All states › New York › Canandaigua › Ontario Center for Rehabilitation and Healthcare
3062 County Complex Drive Canandaigua, NY 14424 · Ontario County
All 3 nursing homes in Canandaigua, NY (3 take Medicaid)
CMS certification number 335564 · See this home on Medicare Care Compare
Is Ontario Center for Rehabilitation and Healthcare a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Ontario Center for Rehabilitation and Healthcare as of October 2026.
CMS rates it 1 out of 5 stars overall, below the New York average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.00 hours per resident per day at Ontario Center for Rehabilitation and Healthcare, below the New York median of 3.57 (US median: 3.72). About 0.49 of those hours are from registered nurses. On weekends it falls to 2.42 hours, 19% below its all-week average. Ask how weekends are staffed. 81.2% of nursing staff left within a year (New York median 38.3%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there. 2 administrators left in the past year.
About this nursing home
Paying for care at Ontario Center for Rehabilitation and Healthcare: Medicare and Medicaid
Ontario Center for Rehabilitation and Healthcare is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet New York's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on January 31, 2025 and found 9 deficiencies, plus 11 from complaint inspections in the same period. In total, inspectors issued 41 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 41 citations at Ontario Center for Rehabilitation and Healthcare across 7 inspection dates, 15 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on January 31, 2025 (complaint inspection). The most common areas cited were quality of life and care (12) and resident rights (8). The most serious was cited under the CMS rule to "protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody" (tag F0600, level K, January 31, 2025). 2 citations were under CMS's abuse, neglect and exploitation rules.
March 17, 2026 · 5 citations · includes complaint inspection
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EEnsure each resident receives an accurate assessment.
EProvide and implement an infection prevention and control program.
EMake sure that a working call system is available in each resident's bathroom and bathing area.
DEnsure services provided by the nursing facility meet professional standards of quality.
January 31, 2025 · 15 citations, includes immediate jeopardy · includes complaint inspection
KProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
HProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
GHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
FAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
FMake sure that a working call system is available in each resident's bathroom and bathing area.
EHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
EProvide care and assistance to perform activities of daily living for any resident who is unable.
EProvide appropriate treatment and care according to orders, resident’s preferences and goals.
EProvide and implement an infection prevention and control program.
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DDevelop and implement policies and procedures for flu and pneumonia vaccinations.
BProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
BProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
November 2, 2024 · 1 citation · includes complaint inspection
DEnsure services provided by the nursing facility meet professional standards of quality.
July 2, 2024 · 1 citation · includes complaint inspection
DNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
April 5, 2024 · 2 citations · includes complaint inspection
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
January 11, 2023 · 10 citations
FMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
EProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
EEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DProvide enough food/fluids to maintain a resident's health.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DEnsure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
BProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
June 9, 2021 · 7 citations
EEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
DHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
DRespond appropriately to all alleged violations.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide safe, appropriate dialysis care/services for a resident who requires such services.
Questions to ask on a tour of Ontario Center for Rehabilitation and Healthcare
- Inspectors cited the home at the immediate-jeopardy level on January 31, 2025 under the rule on freedom from abuse, neglect, and exploitation. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on January 31, 2025. How are staff trained, and how are concerns reported?
- CMS rates staffing 1 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Weekend staffing is 19% below the all-week average. Who is on duty on Saturday nights?
- Nursing staff turnover was 81.2% a year. How many of the staff come from agencies?
- Several administrators left in the past year. What has changed for residents since then?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $117,878 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Jan 31, 2025 | Fine | $117,878 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 1/5 | 3/5 |
| August 2026 | 1/5 | 1/5 | 1/5 | 2/5 |
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Location
Hospitals near Ontario Center for Rehabilitation and Healthcare
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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3.9 mi
F F Thompson Hospital CanandaiguaEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 42m for patients treated and sent home
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6.5 mi
Clifton Springs Hospital and Clinic Clifton SpringsEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 2h 48m for patients treated and sent home
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11.4 mi
Geneva General Hospital GenevaEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 10m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Ontario Center for Rehabilitation and Healthcare › All nursing homes in Canandaigua ›
Compare Ontario Center for Rehabilitation and Healthcare with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- M.M. Ewing Continuing Care Center · Canandaigua · 5 stars · 3.9 mi
- Clifton Springs Hospital and Clinic Extended Care · Clifton Springs · 4 stars · 6.4 mi
Other Centers Health Care nursing homes in New York
- University Center for Rehabilitation and Nursing · Bronx · 4 stars
- Bushwick Center for Rehabilitation and Health Care · Brooklyn · 4 stars
- Corning Center for Rehabilitation and Healthcare · Corning · 4 stars
- Slate Valley Center for Rehabilitation and Nursing · Granville · 4 stars
- Richmond Center for Rehabilitation and Specialty Healthcare · Staten Island · 3 stars
- Beth Abraham Center for Rehabilitation and Nursing · Bronx · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 36 Centers Health Care nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.