All states › Ohio › Hilliard › Norwich Springs Health Campus
4680 Library Way Hilliard, OH 43026 · Franklin County
All 4 nursing homes in Hilliard, OH (4 take Medicaid)
CMS certification number 366492 · See this home on Medicare Care Compare
Is Norwich Springs Health Campus a good nursing home? Reviews, ratings and inspection record
There are no official resident reviews of nursing homes: Medicare's Care Compare publishes inspections, staffing and quality data instead. Here is what that record shows for Norwich Springs Health Campus as of October 2026.
CMS rates it 4 out of 5 stars overall, above the Ohio average of 3.2.
Online reviews from families and residents are on Google Maps and other sites; they reflect individual experiences and aren't checked by CMS. The full inspection reports, including what inspectors observed, are on Medicare Care Compare.
Staffing
Nursing staff spend about 4.19 hours per resident per day at Norwich Springs Health Campus, above the Ohio median of 3.58 (US median: 3.72). About 1.22 of those hours are from registered nurses. On weekends it falls to 3.73 hours, 11% below its all-week average. 43.5% of nursing staff left within a year (Ohio median 48.9%).
About this nursing home
Paying for care at Norwich Springs Health Campus: Medicare and Medicaid
Norwich Springs Health Campus is certified for both Medicare and Medicaid. Medicare Part A can cover a short skilled-nursing or rehab stay here after a qualifying hospital stay of at least three inpatient days (observation days don't count), for up to 100 days per benefit period. Medicaid can pay for long-term care for residents who meet Ohio's income and asset rules. Being certified doesn't guarantee a Medicaid bed is open, so ask whether the home accepts residents whose Medicaid application is still pending.
In 2026 Medicare covers days 1–20 in full after the Part A deductible ($1,736 per benefit period); for days 21–100 you pay $217 a day; after day 100 you pay all costs. Medicare doesn't pay for long-term custodial care. Medicare's coverage rules.
Health inspections
The most recent standard inspection was on March 30, 2026 and found 4 deficiencies, plus 4 from complaint inspections in the same period. In total, inspectors issued 19 citations in the last three years.
Each citation has a scope and severity letter from A to L. A–C: potential for minimal harm. D–F: potential for more than minimal harm. G–I: actual harm. J–L: immediate jeopardy to resident health or safety.
What the inspections found
Over the last three years, inspectors issued 19 citations at Norwich Springs Health Campus across 5 inspection dates, 6 of them from complaint investigations. None were at the actual-harm or immediate-jeopardy levels; 19 were "potential for more than minimal harm" (D–F) and 0 were minimal (A–C). The most common areas cited were quality of life and care (9) and infection control (4). The most serious was cited under the CMS rule to "provide and implement an infection prevention and control program" (tag F0880, level F, March 30, 2026).
June 11, 2026 · 1 citation · includes complaint inspection
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
March 30, 2026 · 6 citations · includes complaint inspection
FProvide and implement an infection prevention and control program.
DHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
DProvide appropriate treatment and care according to orders, resident’s preferences and goals.
DProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
DProvide safe and appropriate respiratory care for a resident when needed.
DImplement a program that monitors antibiotic use.
October 14, 2025 · 1 citation · includes complaint inspection
DProvide appropriate pressure ulcer care and prevent new ulcers from developing.
May 30, 2024 · 9 citations
FProvide and implement an infection prevention and control program.
EDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
ETry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
EEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
EDevelop and implement policies and procedures for flu and pneumonia vaccinations.
DCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
DEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
DProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
DEnsure that residents are free from significant medication errors.
December 6, 2023 · 2 citations · includes complaint inspection
DProvide care and assistance to perform activities of daily living for any resident who is unable.
DEnsure that residents are free from significant medication errors.
Questions to ask on a tour of Norwich Springs Health Campus
- What do families most often ask you about before moving in?
- Do you have a Medicaid bed open now, and will you admit someone whose Medicaid application is still pending?
- When is the first care-plan meeting, and can family attend?
Questions come from this home's CMS data: its inspections, staffing and ownership record.
Fines and payment denials
CMS reports no fines or payment denials for this home in the last three years.
Rating history
| CMS month | Overall | Inspection | Staffing | Quality |
|---|---|---|---|---|
| October 2026 | 4/5 | 3/5 | 4/5 | 5/5 |
| August 2026 | 4/5 | 3/5 | 4/5 | 5/5 |
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Location
Hospitals near Norwich Springs Health Campus
The Medicare-certified hospitals closest to this nursing home, with their CMS data. Ask the home which hospital it usually sends residents to.
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5.1 mi
Dublin Methodist Hospital DublinEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 3h 49m for patients treated and sent home
- 5.3 mi
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5.4 mi
Riverside Methodist Hospital ColumbusEmergency room ★★★★☆ Medicare overall 4 of 5Median ER visit 3h 50m for patients treated and sent home
Hospital ratings, ER visit times and more at Hospitals In Each State
Source: CMS Care Compare. Distances are approximate.
Nearby nursing homes
More nursing homes near Norwich Springs Health Campus › All nursing homes in Hilliard ›
Compare Norwich Springs Health Campus with the 3 closest homes side by side ›
Higher-rated nursing homes within 10 miles
- Trueman Pointe Care Center · Hilliard · 5 stars · 1.2 mi
- Friendship Village of Dublin · Dublin · 5 stars · 4.1 mi
- Wesley Glen Health Services · Columbus · 5 stars · 6.6 mi
- Majestic Care of Columbus · Columbus · 5 stars · 7.9 mi
Other Trilogy Health Services nursing homes in Ohio
- Gateway Springs Health Campus · Hamilton · 5 stars
- Cypress Pointe Health Campus · Englewood · 5 stars
- The Willows at Tiffin · Tiffin · 5 stars
- The Willows at Bowling Green · Bowling Green · 5 stars
- Harrison Trail Health Campus · Harrison · 5 stars
- The Lakes of Sylvania · Sylvania · 5 stars
Affiliation comes from CMS's affiliated-entity data, October 2026. All 127 Trilogy Health Services nursing homes ›
Source: CMS Provider Data Catalog (provider information, health deficiencies, penalties), October 2026. Inspection citations and penalties cover the last three years. Nursing Homes In Each State is independent and not affiliated with CMS or Medicare. About the data · Report a problem with this listing. Is this your nursing home? Feature it here.