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Westwood Hills Nursing and Rehabilitation Center

All states › North Carolina › Wilkesboro › Westwood Hills Nursing and Rehabilitation Center

1016 Fletcher Street Wilkesboro, NC 28697 · Wilkes County

(336) 667-9261

All 2 nursing homes in Wilkesboro, NC (2 take Medicaid)

Cited for abuse Accepts Medicare Accepts Medicaid 176 certified beds For profit

CMS certification number 345205 · See this home on Medicare Care Compare

CMS abuse icon CMS marks this nursing home with its abuse icon. CMS shows the icon for homes with abuse citations in recent inspections: an abuse citation where residents were harmed (scope and severity G or higher) within the past year, or abuse citations at D or higher (potential for harm) in each of the last two years. Shown as of October 2026. Details on Care Compare.

Ratings come from CMS and are updated monthly; these are from October 2026. Check the latest inspection report and visit in person before you decide.

Is Westwood Hills Nursing and Rehabilitation Center a good nursing home? Reviews, ratings and inspection record

There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Westwood Hills Nursing and Rehabilitation Center as of October 2026.

CMS rates it 2 out of 5 stars overall, below the North Carolina average of 3.0. Inspectors issued 12 citations in the last three years. CMS imposed 1 penalty, including $15,185 in fines, in that time. For short-term rehab patients CMS rates quality 3 out of 5; for long-term residents, 5 out of 5. Those results differ a lot, so ask about the unit your family member would be on. CMS currently shows its abuse icon for this home (see above).

Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.

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Compare with the 3 closest homes

Staffing

Nursing staff spend about 3.10 hours per resident per day at Westwood Hills Nursing and Rehabilitation Center, below the North Carolina median of 3.57 (US median: 3.72). About 0.75 of those hours are from registered nurses. On weekends it falls to 2.47 hours, 20% below its all-week average. Ask how weekends are staffed. 30.4% of nursing staff left within a year (North Carolina median 48.5%). That is lower than most homes in North Carolina, a sign of a steadier team.

Nursing care per resident per day 3.10 hours
Below the North Carolina median of 3.57 Registered nurses, licensed practical nurses and aides combined, from payroll records.
Registered nurse hours 0.75 per resident a day RNs handle assessments, medications and changes in condition.
Weekend nursing care 2.47 hours Per resident a day. A big drop from weekdays can mean thin weekend staffing.
Nursing staff turnover 30.4% a year Share of nursing staff who left over a year. Lower usually means steadier care.
Registered nurse turnover 29.2% a year Share of registered nurses who left over a year.
Administrators who left 1 in the past year Frequent leadership changes are worth asking about on a visit.

About this nursing home

Certified beds176
Residents per day 116 About 66% of beds filled, on average
OwnershipFor profit - Limited Liability company
Payment acceptedMedicare and Medicaid
Certified sinceJuly 1981
Part of a chainPrinciple Long Term Care
Legal business nameEAGLE PEAK LTC GROUP, LLC

Paying for care at Westwood Hills Nursing and Rehabilitation Center: Medicare and Medicaid

Westwood Hills Nursing and Rehabilitation Center is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet North Carolina's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.

In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.

Health inspections

The most recent standard inspection was on November 19, 2025 and found 1 deficiency, plus 2 from complaint inspections in the same period. In total, inspectors issued 12 citations in the last three years.

Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.

What the inspections found

Over the last three years, inspectors issued 12 citations at Westwood Hills Nursing and Rehabilitation Center across 4 inspection dates, 3 of them from complaint investigations. 3 were at the actual-harm level (G–I), most recently on May 27, 2026. The most common areas cited were freedom from abuse, neglect, and exploitation (4) and administration (2). The most serious was cited under the CMS rule to "protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody" (tag F0600, level G, May 27, 2026). 4 citations were under CMS's abuse, neglect and exploitation rules.

May 27, 2026 · 1 citation · includes complaint inspection

GProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Actual harm · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 · Complaint inspection · Past Non-Compliance (May 6, 2026)

November 19, 2025 · 2 citations · includes complaint inspection

DProtect each resident from the wrongful use of the resident's belongings or money.

Potential for more than minimal harm · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0602 · Complaint inspection · Past Non-Compliance (Sep 16, 2025)

DProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Potential for more than minimal harm · Nutrition and Dietary Deficiencies · Tag F0812 · Deficient, Provider has date of correction (Dec 10, 2025)

August 21, 2024 · 3 citations · includes complaint inspection

FProvide and implement an infection prevention and control program.

