Sabana Grande SE Rio Rancho, NM 87124 · Sandoval County
All 3 nursing homes in Rio Rancho, NM (3 take Medicaid)
CMS certification number 325033 · See this home on Medicare Care Compare
Is Rio Rancho Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Rio Rancho Center as of October 2026.
CMS rates it 1 out of 5 stars overall, below the New Mexico average of 2.9.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.11 hours per resident per day at Rio Rancho Center, below the New Mexico median of 3.44 (US median: 3.72). About 0.33 of those hours are from registered nurses. On weekends it falls to 2.84 hours, 9% below its all-week average. 53.1% of nursing staff left within a year (New Mexico median 54.5%). 2 administrators left in the past year.
About this nursing home
Paying for care at Rio Rancho Center: Medicare and Medicaid
Rio Rancho Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet New Mexico's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on June 4, 2026 and found 13 deficiencies, plus 12 from complaint inspections in the same period. In total, inspectors issued 73 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 73 citations at Rio Rancho Center across 10 inspection dates, 19 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 72 were "potential for more than minimal harm" (D–F) and 1 was minimal (A–C). The most common areas cited were resident assessment and care planning (15) and quality of life and care (14). The most serious was cited under the CMS rule to "ensure residents have reasonable access to and privacy in their use of communication methods" (tag F0576, level F, June 4, 2026). 2 citations were under CMS's abuse, neglect and exploitation rules.
July 27, 2026 · 2 citations · includes complaint inspection
EProvide appropriate treatment and care according to orders, resident’s preferences and goals.
EProvide and implement an infection prevention and control program.
June 4, 2026 · 13 citations
FEnsure residents have reasonable access to and privacy in their use of communication methods.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
FProvide and implement an infection prevention and control program.
EEnsure each resident receives an accurate assessment.
ECreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
EEnsure services provided by the nursing facility meet professional standards of quality.
EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
EProvide safe and appropriate respiratory care for a resident when needed.
EEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
DPASARR screening for Mental disorders or Intellectual Disabilities
DObserve each nurse aide's job performance and give regular training.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
April 27, 2026 · 4 citations · includes complaint inspection
EEnsure that residents are fully informed and understand their health status, care and treatments.
EKeep residents' personal and medical records private and confidential.
EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
March 10, 2026 · 5 citations · includes complaint inspection
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EReasonably accommodate the needs and preferences of each resident.
EProtect each resident from the wrongful use of the resident's belongings or money.
EEnsure services provided by the nursing facility meet professional standards of quality.
EEnsure that residents are free from significant medication errors.
November 18, 2025 · 1 citation · includes complaint inspection
EProvide and implement an infection prevention and control program.
June 6, 2025 · 1 citation · includes complaint inspection
DCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
February 25, 2025 · 17 citations
EHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
EDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
EEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
EEnsure medication error rates are not 5 percent or greater.
EEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
DKeep residents' personal and medical records private and confidential.
DRespond appropriately to all alleged violations.
DPrepare residents for a safe transfer or discharge from the nursing home.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide safe and appropriate respiratory care for a resident when needed.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
DEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
November 15, 2024 · 3 citations · includes complaint inspection
EEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
DEnsure each resident receives an accurate assessment.
DEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
August 16, 2024 · 2 citations · includes complaint inspection
FHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
DEnsure services provided by the nursing facility meet professional standards of quality.
February 19, 2024 · 25 citations · includes complaint inspection
FProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
EHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
EHonor the resident's right to organize and participate in resident/family groups in the facility.
EGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
EDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
EEnsure services provided by the nursing facility meet professional standards of quality.
EEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
EProvide safe and appropriate respiratory care for a resident when needed.
EProvide safe, appropriate dialysis care/services for a resident who requires such services.
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
EEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
EEnsure that residents are free from significant medication errors.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate foot care.
DEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
DDispose of garbage and refuse properly.
DProvide and implement an infection prevention and control program.
CAllow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Questions to ask on a tour of Rio Rancho Center
- CMS cited the home under its abuse and neglect rules on March 10, 2026. How are staff trained, and how are concerns reported?
- CMS rates staffing 1 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Several administrators left in the past year. What has changed for residents since then?
- CMS rates short-stay quality 1 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 2/5 | 1/5 | 3/5 |
| August 2026 | 1/5 | 2/5 | 1/5 | 3/5 |
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Location
Hospitals near Rio Rancho Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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2.9 mi
Lovelace Westside Hospital AlbuquerqueEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 2h 39m for patients treated and sent home
- 6.6 mi
- 7.6 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Rio Rancho Center › All nursing homes in Rio Rancho ›
Compare Rio Rancho Center with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Odelia Healthcare · Albuquerque · 5 stars · 10.0 mi
- Advanced Health Care of Albuquerque · Albuquerque · 4 stars · 9.4 mi
- Albuquerque Heights Healthcare and Rehabilitation · Albuquerque · 3 stars · 8.3 mi
- Ladera Center · Albuquerque · 2 stars · 9.6 mi
Other Genesis Healthcare nursing homes in New Mexico
- Clayton Nursing and Rehab Center · Clayton · 5 stars
- Canyon Transitional Rehabilitation Center · Albuquerque · 4 stars
- Belen Meadows Healthcare and Rehabilitation Center · Belen · 4 stars
- Red Rocks Care Center · Gallup · 4 stars
- Albuquerque Heights Healthcare and Rehabilitation · Albuquerque · 3 stars
- Bear Canyon Rehabilitation Center · Albuquerque · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 183 Genesis Healthcare nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.