All states › North Carolina › Charlotte › Pelican Health at Charlotte
2616 East 5th Street Charlotte, NC 28204 · Mecklenburg County
All 20 nursing homes in Charlotte, NC (16 take Medicaid)
CMS certification number 345201 · See this home on Medicare Care Compare
Is Pelican Health at Charlotte a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Pelican Health at Charlotte as of October 2026.
CMS rates it 2 out of 5 stars overall, below the North Carolina average of 3.0.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.27 hours per resident per day at Pelican Health at Charlotte, below the North Carolina median of 3.57 (US median: 3.72). About 0.59 of those hours are from registered nurses. On weekends it falls to 2.90 hours, 11% below its all-week average. 75% of nursing staff left within a year (North Carolina median 48.5%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at Pelican Health at Charlotte: Medicare and Medicaid
Pelican Health at Charlotte is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet North Carolina's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on March 2, 2026 and found 5 deficiencies, plus 5 from complaint inspections in the same period. In total, inspectors issued 39 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 39 citations at Pelican Health at Charlotte across 4 inspection dates, 10 of them from complaint investigations. 5 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on March 2, 2026 (complaint inspection). The most common areas cited were resident rights (10) and quality of life and care (7). The most serious was cited under the CMS rule to "ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being" (tag F0726, level K, August 29, 2023). 1 citation was under CMS's abuse, neglect and exploitation rules.
April 29, 2026 · 1 citation · includes complaint inspection
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
March 2, 2026 · 9 citations, includes immediate jeopardy · includes complaint inspection
JProvide appropriate treatment and care according to orders, resident’s preferences and goals.
JEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
FDispose of garbage and refuse properly.
DHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DEnsure each resident receives an accurate assessment.
DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
DProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DProvide and implement an infection prevention and control program.
February 3, 2025 · 9 citations, includes immediate jeopardy · includes complaint inspection
JEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
EReasonably accommodate the needs and preferences of each resident.
EProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
EHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
DEnsure each resident receives an accurate assessment.
DDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DProvide safe and appropriate respiratory care for a resident when needed.
DProvide and implement an infection prevention and control program.
CPost nurse staffing information every day.
August 29, 2023 · 20 citations, includes immediate jeopardy
KEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
KProvide and implement an infection prevention and control program.
GProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
FSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
FMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
EAllow residents to self-administer drugs if determined clinically appropriate.
EReasonably accommodate the needs and preferences of each resident.
EHonor the resident's right to organize and participate in resident/family groups in the facility.
EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
EEnsure each resident receives an accurate assessment.
EEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DEnsure services provided by the nursing facility meet professional standards of quality.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DProvide bedrooms that don't allow residents to see each other when privacy is needed.
CPost nurse staffing information every day.
Questions to ask on a tour of Pelican Health at Charlotte
- Inspectors cited the home at the immediate-jeopardy level on August 29, 2023 under the rule on nursing and physician services. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on February 3, 2025. How are staff trained, and how are concerns reported?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Nursing staff turnover was 75% a year. How many of the staff come from agencies?
- The home averages about 52% of its beds filled. Are any units closed?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
6 penalties in the last three years, including $47,037 in fines.
| Date | Type | Amount or length |
|---|---|---|
| Mar 2, 2026 | Fine | $8,672 |
| Mar 2, 2026 | Fine | $8,673 |
| Feb 3, 2025 | Fine | $17,345 |
| Dec 11, 2023 | Fine | $7,409 |
| Nov 20, 2023 | Fine | $1,764 |
| Oct 30, 2023 | Fine | $3,174 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 1/5 | 2/5 | 5/5 |
| August 2026 | 2/5 | 1/5 | 2/5 | 5/5 |
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Location
Hospitals near Pelican Health at Charlotte
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
-
0.6 mi
Atrium Health Pineville CharlotteEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 40m for patients treated and sent home
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0.8 mi
Presbyterian Hospital CharlotteEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 2h 42m for patients treated and sent home
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1.5 mi
Carolinas Medical Center/Behav Health CharlotteEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 3h 16m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
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Compare Pelican Health at Charlotte with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Novant Health Presbyterian Medical Center-Snu · Charlotte · 5 stars · 0.9 mi
- Briar Creek Health Center · Charlotte · 5 stars · 4.1 mi
- The Sharon at Southpark · Charlotte · 5 stars · 4.5 mi
- Brookdale Carriage Club Providence · Charlotte · 5 stars · 5.2 mi
Other Simcha Hyman & Naftali Zanziper nursing homes in North Carolina
- Wilson Healthcare and Rehabilitation Center · Wilson · 5 stars
- Wallace Rehabilitation and Healthcare Center · Wallace · 5 stars
- Goldsboro Rehabilitation and Healthcare Center · Goldsboro · 3 stars
- Yanceyville Rehabilitation and Healthcare Center · Yanceyville · 3 stars
- Accordius Health at Gastonia · Gastonia · 3 stars
- Hertford Rehabilitation and Healthcare Center · Hertford · 3 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 79 Simcha Hyman & Naftali Zanziper nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.