All states › New York › Syracuse › Upstate University Hospital at Community General T C
4900 Broad Road Syracuse, NY 13215 · Onondaga County
All 7 nursing homes in Syracuse, NY (6 take Medicaid)
CMS certification number 335870 · See this home on Medicare Care Compare
Is Upstate University Hospital at Community General T C a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Upstate University Hospital at Community General T C as of October 2026.
CMS rates it 5 out of 5 stars overall, above the New York average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 8.37 hours per resident per day at Upstate University Hospital at Community General T C, above the New York median of 3.57 (US median: 3.72). About 7.24 of those hours are from registered nurses. On weekends it falls to 7.74 hours, 8% below its all-week average. 58.5% of nursing staff left within a year (New York median 38.3%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at Upstate University Hospital at Community General T C: Medicare and Medicaid
Upstate University Hospital at Community General T C is certified for Medicare but not Medicaid. It can provide short-term skilled nursing and rehab covered by Medicare Part A, but if long-term care is needed and Medicaid becomes the payer, a move to a Medicaid-certified home would be needed. 6 other homes in Syracuse accept Medicaid. Nursing homes that accept Medicaid in New York.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
This home is located in a hospital.
Health inspections
The most recent standard inspection was on July 25, 2025 and found 1 deficiency. In total, inspectors issued 4 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 4 citations at Upstate University Hospital at Community General T C across 3 inspection dates. None were at the actual-harm or immediate-jeopardy levels; 2 were "potential for more than minimal harm" (D–F) and 2 were minimal (A–C). The most common areas cited were administration (2) and infection control (1). The most serious was cited under the CMS rule to "provide and implement an infection prevention and control program" (tag F0880, level E, March 13, 2024).
July 25, 2025 · 1 citation
CAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
March 13, 2024 · 2 citations
EProvide and implement an infection prevention and control program.
CAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
December 29, 2021 · 1 citation
DProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Questions to ask on a tour of Upstate University Hospital at Community General T C
- Nursing staff turnover was 58.5% a year. How many of the staff come from agencies?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 5/5 | 5/5 | 4/5 | 5/5 |
| August 2026 | 5/5 | 5/5 | 5/5 | 5/5 |
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Location
Hospitals near Upstate University Hospital at Community General T C
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
- 2.7 mi
-
2.8 mi
University Hospital S U N Y Health Science Center SyracuseEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 4h 51m for patients treated and sent home
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2.8 mi
Crouse Hospital SyracuseEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 40m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
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Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.