All states › New Mexico › Roswell › Spring River Rehabilitation and Care Center
3200 Mission Arch Drive Roswell, NM 88201 · Chaves County
All 3 nursing homes in Roswell, NM (3 take Medicaid)
CMS certification number 325044 · See this home on Medicare Care Compare
Is Spring River Rehabilitation and Care Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Spring River Rehabilitation and Care Center as of October 2026.
CMS rates it 1 out of 5 stars overall, below the New Mexico average of 2.9.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 2.86 hours per resident per day at Spring River Rehabilitation and Care Center, below the New Mexico median of 3.44 (US median: 3.72). About 0.37 of those hours are from registered nurses. On weekends it falls to 2.55 hours, 11% below its all-week average. 60% of nursing staff left within a year (New Mexico median 54.5%).
About this nursing home
Paying for care at Spring River Rehabilitation and Care Center: Medicare and Medicaid
Spring River Rehabilitation and Care Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet New Mexico's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on April 6, 2026 and found 9 deficiencies, plus 23 from complaint inspections in the same period. In total, inspectors issued 82 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 82 citations at Spring River Rehabilitation and Care Center across 11 inspection dates, 43 of them from complaint investigations. 2 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on July 29, 2026 (complaint inspection). The most common areas cited were resident assessment and care planning (21) and quality of life and care (14). The most serious was cited under the CMS rule to "provide appropriate pressure ulcer care and prevent new ulcers from developing" (tag F0686, level K, May 19, 2026). 6 citations were under CMS's abuse, neglect and exploitation rules.
July 29, 2026 · 2 citations · includes complaint inspection
JProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DEnsure each resident receives an accurate assessment.
May 19, 2026 · 4 citations, includes immediate jeopardy · includes complaint inspection
KProvide appropriate pressure ulcer care and prevent new ulcers from developing.
EProvide and implement an infection prevention and control program.
DAssess the resident when there is a significant change in condition
DEnsure services provided by the nursing facility meet professional standards of quality.
April 6, 2026 · 12 citations · includes complaint inspection
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
EProvide and implement an infection prevention and control program.
EMake sure that a working call system is available in each resident's bathroom and bathing area.
DHonor the resident's right to choose his or her attending physician.
DHonor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
DPASARR screening for Mental disorders or Intellectual Disabilities
DProvide enough food/fluids to maintain a resident's health.
DProvide safe, appropriate pain management for a resident who requires such services.
DEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
DProvide special eating equipment and utensils for residents who need them and appropriate assistance.
CPost nurse staffing information every day.
CEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
February 4, 2026 · 14 citations · includes complaint inspection
FProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
FProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
FAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
FEstablish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
ETimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
ERespond appropriately to all alleged violations.
EProvide appropriate treatment and care according to orders, resident’s preferences and goals.
ESafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
EMake sure that a working call system is available in each resident's bathroom and bathing area.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DProvide appropriate foot care.
DProvide safe and appropriate respiratory care for a resident when needed.
DPost nurse staffing information every day.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
August 6, 2025 · 2 citations · includes complaint inspection
DEnsure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
DMake sure that a working call system is available in each resident's bathroom and bathing area.
February 7, 2025 · 3 citations · includes complaint inspection
ESafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DEnsure services provided by the nursing facility meet professional standards of quality.
December 12, 2024 · 17 citations
FEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
FProvide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
FHave a plan that describes the process for conducting QAPI and QAA activities.
FProvide and implement an infection prevention and control program.
FImplement a program that monitors antibiotic use.
EEnsure each resident receives an accurate assessment.
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
EDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
EProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
EEnsure medication error rates are not 5 percent or greater.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EDevelop and implement policies and procedures for flu and pneumonia vaccinations.
EEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
DEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DEnsure each resident’s drug regimen must be free from unnecessary drugs.
CPost nurse staffing information every day.
November 15, 2024 · 4 citations, includes actual harm · includes complaint inspection
GProvide enough food/fluids to maintain a resident's health.
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
EProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DEnsure each resident receives an accurate assessment.
September 6, 2024 · 9 citations · includes complaint inspection
FEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
EEnsure services provided by the nursing facility meet professional standards of quality.
EEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
DTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
DRespond appropriately to all alleged violations.
DCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
February 9, 2024 · 14 citations · includes complaint inspection
FEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EHonor the resident's right to organize and participate in resident/family groups in the facility.
EProvide activities to meet all resident's needs.
EAssist a resident in gaining access to vision and hearing services.
EImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
EEnsure medication error rates are not 5 percent or greater.
EProvide and implement an infection prevention and control program.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DEnsure each resident receives an accurate assessment.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DEnsure services provided by the nursing facility meet professional standards of quality.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide safe and appropriate respiratory care for a resident when needed.
December 21, 2023 · 1 citation · includes complaint inspection
DHonor the resident's right to manage his or her financial affairs.
Questions to ask on a tour of Spring River Rehabilitation and Care Center
- Inspectors cited the home at the immediate-jeopardy level on May 19, 2026 under the rule on quality of life and care. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on July 29, 2026. How are staff trained, and how are concerns reported?
- CMS rates staffing 1 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- CMS rates short-stay quality 2 out of 5. How often do rehab patients go back to the hospital, and how many therapy sessions a week are typical?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
4 penalties in the last three years, including $213,903 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jul 29, 2026 | Fine | $86,260 |
| Feb 4, 2026 | Fine | $93,245 |
| Feb 4, 2026 | Payment Denial | 55 days of payments denied |
| Nov 15, 2024 | Fine | $34,398 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 1/5 | 2/5 |
| August 2026 | 1/5 | 1/5 | 1/5 | 2/5 |
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Location
Hospitals near Spring River Rehabilitation and Care Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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1.3 mi
Eastern New Mexico Medical Center RoswellEmergency room ★☆☆☆☆ Medicare overall 1 of 5Median ER visit 3h 8m for patients treated and sent home
-
1.4 mi
Roswell Regional Hospital RoswellEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 2h 10m for patients treated and sent home
- 8.3 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
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Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.