All states › New York › Vestal › Willow Point Rehabilitation and Nursing Center
3700 Old Vestal Road Vestal, NY 13850 · Broome County
All 2 nursing homes in Vestal, NY (2 take Medicaid)
CMS certification number 335291 · See this home on Medicare Care Compare
Is Willow Point Rehabilitation and Nursing Center a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Willow Point Rehabilitation and Nursing Center as of October 2026.
CMS rates it 1 out of 5 stars overall, below the New York average of 3.1.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.48 hours per resident per day at Willow Point Rehabilitation and Nursing Center, above the New York median of 3.57 (US median: 3.72). About 0.42 of those hours are from registered nurses. On weekends it falls to 3.91 hours, 13% below its all-week average. 63.1% of nursing staff left within a year (New York median 38.3%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at Willow Point Rehabilitation and Nursing Center: Medicare and Medicaid
Willow Point Rehabilitation and Nursing Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet New York's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on June 13, 2025 and found 6 deficiencies. In total, inspectors issued 26 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 26 citations at Willow Point Rehabilitation and Nursing Center across 5 inspection dates, 8 of them from complaint investigations. 1 was at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on March 29, 2024. The most common areas cited were quality of life and care (8) and infection control (3). The most serious was cited under the CMS rule to "develop and implement policies and procedures for flu and pneumonia vaccinations" (tag F0883, level L, March 29, 2024). 2 citations were under CMS's abuse, neglect and exploitation rules.
June 13, 2025 · 6 citations
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DKeep residents' personal and medical records private and confidential.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
DProvide and implement an infection prevention and control program.
April 30, 2024 · 3 citations · includes complaint inspection
DHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DRespond appropriately to all alleged violations.
March 29, 2024 · 9 citations, includes immediate jeopardy · includes complaint inspection
LDevelop and implement policies and procedures for flu and pneumonia vaccinations.
HEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
FEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
FObserve each nurse aide's job performance and give regular training.
FEstablish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide for the safe, appropriate administration of IV fluids for a resident when needed.
DEnsure that residents are free from significant medication errors.
DProvide and implement an infection prevention and control program.
January 2, 2024 · 1 citation · includes complaint inspection
DTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
October 29, 2021 · 7 citations
DPASARR screening for Mental disorders or Intellectual Disabilities
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Questions to ask on a tour of Willow Point Rehabilitation and Nursing Center
- Inspectors cited the home at the immediate-jeopardy level on March 29, 2024 under the rule on infection control. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on April 30, 2024. How are staff trained, and how are concerns reported?
- Nursing staff turnover was 63.1% a year. How many of the staff come from agencies?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $166,364 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Mar 29, 2024 | Fine | $166,364 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 1/5 | 1/5 | 3/5 | 4/5 |
| August 2026 | 1/5 | 1/5 | 3/5 | 3/5 |
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Location
Hospitals near Willow Point Rehabilitation and Nursing Center
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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1.3 mi
United Health Services Hospitals, INC Johnson CityEmergency room ★★☆☆☆ Medicare overall 2 of 5Median ER visit 3h 42m for patients treated and sent home
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1.9 mi
Our Lady of Lourdes Memorial Hospital, INC BinghamtonEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 3h 39m for patients treated and sent home
- 5.5 mi
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Willow Point Rehabilitation and Nursing Center › All nursing homes in Vestal ›
Compare Willow Point Rehabilitation and Nursing Center with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Good Shepherd Village at Endwell · Endwell · 5 stars · 4.4 mi
- Ideal Senior Living Center · Endicott · 5 stars · 4.9 mi
- Vestal Park Rehabilitation and Nursing Center · Vestal · 4 stars · 4.2 mi
- Absolut Center for Nursing & Rehab Endicott · Endicott · 3 stars · 4.5 mi
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.