Potential for more than minimal harm · Infection Control Deficiencies · Tag F0880 · Deficient, Provider has date of correction (Sep 18, 2024)

DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Potential for more than minimal harm · Resident Rights Deficiencies · Tag F0578 · Deficient, Provider has date of correction (Sep 18, 2024)

DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Potential for more than minimal harm · Quality of Life and Care Deficiencies · Tag F0690 · Complaint inspection · Deficient, Provider has date of correction (Sep 18, 2024)

July 25, 2023 · 6 citations, includes actual harm

GEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Actual harm · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0604 · Deficient, Provider has date of correction (Aug 22, 2023)

GDevelop and implement policies and procedures to prevent abuse, neglect, and theft.

Actual harm · Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 · Deficient, Provider has date of correction (Aug 22, 2023)

DEnsure each resident receives an accurate assessment.

Potential for more than minimal harm · Resident Assessment and Care Planning Deficiencies · Tag F0641 · Deficient, Provider has date of correction (Aug 22, 2023)

DEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Potential for more than minimal harm · Pharmacy Service Deficiencies · Tag F0761 · Deficient, Provider has date of correction (Aug 22, 2023)

DEstablish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

Potential for more than minimal harm · Administration Deficiencies · Tag F0837 · Deficient, Provider has date of correction (Aug 22, 2023)

DSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Potential for more than minimal harm · Administration Deficiencies · Tag F0867 · Deficient, Provider has date of correction (Aug 22, 2023)

Questions to ask on a tour of Westwood Hills Nursing and Rehabilitation Center

  1. Inspectors cited the home at the actual-harm level on May 27, 2026 under the rule on freedom from abuse, neglect, and exploitation. What changed afterwards, and can I see the plan of correction?
  2. CMS cited the home under its abuse and neglect rules on May 27, 2026. How are staff trained, and how are concerns reported?
  3. Weekend staffing is 20% below the all-week average. Who is on duty on Saturday nights?
  4. Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
  5. When is the first care-plan meeting, and can family attend?

Questions come from this home's CMS data: its inspections, staffing and ownership record.

Fines and payment denials

1 penalty in the last three years, including $15,185 in fines.

DateTypeAmount or length
May 27, 2026 Fine $15,185

Rating history

CMS monthOverallInspectionStaffingQuality
October 2026 2/5 2/5 3/5 4/5
August 2026 2/5 2/5 4/5 3/5
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Location

Hospitals near Westwood Hills Nursing and Rehabilitation Center

The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.

  • 1.6 mi
    Wilkes Regional Medical Center North Wilkesboro
    Emergency room ★★★☆☆ Medicare overall 3 of 5
    Median ER visit 2h 44m for patients treated and sent home
  • 20.1 mi
    Hugh Chatham Memorial Hospital Elkin
    Emergency room ★★★☆☆ Medicare overall 3 of 5
    Median ER visit 2h 48m for patients treated and sent home

Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.

Nearby nursing homes

Ridge Valley Center for Nursing and Rehabilitation Wilkesboro · 0.4 mi away ★☆☆☆☆ Inspection 3/5 · Staffing 1/5 120 beds · Medicaid
Wilkesboro Health and Rehabilitation North Wilkesboro · 1.5 mi away ★★☆☆☆ Inspection 3/5 · Staffing 1/5 111 beds · Medicaid
Wilkes Regional Medical Center SN North Wilkesboro · 1.6 mi away ★★★★☆ Inspection 3/5 · Staffing 5/5 10 beds · Medicaid
Valley Nursing and Rehabilitation Center Taylorsville · 18.4 mi away ★☆☆☆☆ Inspection 1/5 · Staffing 1/5 183 beds · Medicaid
PruittHealth-Elkin Elkin · 20.5 mi away ★★★★☆ Inspection 3/5 · Staffing 3/5 100 beds · Medicaid

More nursing homes near Westwood Hills Nursing and Rehabilitation Center ›   All nursing homes in Wilkesboro ›

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Other Principle Long Term Care nursing homes in North Carolina

Affiliation comes from CMS's affiliated-entity data, October 2026. All 37 Principle Long Term Care nursing homes ›

Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.

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https://www.nursinghomesineachstate.com/north-carolina/wilkesboro/westwood-hills-nursing-and-rehabilitation-center/ · Data: CMS, October 2026 · Nursing Homes In Each State, not affiliated with CMS or Medicare.