All states › New Mexico › Rio Rancho › The Neighborhood in Rio Rancho
900 Loma Colorado Blvd NE Rio Rancho, NM 87124 · Sandoval County
All 3 nursing homes in Rio Rancho, NM (3 take Medicaid)
CMS certification number 325130 · See this home on Medicare Care Compare
Is The Neighborhood in Rio Rancho a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for The Neighborhood in Rio Rancho as of October 2026.
CMS rates it 2 out of 5 stars overall, below the New Mexico average of 2.9.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.44 hours per resident per day at The Neighborhood in Rio Rancho, above the New Mexico median of 3.44 (US median: 3.72). About 0.89 of those hours are from registered nurses. On weekends it falls to 4.18 hours, 6% below its all-week average. 82.8% of nursing staff left within a year (New Mexico median 54.5%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at The Neighborhood in Rio Rancho: Medicare and Medicaid
The Neighborhood in Rio Rancho is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet New Mexico's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on November 17, 2025 and found 5 deficiencies, plus 6 from complaint inspections in the same period. In total, inspectors issued 38 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 38 citations at The Neighborhood in Rio Rancho across 8 inspection dates, 19 of them from complaint investigations. 1 was at the actual-harm level (G–I), most recently on November 19, 2025. The most common areas cited were resident assessment and care planning (9) and quality of life and care (8). The most serious was cited under the CMS rule to "protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody" (tag F0600, level G, November 19, 2025). 4 citations were under CMS's abuse, neglect and exploitation rules.
March 13, 2026 · 1 citation · includes complaint inspection
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
November 19, 2025 · 5 citations, includes actual harm · includes complaint inspection
GProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
EProvide enough food/fluids to maintain a resident's health.
ESafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
November 17, 2025 · 6 citations
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EEnsure services provided by the nursing facility meet professional standards of quality.
ESafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DObserve each nurse aide's job performance and give regular training.
DProvide or obtain dental services for each resident.
DMake sure that a working call system is available in each resident's bathroom and bathing area.
March 20, 2025 · 6 citations · includes complaint inspection
FEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
ELimit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid.
EImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
EDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
EArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
DEnsure each resident receives an accurate assessment.
January 3, 2025 · 2 citations · includes complaint inspection
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DKeep all essential equipment working safely.
May 23, 2024 · 6 citations
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EProvide appropriate treatment and care according to orders, resident’s preferences and goals.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide safe and appropriate respiratory care for a resident when needed.
April 1, 2024 · 5 citations · includes complaint inspection
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DEnsure services provided by the nursing facility meet professional standards of quality.
DEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
DMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
February 3, 2023 · 7 citations
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
EHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
EEnsure each resident receives an accurate assessment.
DHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
DProtect each resident from the wrongful use of the resident's belongings or money.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Questions to ask on a tour of The Neighborhood in Rio Rancho
- Inspectors cited the home at the actual-harm level on November 19, 2025 under the rule on freedom from abuse, neglect, and exploitation. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on March 13, 2026. How are staff trained, and how are concerns reported?
- Nursing staff turnover was 82.8% a year. How many of the staff come from agencies?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $8,278 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Nov 17, 2025 | Fine | $8,278 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 2/5 | 4/5 | 4/5 |
| August 2026 | 2/5 | 2/5 | 4/5 | 3/5 |
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Location
Hospitals near The Neighborhood in Rio Rancho
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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4.6 mi
Lovelace Westside Hospital AlbuquerqueEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 2h 39m for patients treated and sent home
- 8.7 mi
- 9.8 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
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Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.