All states › North Carolina › Charlotte › Pine Crest Health & Rehabilitation
2727 Shamrock Drive Charlotte, NC 28205 · Mecklenburg County
All 20 nursing homes in Charlotte, NC (16 take Medicaid)
CMS certification number 345304 · See this home on Medicare Care Compare
Is Pine Crest Health & Rehabilitation a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Pine Crest Health & Rehabilitation as of October 2026.
CMS rates it 2 out of 5 stars overall, below the North Carolina average of 3.0.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 3.12 hours per resident per day at Pine Crest Health & Rehabilitation, below the North Carolina median of 3.57 (US median: 3.72). About 0.61 of those hours are from registered nurses. On weekends it falls to 2.81 hours, 10% below its all-week average. 70.9% of nursing staff left within a year (North Carolina median 48.5%). High turnover can mean residents see unfamiliar caregivers; ask how long the nurses on the unit have worked there.
About this nursing home
Paying for care at Pine Crest Health & Rehabilitation: Medicare and Medicaid
Pine Crest Health & Rehabilitation is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet North Carolina's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on August 7, 2025 and found 4 deficiencies, plus 1 from complaint inspections in the same period. In total, inspectors issued 28 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 28 citations at Pine Crest Health & Rehabilitation across 3 inspection dates, 13 of them from complaint investigations. 5 were at the immediate-jeopardy level (J–L), CMS's most serious category, most recently on May 7, 2024 (complaint inspection). The most common areas cited were quality of life and care (6) and resident rights (6). The most serious was cited under the CMS rule to "immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident" (tag F0580, level K, May 7, 2024). 2 citations were under CMS's abuse, neglect and exploitation rules.
August 7, 2025 · 5 citations · includes complaint inspection
DGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DEnsure medication error rates are not 5 percent or greater.
DEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
DProvide and implement an infection prevention and control program.
May 7, 2024 · 15 citations, includes immediate jeopardy · includes complaint inspection
KImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
KEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
KEnsure that residents are free from significant medication errors.
KProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
JProvide and implement an infection prevention and control program.
ECoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
EProvide activities to meet all resident's needs.
EProvide safe, appropriate dialysis care/services for a resident who requires such services.
EProvide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
EEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
ESet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
DKeep residents' personal and medical records private and confidential.
DProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
DDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
DProvide safe, appropriate pain management for a resident who requires such services.
December 30, 2022 · 8 citations, includes actual harm
GHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
GProvide care and assistance to perform activities of daily living for any resident who is unable.
EProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
ESet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
DReasonably accommodate the needs and preferences of each resident.
DHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
DDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
DProvide appropriate foot care.
Questions to ask on a tour of Pine Crest Health & Rehabilitation
- Inspectors cited the home at the immediate-jeopardy level on May 7, 2024 under the rule on resident rights. What changed afterwards, and can I see the plan of correction?
- CMS cited the home under its abuse and neglect rules on May 7, 2024. How are staff trained, and how are concerns reported?
- CMS rates staffing 2 out of 5. How many residents does each nurse aide care for on day, evening and night shifts?
- Nursing staff turnover was 70.9% a year. How many of the staff come from agencies?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
1 penalty in the last three years, including $144,199 in fines.
| Date | Type | Amount or length |
|---|---|---|
| May 7, 2024 | Fine | $144,199 |
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 2/5 | 1/5 | 2/5 | 5/5 |
| August 2026 | 1/5 | 1/5 | 2/5 | 4/5 |
Add this rating badge to your websiteFree. Shows Pine Crest Health & Rehabilitation's Medicare star rating and updates itself.
Size and colour
Preview
Paste it where the badge should appear: in WordPress, a Custom HTML block or a footer widget; on other sites, any spot that accepts HTML. The badge updates itself when CMS publishes new ratings.
Location
Hospitals near Pine Crest Health & Rehabilitation
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
-
3.0 mi
Atrium Health Pineville CharlotteEmergency room ★★★☆☆ Medicare overall 3 of 5Median ER visit 2h 40m for patients treated and sent home
-
3.1 mi
Presbyterian Hospital CharlotteEmergency room ★★★★★ Medicare overall 5 of 5Median ER visit 2h 42m for patients treated and sent home
-
4.0 mi
Carolinas Medical Center/Behav Health CharlotteEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 3h 16m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Pine Crest Health & Rehabilitation › All nursing homes in Charlotte ›
Compare Pine Crest Health & Rehabilitation with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Novant Health Presbyterian Medical Center-Snu · Charlotte · 5 stars · 3.1 mi
- Briar Creek Health Center · Charlotte · 5 stars · 6.9 mi
- Brookdale Carriage Club Providence · Charlotte · 5 stars · 7.2 mi
- The Sharon at Southpark · Charlotte · 5 stars · 7.2 mi
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.